**End of support notice**: On February 20, 2026, AWS will end support for the Amazon Chime service. After February 20, 2026, you will no longer be able to access the Amazon Chime console or Amazon Chime application resources. For more information, visit the [blog post](https://aws.amazon.com/blogs/messaging-and-targeting/update-on-support-for-amazon-chime/). **Note:** This does not impact the availability of the [Amazon Chime SDK service](https://aws.amazon.com/chime/chime-sdk/).

# Requesting user attachments
<a name="request-attachments"></a>

If you manage an Enterprise account and have the appropriate permissions, you can request and receive the attachments that your users upload into Amazon Chime. You can get attachments that users uploaded into 1:1 and group conversations, or into chat rooms that they created. 

**Note**  
If you manage an Amazon Chime Team account, you can upgrade to an Enterprise account by claiming one or more domains. Alternatively, you can remove users from the Team account, which enables those unmanaged users to get their attachments using the Amazon Chime Assistant.

**To request user attachments**

1. Open the Amazon Chime console at [https://chime.aws.amazon.com/](https://chime.aws.amazon.com).

1. On the **Accounts** page, select the name of the Amazon Chime account.

1. Under **Settings**, choose **Account**, **Account actions**, **Request attachments**. 

1. Within approximately 24 hours, the **Account summary** page provides a link to a file containing a list of presigned URLs that you use to access each attachment.

1. Download the file.
**Note**  
Be sure to maintain an appropriate level of access control on the file. Any user that obtains the file can use the provided list of URLs to download the associated attachments.  
Presigned URLs expire after 6 days. You can submit a request one time every 7 days. 

To use AWS Identity and Access Management (IAM) policies to manage access to the Amazon Chime administration console and the **Request attachments** action, use one of the Amazon Chime managed policies (FullAccess, UserManagement, or ReadOnly). Alternatively, you can update the custom policies to include the `StartDataExport` action and `RetrieveDataExport` action. For more information about these actions, see [Actions defined by Amazon Chime](https://docs.aws.amazon.com/IAM/latest/UserGuide/list_amazonchime.html#amazonchime-actions-as-permissions) in the *IAM User Guide*.