# connectcases ## Description * [Cases actions](https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Cases.html) * [Cases data types](https://docs.aws.amazon.com/connect/latest/APIReference/API_Types_Amazon_Connect_Cases.html) With Connect Customer Cases, your agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a customer issue. It records the issue, the steps and interactions taken to resolve the issue, and the outcome. For more information, see [Connect Customer Cases](https://docs.aws.amazon.com/connect/latest/adminguide/cases.html) in the *Connect Customer Administrator Guide* . ## Available Commands * [batch-create-related-item](batch-create-related-item.md) * [batch-get-case-rule](batch-get-case-rule.md) * [batch-get-field](batch-get-field.md) * [batch-put-field-options](batch-put-field-options.md) * [batch-update-case](batch-update-case.md) * [create-case](create-case.md) * [create-case-rule](create-case-rule.md) * [create-domain](create-domain.md) * [create-field](create-field.md) * [create-layout](create-layout.md) * [create-related-item](create-related-item.md) * [create-template](create-template.md) * [delete-case](delete-case.md) * [delete-case-rule](delete-case-rule.md) * [delete-domain](delete-domain.md) * [delete-field](delete-field.md) * [delete-layout](delete-layout.md) * [delete-related-item](delete-related-item.md) * [delete-template](delete-template.md) * [get-case](get-case.md) * [get-case-audit-events](get-case-audit-events.md) * [get-case-event-configuration](get-case-event-configuration.md) * [get-domain](get-domain.md) * [get-layout](get-layout.md) * [get-template](get-template.md) * [list-case-rules](list-case-rules.md) * [list-cases-for-contact](list-cases-for-contact.md) * [list-domains](list-domains.md) * [list-field-options](list-field-options.md) * [list-fields](list-fields.md) * [list-layouts](list-layouts.md) * [list-tags-for-resource](list-tags-for-resource.md) * [list-templates](list-templates.md) * [put-case-event-configuration](put-case-event-configuration.md) * [search-all-related-items](search-all-related-items.md) * [search-cases](search-cases.md) * [search-related-items](search-related-items.md) * [tag-resource](tag-resource.md) * [untag-resource](untag-resource.md) * [update-case](update-case.md) * [update-case-rule](update-case-rule.md) * [update-field](update-field.md) * [update-layout](update-layout.md) * [update-related-item](update-related-item.md) * [update-template](update-template.md)