There are more AWS SDK examples available in the [AWS Doc SDK Examples](https://github.com/awsdocs/aws-doc-sdk-examples) GitHub repo.
# Actions for Support using AWS SDKs
The following code examples demonstrate how to perform individual Support actions with AWS SDKs. Each example includes a link to GitHub, where you can find instructions for setting up and running the code.
These excerpts call the Support API and are code excerpts from larger programs that must be run in context. You can see actions in context in [Scenarios for Support using AWS SDKs](support_code_examples_scenarios.md).
The following examples include only the most commonly used actions. For a complete list, see the [AWS Support API Reference](https://docs.aws.amazon.com/awssupport/latest/APIReference/welcome.html).
**Topics**
+ [`AddAttachmentsToSet`](support_example_support_AddAttachmentsToSet_section.md)
+ [`AddCommunicationToCase`](support_example_support_AddCommunicationToCase_section.md)
+ [`CreateCase`](support_example_support_CreateCase_section.md)
+ [`DescribeAttachment`](support_example_support_DescribeAttachment_section.md)
+ [`DescribeCases`](support_example_support_DescribeCases_section.md)
+ [`DescribeCommunications`](support_example_support_DescribeCommunications_section.md)
+ [`DescribeServices`](support_example_support_DescribeServices_section.md)
+ [`DescribeSeverityLevels`](support_example_support_DescribeSeverityLevels_section.md)
+ [`DescribeTrustedAdvisorCheckRefreshStatuses`](support_example_support_DescribeTrustedAdvisorCheckRefreshStatuses_section.md)
+ [`DescribeTrustedAdvisorCheckResult`](support_example_support_DescribeTrustedAdvisorCheckResult_section.md)
+ [`DescribeTrustedAdvisorCheckSummaries`](support_example_support_DescribeTrustedAdvisorCheckSummaries_section.md)
+ [`DescribeTrustedAdvisorChecks`](support_example_support_DescribeTrustedAdvisorChecks_section.md)
+ [`RefreshTrustedAdvisorCheck`](support_example_support_RefreshTrustedAdvisorCheck_section.md)
+ [`ResolveCase`](support_example_support_ResolveCase_section.md)
# Use `AddAttachmentsToSet` with an AWS SDK or CLI
The following code examples show how to use `AddAttachmentsToSet`.
Action examples are code excerpts from larger programs and must be run in context. You can see this action in context in the following code example:
+ [Learn the basics](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**SDK for .NET**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples).
```
///
/// Add an attachment to a set, or create a new attachment set if one does not exist.
///
/// The data for the attachment.
/// The file name for the attachment.
/// Optional setId for the attachment. Creates a new attachment set if empty.
/// The setId of the attachment.
public async Task AddAttachmentToSet(MemoryStream data, string fileName, string? attachmentSetId = null)
{
var response = await _amazonSupport.AddAttachmentsToSetAsync(
new AddAttachmentsToSetRequest
{
AttachmentSetId = attachmentSetId,
Attachments = new List
{
new Attachment
{
Data = data,
FileName = fileName
}
}
});
return response.AttachmentSetId;
}
```
+ For API details, see [AddAttachmentsToSet](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/AddAttachmentsToSet) in *AWS SDK for .NET API Reference*.
------
#### [ CLI ]
**AWS CLI**
**To add an attachment to a set**
The following `add-attachments-to-set` example adds an image to a set that you can then specify for a support case in your AWS account.
```
aws support add-attachments-to-set \
--attachment-set-id "as-2f5a6faa2a4a1e600-mu-nk5xQlBr70-G1cUos5LZkd38KOAHZa9BMDVzNEXAMPLE" \
--attachments fileName=troubleshoot-screenshot.png,data=base64-encoded-string
```
Output:
```
{
"attachmentSetId": "as-2f5a6faa2a4a1e600-mu-nk5xQlBr70-G1cUos5LZkd38KOAHZa9BMDVzNEXAMPLE",
"expiryTime": "2020-05-14T17:04:40.790+0000"
}
```
For more information, see [Case management](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) in the *AWS Support User Guide*.
+ For API details, see [AddAttachmentsToSet](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/add-attachments-to-set.html) in *AWS CLI Command Reference*.
------
#### [ Java ]
**SDK for Java 2.x**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples).
```
public static String addAttachment(SupportClient supportClient, String fileAttachment) {
try {
File myFile = new File(fileAttachment);
InputStream sourceStream = new FileInputStream(myFile);
SdkBytes sourceBytes = SdkBytes.fromInputStream(sourceStream);
Attachment attachment = Attachment.builder()
.fileName(myFile.getName())
.data(sourceBytes)
.build();
AddAttachmentsToSetRequest setRequest = AddAttachmentsToSetRequest.builder()
.attachments(attachment)
.build();
AddAttachmentsToSetResponse response = supportClient.addAttachmentsToSet(setRequest);
return response.attachmentSetId();
} catch (SupportException | FileNotFoundException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
```
+ For API details, see [AddAttachmentsToSet](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/AddAttachmentsToSet) in *AWS SDK for Java 2.x API Reference*.
------
#### [ JavaScript ]
**SDK for JavaScript (v3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples).
```
import { AddAttachmentsToSetCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Create a new attachment set or add attachments to an existing set.
// Provide an 'attachmentSetId' value to add attachments to an existing set.
// Use AddCommunicationToCase or CreateCase to associate an attachment set with a support case.
const response = await client.send(
new AddAttachmentsToSetCommand({
// You can add up to three attachments per set. The size limit is 5 MB per attachment.
attachments: [
{
fileName: "example.txt",
data: new TextEncoder().encode("some example text"),
},
],
}),
);
// Use this ID in AddCommunicationToCase or CreateCase.
console.log(response.attachmentSetId);
return response;
} catch (err) {
console.error(err);
}
};
```
+ For API details, see [AddAttachmentsToSet](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/AddAttachmentsToSetCommand) in *AWS SDK for JavaScript API Reference*.
------
#### [ Kotlin ]
**SDK for Kotlin**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples).
```
suspend fun addAttachment(fileAttachment: String): String? {
val myFile = File(fileAttachment)
val sourceBytes = (File(fileAttachment).readBytes())
val attachmentVal =
Attachment {
fileName = myFile.name
data = sourceBytes
}
val setRequest =
AddAttachmentsToSetRequest {
attachments = listOf(attachmentVal)
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.addAttachmentsToSet(setRequest)
return response.attachmentSetId
}
}
```
+ For API details, see [AddAttachmentsToSet](https://sdk.amazonaws.com/kotlin/api/latest/index.html) in *AWS SDK for Kotlin API reference*.
------
#### [ Python ]
**SDK for Python (Boto3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples).
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def add_attachment_to_set(self):
"""
Add an attachment to a set, or create a new attachment set if one does not exist.
:return: The attachment set ID.
"""
try:
response = self.support_client.add_attachments_to_set(
attachments=[
{
"fileName": "attachment_file.txt",
"data": b"This is a sample file for attachment to a support case.",
}
]
)
new_set_id = response["attachmentSetId"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't add attachment. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return new_set_id
```
+ For API details, see [AddAttachmentsToSet](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/AddAttachmentsToSet) in *AWS SDK for Python (Boto3) API Reference*.
------
# Use `AddCommunicationToCase` with an AWS SDK or CLI
The following code examples show how to use `AddCommunicationToCase`.
Action examples are code excerpts from larger programs and must be run in context. You can see this action in context in the following code examples:
+ [Learn the basics](support_example_support_Scenario_GetStartedSupportCases_section.md)
+ [Getting started with Support](support_example_support_GettingStarted_062_section.md)
------
#### [ .NET ]
**SDK for .NET**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples).
```
///
/// Add communication to a case, including optional attachment set ID and CC email addresses.
///
/// Id for the support case.
/// Body text of the communication.
/// Optional Id for an attachment set.
/// Optional list of CC email addresses.
/// True if successful.
public async Task AddCommunicationToCase(string caseId, string body,
string? attachmentSetId = null, List? ccEmailAddresses = null)
{
var response = await _amazonSupport.AddCommunicationToCaseAsync(
new AddCommunicationToCaseRequest()
{
CaseId = caseId,
CommunicationBody = body,
AttachmentSetId = attachmentSetId,
CcEmailAddresses = ccEmailAddresses
});
return response.Result;
}
```
+ For API details, see [AddCommunicationToCase](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/AddCommunicationToCase) in *AWS SDK for .NET API Reference*.
------
#### [ CLI ]
**AWS CLI**
**To add communication to a case**
The following `add-communication-to-case` example adds communications to a support case in your AWS account.
```
aws support add-communication-to-case \
--case-id "case-12345678910-2013-c4c1d2bf33c5cf47" \
--communication-body "I'm attaching a set of images to this case." \
--cc-email-addresses "myemail@example.com" \
--attachment-set-id "as-2f5a6faa2a4a1e600-mu-nk5xQlBr70-G1cUos5LZkd38KOAHZa9BMDVzNEXAMPLE"
```
Output:
```
{
"result": true
}
```
For more information, see [Case management](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) in the *AWS Support User Guide*.
+ For API details, see [AddCommunicationToCase](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/add-communication-to-case.html) in *AWS CLI Command Reference*.
------
#### [ Java ]
**SDK for Java 2.x**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples).
```
public static void addAttachSupportCase(SupportClient supportClient, String caseId, String attachmentSetId) {
try {
AddCommunicationToCaseRequest caseRequest = AddCommunicationToCaseRequest.builder()
.caseId(caseId)
.attachmentSetId(attachmentSetId)
.communicationBody("Please refer to attachment for details.")
.build();
AddCommunicationToCaseResponse response = supportClient.addCommunicationToCase(caseRequest);
if (response.result())
System.out.println("You have successfully added a communication to an AWS Support case");
else
System.out.println("There was an error adding the communication to an AWS Support case");
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
```
+ For API details, see [AddCommunicationToCase](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/AddCommunicationToCase) in *AWS SDK for Java 2.x API Reference*.
------
#### [ JavaScript ]
**SDK for JavaScript (v3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples).
```
import { AddCommunicationToCaseCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
let attachmentSetId;
try {
// Add a communication to a case.
const response = await client.send(
new AddCommunicationToCaseCommand({
communicationBody: "Adding an attachment.",
// Set value to an existing support case id.
caseId: "CASE_ID",
// Optional. Set value to an existing attachment set id to add attachments to the case.
attachmentSetId,
}),
);
console.log(response);
return response;
} catch (err) {
console.error(err);
}
};
```
+ For API details, see [AddCommunicationToCase](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/AddCommunicationToCaseCommand) in *AWS SDK for JavaScript API Reference*.
------
#### [ Kotlin ]
**SDK for Kotlin**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples).
```
suspend fun addAttachSupportCase(
caseIdVal: String?,
attachmentSetIdVal: String?,
) {
val caseRequest =
AddCommunicationToCaseRequest {
caseId = caseIdVal
attachmentSetId = attachmentSetIdVal
communicationBody = "Please refer to attachment for details."
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.addCommunicationToCase(caseRequest)
if (response.result) {
println("You have successfully added a communication to an AWS Support case")
} else {
println("There was an error adding the communication to an AWS Support case")
}
}
}
```
+ For API details, see [AddCommunicationToCase](https://sdk.amazonaws.com/kotlin/api/latest/index.html) in *AWS SDK for Kotlin API reference*.
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**Example 1: Adds the body of an email communication to the specified case.**
```
Add-ASACommunicationToCase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -CommunicationBody "Some text about the case"
```
**Example 2: Adds the body of an email communication to the specified case plus one or more email addresses contained in the CC line of the email.**
```
Add-ASACommunicationToCase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -CcEmailAddress @("email1@address.com", "email2@address.com") -CommunicationBody "Some text about the case"
```
+ For API details, see [AddCommunicationToCase](https://docs.aws.amazon.com/powershell/v4/reference) in *AWS Tools for PowerShell Cmdlet Reference (V4)*.
**Tools for PowerShell V5**
**Example 1: Adds the body of an email communication to the specified case.**
```
Add-ASACommunicationToCase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -CommunicationBody "Some text about the case"
```
**Example 2: Adds the body of an email communication to the specified case plus one or more email addresses contained in the CC line of the email.**
```
Add-ASACommunicationToCase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -CcEmailAddress @("email1@address.com", "email2@address.com") -CommunicationBody "Some text about the case"
```
+ For API details, see [AddCommunicationToCase](https://docs.aws.amazon.com/powershell/v5/reference) in *AWS Tools for PowerShell Cmdlet Reference (V5)*.
------
#### [ Python ]
**SDK for Python (Boto3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples).
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def add_communication_to_case(self, attachment_set_id, case_id):
"""
Add a communication and an attachment set to a case.
:param attachment_set_id: The ID of an existing attachment set.
:param case_id: The ID of the case.
"""
try:
self.support_client.add_communication_to_case(
caseId=case_id,
communicationBody="This is an example communication added to a support case.",
attachmentSetId=attachment_set_id,
)
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't add communication. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
```
+ For API details, see [AddCommunicationToCase](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/AddCommunicationToCase) in *AWS SDK for Python (Boto3) API Reference*.
------
# Use `CreateCase` with an AWS SDK or CLI
The following code examples show how to use `CreateCase`.
Action examples are code excerpts from larger programs and must be run in context. You can see this action in context in the following code examples:
+ [Learn the basics](support_example_support_Scenario_GetStartedSupportCases_section.md)
+ [Getting started with Support](support_example_support_GettingStarted_062_section.md)
------
#### [ .NET ]
**SDK for .NET**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples).
```
///
/// Create a new support case.
///
/// Service code for the new case.
/// Category for the new case.
/// Severity code for the new case.
/// Subject of the new case.
/// Body text of the new case.
/// Optional language support for your case.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// Optional Id for an attachment set for the new case.
/// Optional issue type for the new case. Options are "customer-service" or "technical".
/// The caseId of the new support case.
public async Task CreateCase(string serviceCode, string categoryCode, string severityCode, string subject,
string body, string language = "en", string? attachmentSetId = null, string issueType = "customer-service")
{
var response = await _amazonSupport.CreateCaseAsync(
new CreateCaseRequest()
{
ServiceCode = serviceCode,
CategoryCode = categoryCode,
SeverityCode = severityCode,
Subject = subject,
Language = language,
AttachmentSetId = attachmentSetId,
IssueType = issueType,
CommunicationBody = body
});
return response.CaseId;
}
```
+ For API details, see [CreateCase](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/CreateCase) in *AWS SDK for .NET API Reference*.
------
#### [ CLI ]
**AWS CLI**
**To create a case**
The following `create-case` example creates a support case for your AWS account.
```
aws support create-case \
--category-code "using-aws" \
--cc-email-addresses "myemail@example.com" \
--communication-body "I want to learn more about an AWS service." \
--issue-type "technical" \
--language "en" \
--service-code "general-info" \
--severity-code "low" \
--subject "Question about my account"
```
Output:
```
{
"caseId": "case-12345678910-2013-c4c1d2bf33c5cf47"
}
```
For more information, see [Case management](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) in the *AWS Support User Guide*.
+ For API details, see [CreateCase](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/create-case.html) in *AWS CLI Command Reference*.
------
#### [ Java ]
**SDK for Java 2.x**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples).
```
public static String createSupportCase(SupportClient supportClient, List sevCatList, String sevLevel) {
try {
String serviceCode = sevCatList.get(0);
String caseCat = sevCatList.get(1);
CreateCaseRequest caseRequest = CreateCaseRequest.builder()
.categoryCode(caseCat.toLowerCase())
.serviceCode(serviceCode.toLowerCase())
.severityCode(sevLevel.toLowerCase())
.communicationBody("Test issue with " + serviceCode.toLowerCase())
.subject("Test case, please ignore")
.language("en")
.issueType("technical")
.build();
CreateCaseResponse response = supportClient.createCase(caseRequest);
return response.caseId();
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
```
+ For API details, see [CreateCase](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/CreateCase) in *AWS SDK for Java 2.x API Reference*.
------
#### [ JavaScript ]
**SDK for JavaScript (v3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples).
```
import { CreateCaseCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Create a new case and log the case id.
// Important: This creates a real support case in your account.
const response = await client.send(
new CreateCaseCommand({
// The subject line of the case.
subject: "IGNORE: Test case",
// Use DescribeServices to find available service codes for each service.
serviceCode: "service-quicksight-end-user",
// Use DescribeSecurityLevels to find available severity codes for your support plan.
severityCode: "low",
// Use DescribeServices to find available category codes for each service.
categoryCode: "end-user-support",
// The main description of the support case.
communicationBody: "This is a test. Please ignore.",
}),
);
console.log(response.caseId);
return response;
} catch (err) {
console.error(err);
}
};
```
+ For API details, see [CreateCase](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/CreateCaseCommand) in *AWS SDK for JavaScript API Reference*.
