AppIntegrationsConfiguration - Amazon Connect
ContentsSee Also

AppIntegrationsConfiguration

Configuration information for Amazon AppIntegrations to automatically ingest content.

Contents

appIntegrationArn

The Amazon Resource Name (ARN) of the AppIntegrations DataIntegration to use for ingesting content.

  • For Salesforce, your AppIntegrations DataIntegration must have an ObjectConfiguration if objectFields is not provided, including at least Id, ArticleNumber, VersionNumber, Title, PublishStatus, and IsDeleted as source fields.

  • For ServiceNow, your AppIntegrations DataIntegration must have an ObjectConfiguration if objectFields is not provided, including at least number, short_description, sys_mod_count, workflow_state, and active as source fields.

  • For Zendesk, your AppIntegrations DataIntegration must have an ObjectConfiguration if objectFields is not provided, including at least id, title, updated_at, and draft as source fields.

  • For SharePoint, your AppIntegrations DataIntegration must have a FileConfiguration, including only file extensions that are among docx, pdf, html, htm, and txt.

  • For Amazon S3, the ObjectConfiguration and FileConfiguration of your AppIntegrations DataIntegration must be null. The SourceURI of your DataIntegration must use the following format: s3://your_s3_bucket_name.

    Important

    The bucket policy of the corresponding S3 bucket must allow the AWS principal app-integrations.amazonaws.com to perform s3:ListBucket, s3:GetObject, and s3:GetBucketLocation against the bucket.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 2048.

Pattern: ^arn:[a-z-]+?:[a-z-]+?:[a-z0-9-]*?:([0-9]{12})?:[a-zA-Z0-9-:/]+$

Required: Yes

objectFields

The fields from the source that are made available to your agents in Amazon Q in Connect. Optional if ObjectConfiguration is included in the provided DataIntegration.

  • For Salesforce, you must include at least Id, ArticleNumber, VersionNumber, Title, PublishStatus, and IsDeleted.

  • For ServiceNow, you must include at least number, short_description, sys_mod_count, workflow_state, and active.

  • For Zendesk, you must include at least id, title, updated_at, and draft.

Make sure to include additional fields. These fields are indexed and used to source recommendations.

Type: Array of strings

Array Members: Minimum number of 1 item. Maximum number of 100 items.

Length Constraints: Minimum length of 1. Maximum length of 4096.

Required: No

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: