# Working with third-party applications in the Amazon Connect Customer agent workspace
<a name="getting-started"></a>

With Amazon Connect Customer agent workspace, you have the option to use first-party applications, such as Customer Profiles, Cases, Wisdom, and features such as step-by-step guides. With support for third-party applications (3P apps), you can unite your contact center software, built by yourself or by partners in one place. For example, you can integrate your proprietary reservation system or a vendor-provided metrics dashboard, into the Amazon Connect Customer agent workspace.

The following topics describe key concepts and procedures for developing applications for the Amazon Connect Customer agent workspace.

**Topics**
+ [Prerequisites for 3P apps](getting-started-prerequisites.md)
+ [Create your application](getting-started-create-application.md)
+ [Test your application locally](getting-started-testing.md)
+ [Test with a deployed version of your application](getting-started-test-with-deployed-app.md)
+ [Error handling](integrating-with-agent-workspace-error-handling.md)
+ [Troubleshooting](integrating-with-agent-workspace-troubleshooting.md)