------
#### [ Kotlin ]
**SDK for Kotlin**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples).
```
suspend fun createSupportCase(
sevCatListVal: List,
sevLevelVal: String,
): String? {
val serCode = sevCatListVal[0]
val caseCategory = sevCatListVal[1]
val caseRequest =
CreateCaseRequest {
categoryCode = caseCategory.lowercase(Locale.getDefault())
serviceCode = serCode.lowercase(Locale.getDefault())
severityCode = sevLevelVal.lowercase(Locale.getDefault())
communicationBody = "Test issue with ${serCode.lowercase(Locale.getDefault())}"
subject = "Test case, please ignore"
language = "en"
issueType = "technical"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.createCase(caseRequest)
return response.caseId
}
}
```
+ For API details, see [CreateCase](https://sdk.amazonaws.com/kotlin/api/latest/index.html) in *AWS SDK for Kotlin API reference*.
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**Example 1: Creates a new case in the AWS Support Center. Values for the -ServiceCode and -CategoryCode parameters can be obtained using the Get-ASAService cmdlet. The value for the -SeverityCode parameter can be obtained using the Get-ASASeverityLevel cmdlet. The -IssueType parameter value can be either "customer-service" or "technical". If successful the AWS Support case number is output. By default the case will be handled in English, to use Japanese add the -Language "ja" parameter. The -ServiceCode, -CategoryCode, -Subject and -CommunicationBody parameters are mandatory. **
```
New-ASACase -ServiceCode "amazon-cloudfront" -CategoryCode "APIs" -SeverityCode "low" -Subject "subject text" -CommunicationBody "description of the case" -CcEmailAddress @("email1@domain.com", "email2@domain.com") -IssueType "technical"
```
+ For API details, see [CreateCase](https://docs.aws.amazon.com/powershell/v4/reference) in *AWS Tools for PowerShell Cmdlet Reference (V4)*.
**Tools for PowerShell V5**
**Example 1: Creates a new case in the AWS Support Center. Values for the -ServiceCode and -CategoryCode parameters can be obtained using the Get-ASAService cmdlet. The value for the -SeverityCode parameter can be obtained using the Get-ASASeverityLevel cmdlet. The -IssueType parameter value can be either "customer-service" or "technical". If successful the AWS Support case number is output. By default the case will be handled in English, to use Japanese add the -Language "ja" parameter. The -ServiceCode, -CategoryCode, -Subject and -CommunicationBody parameters are mandatory. **
```
New-ASACase -ServiceCode "amazon-cloudfront" -CategoryCode "APIs" -SeverityCode "low" -Subject "subject text" -CommunicationBody "description of the case" -CcEmailAddress @("email1@domain.com", "email2@domain.com") -IssueType "technical"
```
+ For API details, see [CreateCase](https://docs.aws.amazon.com/powershell/v5/reference) in *AWS Tools for PowerShell Cmdlet Reference (V5)*.
------
#### [ Python ]
**SDK for Python (Boto3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples).
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def create_case(self, service, category, severity):
"""
Create a new support case.
:param service: The service to use for the new case.
:param category: The category to use for the new case.
:param severity: The severity to use for the new case.
:return: The caseId of the new case.
"""
try:
response = self.support_client.create_case(
subject="Example case for testing, ignore.",
serviceCode=service["code"],
severityCode=severity["code"],
categoryCode=category["code"],
communicationBody="Example support case body.",
language="en",
issueType="customer-service",
)
case_id = response["caseId"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't create case. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return case_id
```
+ For API details, see [CreateCase](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/CreateCase) in *AWS SDK for Python (Boto3) API Reference*.
------
# Use `DescribeAttachment` with an AWS SDK or CLI
The following code examples show how to use `DescribeAttachment`.
Action examples are code excerpts from larger programs and must be run in context. You can see this action in context in the following code example:
+ [Learn the basics](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**SDK for .NET**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples).
```
///
/// Get description of a specific attachment.
///
/// Id of the attachment, usually fetched by describing the communications of a case.
/// The attachment object.
public async Task DescribeAttachment(string attachmentId)
{
var response = await _amazonSupport.DescribeAttachmentAsync(
new DescribeAttachmentRequest()
{
AttachmentId = attachmentId
});
return response.Attachment;
}
```
+ For API details, see [DescribeAttachment](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeAttachment) in *AWS SDK for .NET API Reference*.
------
#### [ CLI ]
**AWS CLI**
**To describe an attachment**
The following `describe-attachment` example returns information about the attachment with the specified ID.
```
aws support describe-attachment \
--attachment-id "attachment-KBnjRNrePd9D6Jx0-Mm00xZuDEaL2JAj_0-gJv9qqDooTipsz3V1Nb19rCfkZneeQeDPgp8X1iVJyHH7UuhZDdNeqGoduZsPrAhyMakqlc60-iJjL5HqyYGiT1FG8EXAMPLE"
```
Output:
```
{
"attachment": {
"fileName": "troubleshoot-screenshot.png",
"data": "base64-blob"
}
}
```
For more information, see [Case management](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) in the *AWS Support User Guide*.
+ For API details, see [DescribeAttachment](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-attachment.html) in *AWS CLI Command Reference*.
------
#### [ Java ]
**SDK for Java 2.x**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples).
```
public static void describeAttachment(SupportClient supportClient, String attachId) {
try {
DescribeAttachmentRequest attachmentRequest = DescribeAttachmentRequest.builder()
.attachmentId(attachId)
.build();
DescribeAttachmentResponse response = supportClient.describeAttachment(attachmentRequest);
System.out.println("The name of the file is " + response.attachment().fileName());
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
```
+ For API details, see [DescribeAttachment](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeAttachment) in *AWS SDK for Java 2.x API Reference*.
