Connecting Zendesk to Amazon Q Business
Zendesk is a customer relationship management system that helps businesses automate and enhance customer support interactions. You can connect a Zendesk instance to Amazon Q Business—using either the AWS Management Console or the CreateDataSource API—and create an Amazon Q web experience.
Topics
- Known limitations for the Zendesk connector
- Zendesk connector overview
- Prerequisites for connecting Amazon Q Business to Zendesk
- Setting up Zendesk for connecting to Amazon Q Business
- Connecting Amazon Q Business to Zendesk using the console
- Connecting Amazon Q Business to Zendesk using APIs
- How Amazon Q Business connector crawls Zendesk ACLs
- Zendesk data source connector field mappings
- IAM role for the Zendesk connector
- Troubleshooting your Zendesk connector
Learn more
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For an overview of the Amazon Q web experience creation process using IAM Identity Center, see Configuring an application using IAM Identity Center.
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For an overview of the Amazon Q web experience creation process using AWS Identity and Access Management, see Configuring an application using IAM.
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For an overview of connector features, see Data source connector concepts.
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For information about connector configuration best practices, see Connector configuration best practices.
Known limitations for the Zendesk connector
The Zendesk connector has the following known limitations:
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Deleted and archived articles and their comments and attachments aren't supported in Change log mode since there are no SDK methods/REST API available for fetching deleted or archived articles.
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Archived articles aren't supported in Full Crawl mode since there are no SDK methods/REST API available for fetching archived articles.
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Deleted community topics, community posts, and their comments are not supported in Change Log mode since there are no SDK methods/REST API available for fetching deleted topics, deleted posts, and their comments.
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The Zendesk connector can't fetch community topics (added, edited, or deleted), and community posts and their comments (added, edited, or deleted) based on timestamps in Change log mode.
