Converting a Team account to an Enterprise account - Amazon Chime

End of support notice: On February 20, 2026, AWS will end support for the Amazon Chime service. After February 20, 2026, you will no longer be able to access the Amazon Chime console or Amazon Chime application resources. For more information, visit the blog post. Note: This does not impact the availability of the Amazon Chime SDK service.

Converting a Team account to an Enterprise account

To convert an existing Team account to an Enterprise account, claim one or more email domains in the Amazon Chime console. For more information about the differences between Team and Enterprise accounts, see Choosing between an Amazon Chime Team account or Enterprise account. For more information about claiming a domain, see Claiming a domain.

To convert a Team account to an Enterprise account

  1. Open the Amazon Chime console at https://chime.aws.amazon.com/.

  2. For Accounts, choose the name of the account.

  3. For Identity, choose Getting Started.

  4. Follow the steps in the console to claim your domain.

  5. (Optional) Follow the steps in the console to set up your identity provider and configure your directory group.

After your account is converted to an Enterprise account, you can decide whether to connect an Active Directory instance through AWS Directory Service. Connecting to an Active Directory instance allows your users to sign in to Amazon Chime using their Active Directory credentials. For more information, see Connecting to your Active Directory.

If you don't connect to an Active Directory instance, your users can continue to sign in to Amazon Chime using Login with Amazon (LWA) or their Amazon.com account credentials.