------
#### [ JavaScript ]
**SDK for JavaScript (v3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples).
```
import { DescribeAttachmentCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Get the metadata and content of an attachment.
const response = await client.send(
new DescribeAttachmentCommand({
// Set value to an existing attachment id.
// Use DescribeCommunications or DescribeCases to find an attachment id.
attachmentId: "ATTACHMENT_ID",
}),
);
console.log(response.attachment?.fileName);
return response;
} catch (err) {
console.error(err);
}
};
```
+ For API details, see [DescribeAttachment](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeAttachmentCommand) in *AWS SDK for JavaScript API Reference*.
------
#### [ Kotlin ]
**SDK for Kotlin**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples).
```
suspend fun describeAttachment(attachId: String?) {
val attachmentRequest =
DescribeAttachmentRequest {
attachmentId = attachId
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeAttachment(attachmentRequest)
println("The name of the file is ${response.attachment?.fileName}")
}
}
```
+ For API details, see [DescribeAttachment](https://sdk.amazonaws.com/kotlin/api/latest/index.html) in *AWS SDK for Kotlin API reference*.
------
#### [ Python ]
**SDK for Python (Boto3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples).
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_attachment(self, attachment_id):
"""
Get information about an attachment by its attachmentID.
:param attachment_id: The ID of the attachment.
:return: The name of the attached file.
"""
try:
response = self.support_client.describe_attachment(
attachmentId=attachment_id
)
attached_file = response["attachment"]["fileName"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't get attachment description. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return attached_file
```
+ For API details, see [DescribeAttachment](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeAttachment) in *AWS SDK for Python (Boto3) API Reference*.
------
# Use `DescribeCases` with an AWS SDK or CLI
The following code examples show how to use `DescribeCases`.
Action examples are code excerpts from larger programs and must be run in context. You can see this action in context in the following code examples:
+ [Learn the basics](support_example_support_Scenario_GetStartedSupportCases_section.md)
+ [Getting started with Support](support_example_support_GettingStarted_062_section.md)
------
#### [ .NET ]
**SDK for .NET**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples).
```
///
/// Get case details for a list of case ids, optionally with date filters.
///
/// The list of case IDs.
/// Optional display ID.
/// True to include communication. Defaults to true.
/// True to include resolved cases. Defaults to false.
/// The optional start date for a filtered search.
/// The optional end date for a filtered search.
/// Optional language support for your case.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// A list of CaseDetails.
public async Task> DescribeCases(List caseIds, string? displayId = null, bool includeCommunication = true,
bool includeResolvedCases = false, DateTime? afterTime = null, DateTime? beforeTime = null,
string language = "en")
{
var results = new List();
var paginateCases = _amazonSupport.Paginators.DescribeCases(
new DescribeCasesRequest()
{
CaseIdList = caseIds,
DisplayId = displayId,
IncludeCommunications = includeCommunication,
IncludeResolvedCases = includeResolvedCases,
AfterTime = afterTime?.ToString("s"),
BeforeTime = beforeTime?.ToString("s"),
Language = language
});
// Get the entire list using the paginator.
await foreach (var cases in paginateCases.Cases)
{
results.Add(cases);
}
return results;
}
```
+ For API details, see [DescribeCases](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeCases) in *AWS SDK for .NET API Reference*.
------
#### [ CLI ]
**AWS CLI**
**To describe a case**
The following `describe-cases` example returns information about the specified support case in your AWS account.
```
aws support describe-cases \
--display-id "1234567890" \
--after-time "2020-03-23T21:31:47.774Z" \
--include-resolved-cases \
--language "en" \
--no-include-communications \
--max-item 1
```
Output:
```
{
"cases": [
{
"status": "resolved",
"ccEmailAddresses": [],
"timeCreated": "2020-03-23T21:31:47.774Z",
"caseId": "case-12345678910-2013-c4c1d2bf33c5cf47",
"severityCode": "low",
"language": "en",
"categoryCode": "using-aws",
"serviceCode": "general-info",
"submittedBy": "myemail@example.com",
"displayId": "1234567890",
"subject": "Question about my account"
}
]
}
```
For more information, see [Case management](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) in the *AWS Support User Guide*.
+ For API details, see [DescribeCases](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-cases.html) in *AWS CLI Command Reference*.
------
#### [ Java ]
**SDK for Java 2.x**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples).
```
public static void getOpenCase(SupportClient supportClient) {
try {
// Specify the start and end time.
Instant now = Instant.now();
java.time.LocalDate.now();
Instant yesterday = now.minus(1, ChronoUnit.DAYS);
DescribeCasesRequest describeCasesRequest = DescribeCasesRequest.builder()
.maxResults(20)
.afterTime(yesterday.toString())
.beforeTime(now.toString())
.build();
DescribeCasesResponse response = supportClient.describeCases(describeCasesRequest);
List cases = response.cases();
for (CaseDetails sinCase : cases) {
System.out.println("The case status is " + sinCase.status());
System.out.println("The case Id is " + sinCase.caseId());
System.out.println("The case subject is " + sinCase.subject());
}
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
```
+ For API details, see [DescribeCases](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeCases) in *AWS SDK for Java 2.x API Reference*.
------
#### [ JavaScript ]
**SDK for JavaScript (v3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples).
```
import { DescribeCasesCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Get all of the unresolved cases in your account.
// Filter or expand results by providing parameters to the DescribeCasesCommand. Refer
// to the TypeScript definition and the API doc for more information on possible parameters.
// https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-support/interfaces/describecasescommandinput.html
const response = await client.send(new DescribeCasesCommand({}));
const caseIds = response.cases.map((supportCase) => supportCase.caseId);
console.log(caseIds);
return response;
} catch (err) {
console.error(err);
}
};
```
+ For API details, see [DescribeCases](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeCasesCommand) in *AWS SDK for JavaScript API Reference*.
