Select your cookie preferences

We use essential cookies and similar tools that are necessary to provide our site and services. We use performance cookies to collect anonymous statistics, so we can understand how customers use our site and make improvements. Essential cookies cannot be deactivated, but you can choose “Customize” or “Decline” to decline performance cookies.

If you agree, AWS and approved third parties will also use cookies to provide useful site features, remember your preferences, and display relevant content, including relevant advertising. To accept or decline all non-essential cookies, choose “Accept” or “Decline.” To make more detailed choices, choose “Customize.”

Managing chat retention policies - Amazon Chime

You must be an Amazon Chime system administrator to complete the steps in this guide. If you need help with the Amazon Chime desktop client, web app, or mobile app, see Getting support in the Amazon Chime User Guide.

You must be an Amazon Chime system administrator to complete the steps in this guide. If you need help with the Amazon Chime desktop client, web app, or mobile app, see Getting support in the Amazon Chime User Guide.

Managing chat retention policies

If you administer one or more Amazon Chime Enterprise accounts, you can set chat retention policies for the following:

  • Chat conversations that include only members of your Enterprise account.

  • Chat rooms created by members of your Enterprise account.

A retention policy automatically deletes messages based on the time period that you set. You can set time periods lasting from one day to 15 years.

Note

Amazon Chime Enterprise accounts have a retention period of 90 days. The policy applies to conversations involving users who belong to the account, and to users who don't belong to the account.

Retention policies do not apply to the following:

  • Chat conversations that do not include members of Amazon Chime Enterprise accounts

  • Chat rooms created by users who don't belong to an Amazon Chime Enterprise account

PrivacySite termsCookie preferences
© 2025, Amazon Web Services, Inc. or its affiliates. All rights reserved.