# Troubleshooting issues with AWS account creation
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This information is about troubleshooting issues with AWS account creation if you signed up for AWS using Sign up for AWS (advanced) or if you activated advanced features for your account. To compare sign-up options, see [Compare sign-up options](sign-up-for-aws.md).

Use the reference links in the following table to help you diagnose and fix issues with creating a new AWS account. 


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| Issue | Reference link | Source | 
| --- | --- | --- | 
| I don't know how to sign-up or create an account | [Sign up for AWS (advanced)](getting-started.md) | This guide | 
| What should I do if I didn't receive a call from AWS to verify my new account or the PIN I entered doesn't work? | [https://repost.aws/knowledge-center/phone-verify-no-call](https://aws.amazon.com/premiumsupport/knowledge-center/phone-verify-no-call) | AWS re:Post | 
| How do I resolve the "maximum number of failed attempts" error when I try to verify my AWS account by phone? | [https://repost.aws/knowledge-center/maximum-failed-attempts](https://aws.amazon.com/premiumsupport/knowledge-center/maximum-failed-attempts) | AWS re:Post | 
| It's been more than 24 hours and my account isn't activated | [https://repost.aws/knowledge-center/create-and-activate-aws-account](https://aws.amazon.com/premiumsupport/knowledge-center/create-and-activate-aws-account) | AWS re:Post | 
| I can't sign into my new account after it has been created | [https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html](https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html) | AWS Sign-In User Guide | 

For additional help, we recommend that you search [AWS re:Post](https://forums.aws.amazon.com/) for content related to your specific issue. If you still need assistance, contact [AWS Support](https://console.aws.amazon.com/support/).