------
#### [ Kotlin ]
**SDK for Kotlin**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples).
```
suspend fun getOpenCase() {
// Specify the start and end time.
val now = Instant.now()
LocalDate.now()
val yesterday = now.minus(1, ChronoUnit.DAYS)
val describeCasesRequest =
DescribeCasesRequest {
maxResults = 20
afterTime = yesterday.toString()
beforeTime = now.toString()
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeCases(describeCasesRequest)
response.cases?.forEach { sinCase ->
println("The case status is ${sinCase.status}")
println("The case Id is ${sinCase.caseId}")
println("The case subject is ${sinCase.subject}")
}
}
}
```
+ For API details, see [DescribeCases](https://sdk.amazonaws.com/kotlin/api/latest/index.html) in *AWS SDK for Kotlin API reference*.
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**Example 1: Returns the details of all support cases.**
```
Get-ASACase
```
**Example 2: Returns the details of all support cases since the specified date and time.**
```
Get-ASACase -AfterTime "2013-09-10T03:06Z"
```
**Example 3: Returns the details of the first 10 support cases, including those that have been resolved.**
```
Get-ASACase -MaxResult 10 -IncludeResolvedCases $true
```
**Example 4: Returns the details of the single specified support case.**
```
Get-ASACase -CaseIdList "case-12345678910-2013-c4c1d2bf33c5cf47"
```
**Example 5: Returns the details of specified support cases.**
```
Get-ASACase -CaseIdList @("case-12345678910-2013-c4c1d2bf33c5cf47", "case-18929034710-2011-c4fdeabf33c5cf47")
```
+ For API details, see [DescribeCases](https://docs.aws.amazon.com/powershell/v4/reference) in *AWS Tools for PowerShell Cmdlet Reference (V4)*.
**Tools for PowerShell V5**
**Example 1: Returns the details of all support cases.**
```
Get-ASACase
```
**Example 2: Returns the details of all support cases since the specified date and time.**
```
Get-ASACase -AfterTime "2013-09-10T03:06Z"
```
**Example 3: Returns the details of the first 10 support cases, including those that have been resolved.**
```
Get-ASACase -MaxResult 10 -IncludeResolvedCases $true
```
**Example 4: Returns the details of the single specified support case.**
```
Get-ASACase -CaseIdList "case-12345678910-2013-c4c1d2bf33c5cf47"
```
**Example 5: Returns the details of specified support cases.**
```
Get-ASACase -CaseIdList @("case-12345678910-2013-c4c1d2bf33c5cf47", "case-18929034710-2011-c4fdeabf33c5cf47")
```
+ For API details, see [DescribeCases](https://docs.aws.amazon.com/powershell/v5/reference) in *AWS Tools for PowerShell Cmdlet Reference (V5)*.
------
#### [ Python ]
**SDK for Python (Boto3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples).
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_cases(self, after_time, before_time, resolved):
"""
Describe support cases over a period of time, optionally filtering
by status.
:param after_time: The start time to include for cases.
:param before_time: The end time to include for cases.
:param resolved: True to include resolved cases in the results,
otherwise results are open cases.
:return: The final status of the case.
"""
try:
cases = []
paginator = self.support_client.get_paginator("describe_cases")
for page in paginator.paginate(
afterTime=after_time,
beforeTime=before_time,
includeResolvedCases=resolved,
language="en",
):
cases += page["cases"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't describe cases. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
if resolved:
cases = filter(lambda case: case["status"] == "resolved", cases)
return cases
```
+ For API details, see [DescribeCases](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeCases) in *AWS SDK for Python (Boto3) API Reference*.
------
# Use `DescribeCommunications` with an AWS SDK or CLI
The following code examples show how to use `DescribeCommunications`.
Action examples are code excerpts from larger programs and must be run in context. You can see this action in context in the following code examples:
+ [Learn the basics](support_example_support_Scenario_GetStartedSupportCases_section.md)
+ [Getting started with Support](support_example_support_GettingStarted_062_section.md)
------
#### [ .NET ]
**SDK for .NET**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples).
```
///
/// Describe the communications for a case, optionally with a date filter.
///
/// The ID of the support case.
/// The optional start date for a filtered search.
/// The optional end date for a filtered search.
/// The list of communications for the case.
public async Task> DescribeCommunications(string caseId, DateTime? afterTime = null, DateTime? beforeTime = null)
{
var results = new List();
var paginateCommunications = _amazonSupport.Paginators.DescribeCommunications(
new DescribeCommunicationsRequest()
{
CaseId = caseId,
AfterTime = afterTime?.ToString("s"),
BeforeTime = beforeTime?.ToString("s")
});
// Get the entire list using the paginator.
await foreach (var communications in paginateCommunications.Communications)
{
results.Add(communications);
}
return results;
}
```
+ For API details, see [DescribeCommunications](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeCommunications) in *AWS SDK for .NET API Reference*.
------
#### [ CLI ]
**AWS CLI**
**To describe the latest communication for a case**
The following `describe-communications` example returns the latest communication for the specified support case in your AWS account.
```
aws support describe-communications \
--case-id "case-12345678910-2013-c4c1d2bf33c5cf47" \
--after-time "2020-03-23T21:31:47.774Z" \
--max-item 1
```
Output:
```
{
"communications": [
{
"body": "I want to learn more about an AWS service.",
"attachmentSet": [],
"caseId": "case-12345678910-2013-c4c1d2bf33c5cf47",
"timeCreated": "2020-05-12T23:12:35.000Z",
"submittedBy": "Amazon Web Services"
}
],
"NextToken": "eyJuZXh0VG9rZW4iOiBudWxsLCAiYm90b190cnVuY2F0ZV9hbW91bnQEXAMPLE=="
}
```
For more information, see [Case management](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) in the *AWS Support User Guide*.
