Amazon Monitron is no longer open to new customers. Existing customers can continue to use the service as normal. For capabilities similar to Amazon Monitron, see our [blog post](https://aws.amazon.com/blogs/machine-learning/maintain-access-and-consider-alternatives-for-amazon-monitron).

# Troubleshooting Bluetooth pairing
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You may find yourself attempting to pair your iOS mobile device with a gateway that it has already been paired with. This could happen because the gateway has changed locations, or because you have altered the general configuration of your Monitron site.

In that case, tell your iOS device to "forget" its Bluetooth connection with the gateway.

**Topics**
+ [To unpair a gateway from your device](#troubleshooting-Bluetooth-pairing-wireless-unpair)

## To unpair a gateway from your device
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1. On your iOS device, choose **Settings**.

1. On your **Settings** screen, choose **Bluetooth**.

1. On the **Bluetooth** screen, choose the information icon next to the name of your Monitron Gateway.

1. On the next screen, choose **Forget This Device**.