+ For API details, see [DescribeCommunications](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-communications.html) in *AWS CLI Command Reference*.
------
#### [ Java ]
**SDK for Java 2.x**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples).
```
public static String listCommunications(SupportClient supportClient, String caseId) {
try {
String attachId = null;
DescribeCommunicationsRequest communicationsRequest = DescribeCommunicationsRequest.builder()
.caseId(caseId)
.maxResults(10)
.build();
DescribeCommunicationsResponse response = supportClient.describeCommunications(communicationsRequest);
List communications = response.communications();
for (Communication comm : communications) {
System.out.println("the body is: " + comm.body());
// Get the attachment id value.
List attachments = comm.attachmentSet();
for (AttachmentDetails detail : attachments) {
attachId = detail.attachmentId();
}
}
return attachId;
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
```
+ For API details, see [DescribeCommunications](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeCommunications) in *AWS SDK for Java 2.x API Reference*.
------
#### [ JavaScript ]
**SDK for JavaScript (v3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples).
```
import { DescribeCommunicationsCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Get all communications for the support case.
// Filter results by providing parameters to the DescribeCommunicationsCommand. Refer
// to the TypeScript definition and the API doc for more information on possible parameters.
// https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-support/interfaces/describecommunicationscommandinput.html
const response = await client.send(
new DescribeCommunicationsCommand({
// Set value to an existing case id.
caseId: "CASE_ID",
}),
);
const text = response.communications.map((item) => item.body).join("\n");
console.log(text);
return response;
} catch (err) {
console.error(err);
}
};
```
+ For API details, see [DescribeCommunications](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeCommunicationsCommand) in *AWS SDK for JavaScript API Reference*.
------
#### [ Kotlin ]
**SDK for Kotlin**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples).
```
suspend fun listCommunications(caseIdVal: String?): String? {
val communicationsRequest =
DescribeCommunicationsRequest {
caseId = caseIdVal
maxResults = 10
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeCommunications(communicationsRequest)
response.communications?.forEach { comm ->
println("the body is: " + comm.body)
comm.attachmentSet?.forEach { detail ->
return detail.attachmentId
}
}
}
return ""
}
```
+ For API details, see [DescribeCommunications](https://sdk.amazonaws.com/kotlin/api/latest/index.html) in *AWS SDK for Kotlin API reference*.
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**Example 1: Returns all communications for the specified case.**
```
Get-ASACommunication -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47"
```
**Example 2: Returns all communications since midnight UTC on January 1st 2012 for the specified case.**
```
Get-ASACommunication -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -AfterTime "2012-01-10T00:00Z"
```
+ For API details, see [DescribeCommunications](https://docs.aws.amazon.com/powershell/v4/reference) in *AWS Tools for PowerShell Cmdlet Reference (V4)*.
**Tools for PowerShell V5**
**Example 1: Returns all communications for the specified case.**
```
Get-ASACommunication -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47"
```
**Example 2: Returns all communications since midnight UTC on January 1st 2012 for the specified case.**
```
Get-ASACommunication -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -AfterTime "2012-01-10T00:00Z"
```
+ For API details, see [DescribeCommunications](https://docs.aws.amazon.com/powershell/v5/reference) in *AWS Tools for PowerShell Cmdlet Reference (V5)*.
------
#### [ Python ]
**SDK for Python (Boto3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples).
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_all_case_communications(self, case_id):
"""
Describe all the communications for a case using a paginator.
:param case_id: The ID of the case.
:return: The communications for the case.
"""
try:
communications = []
paginator = self.support_client.get_paginator("describe_communications")
for page in paginator.paginate(caseId=case_id):
communications += page["communications"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't describe communications. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return communications
```
+ For API details, see [DescribeCommunications](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeCommunications) in *AWS SDK for Python (Boto3) API Reference*.
------
# Use `DescribeServices` with an AWS SDK or CLI
The following code examples show how to use `DescribeServices`.
Action examples are code excerpts from larger programs and must be run in context. You can see this action in context in the following code examples:
+ [Learn the basics](support_example_support_Scenario_GetStartedSupportCases_section.md)
+ [Getting started with Support](support_example_support_GettingStarted_062_section.md)
------
#### [ .NET ]
**SDK for .NET**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples).
```
///
/// Get the descriptions of AWS services.
///
/// Optional language for services.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// The list of AWS service descriptions.
public async Task> DescribeServices(string language = "en")
{
var response = await _amazonSupport.DescribeServicesAsync(
new DescribeServicesRequest()
{
Language = language
});
return response.Services;
}
```
+ For API details, see [DescribeServices](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeServices) in *AWS SDK for .NET API Reference*.
------
#### [ CLI ]
**AWS CLI**
**To list AWS services and service categories**
The following `describe-services` example lists the available service categories for requesting general information.
```
aws support describe-services \
--service-code-list "general-info"
```
Output:
```
{
"services": [
{
"code": "general-info",
"name": "General Info and Getting Started",
"categories": [
{
"code": "charges",
"name": "How Will I Be Charged?"
},
{
"code": "gdpr-queries",
"name": "Data Privacy Query"
},
{
"code": "reserved-instances",
"name": "Reserved Instances"
},
{
"code": "resource",
"name": "Where is my Resource?"
},
{
"code": "using-aws",
"name": "Using AWS & Services"
},
{
"code": "free-tier",
"name": "Free Tier"
},
{
"code": "security-and-compliance",
"name": "Security & Compliance"
},
{
"code": "account-structure",
"name": "Account Structure"
}
]
}
]
}
```
For more information, see [Case management](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) in the *AWS Support User Guide*.
+ For API details, see [DescribeServices](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-services.html) in *AWS CLI Command Reference*.
------
#### [ Java ]
**SDK for Java 2.x**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples).
```
// Return a List that contains a Service name and Category name.
public static List displayServices(SupportClient supportClient) {
try {
DescribeServicesRequest servicesRequest = DescribeServicesRequest.builder()
.language("en")
.build();
DescribeServicesResponse response = supportClient.describeServices(servicesRequest);
String serviceCode = null;
String catName = null;
List sevCatList = new ArrayList<>();
List services = response.services();
System.out.println("Get the first 10 services");
int index = 1;
for (Service service : services) {
if (index == 11)
break;
System.out.println("The Service name is: " + service.name());
if (service.name().compareTo("Account") == 0)
serviceCode = service.code();
// Get the Categories for this service.
List categories = service.categories();
for (Category cat : categories) {
System.out.println("The category name is: " + cat.name());
if (cat.name().compareTo("Security") == 0)
catName = cat.name();
}
index++;
}
// Push the two values to the list.
sevCatList.add(serviceCode);
sevCatList.add(catName);
return sevCatList;
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return null;
}
```
+ For API details, see [DescribeServices](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeServices) in *AWS SDK for Java 2.x API Reference*.
------
#### [ Kotlin ]
**SDK for Kotlin**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples).
```
// Return a List that contains a Service name and Category name.
suspend fun displayServices(): List {
var serviceCode = ""
var catName = ""
val sevCatList = mutableListOf()
val servicesRequest =
DescribeServicesRequest {
language = "en"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeServices(servicesRequest)
println("Get the first 10 services")
var index = 1
response.services?.forEach { service ->
if (index == 11) {
return@forEach
}
println("The Service name is ${service.name}")
if (service.name == "Account") {
serviceCode = service.code.toString()
}
// Get the categories for this service.
service.categories?.forEach { cat ->
println("The category name is ${cat.name}")
if (cat.name == "Security") {
catName = cat.name!!
}
}
index++
}
}
// Push the two values to the list.
serviceCode.let { sevCatList.add(it) }
catName.let { sevCatList.add(it) }
return sevCatList
}
```
+ For API details, see [DescribeServices](https://sdk.amazonaws.com/kotlin/api/latest/index.html) in *AWS SDK for Kotlin API reference*.
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**Example 1: Returns all available service codes, names and categories.**
```
Get-ASAService
```
**Example 2: Returns the name and categories for the service with the specified code.**
```
Get-ASAService -ServiceCodeList "amazon-cloudfront"
```
**Example 3: Returns the name and categories for the specified service codes.**
```
Get-ASAService -ServiceCodeList @("amazon-cloudfront", "amazon-cloudwatch")
```
**Example 4: Returns the name and categories (in Japanese) for the specified service codes. Currently English ("en") and Japanese ("ja") language codes are supported.**
```
Get-ASAService -ServiceCodeList @("amazon-cloudfront", "amazon-cloudwatch") -Language "ja"
```
+ For API details, see [DescribeServices](https://docs.aws.amazon.com/powershell/v4/reference) in *AWS Tools for PowerShell Cmdlet Reference (V4)*.
**Tools for PowerShell V5**
**Example 1: Returns all available service codes, names and categories.**
```
Get-ASAService
```
**Example 2: Returns the name and categories for the service with the specified code.**
```
Get-ASAService -ServiceCodeList "amazon-cloudfront"
```
**Example 3: Returns the name and categories for the specified service codes.**
```
Get-ASAService -ServiceCodeList @("amazon-cloudfront", "amazon-cloudwatch")
```
**Example 4: Returns the name and categories (in Japanese) for the specified service codes. Currently English ("en") and Japanese ("ja") language codes are supported.**
```
Get-ASAService -ServiceCodeList @("amazon-cloudfront", "amazon-cloudwatch") -Language "ja"
```
+ For API details, see [DescribeServices](https://docs.aws.amazon.com/powershell/v5/reference) in *AWS Tools for PowerShell Cmdlet Reference (V5)*.
------
#### [ Python ]
**SDK for Python (Boto3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples).
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_services(self, language):
"""
Get the descriptions of AWS services available for support for a language.
:param language: The language for support services.
Currently, only "en" (English) and "ja" (Japanese) are supported.
:return: The list of AWS service descriptions.
"""
try:
response = self.support_client.describe_services(language=language)
services = response["services"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't get Support services for language %s. Here's why: %s: %s",
language,
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return services
```
+ For API details, see [DescribeServices](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeServices) in *AWS SDK for Python (Boto3) API Reference*.
------
# Use `DescribeSeverityLevels` with an AWS SDK or CLI
The following code examples show how to use `DescribeSeverityLevels`.
Action examples are code excerpts from larger programs and must be run in context. You can see this action in context in the following code examples:
+ [Learn the basics](support_example_support_Scenario_GetStartedSupportCases_section.md)
+ [Getting started with Support](support_example_support_GettingStarted_062_section.md)
------
#### [ .NET ]
**SDK for .NET**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples).
```
///
/// Get the descriptions of support severity levels.
///
/// Optional language for severity levels.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// The list of support severity levels.
public async Task> DescribeSeverityLevels(string language = "en")
{
var response = await _amazonSupport.DescribeSeverityLevelsAsync(
new DescribeSeverityLevelsRequest()
{
Language = language
});
return response.SeverityLevels;
}
```
+ For API details, see [DescribeSeverityLevels](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeSeverityLevels) in *AWS SDK for .NET API Reference*.
------
#### [ CLI ]
**AWS CLI**
**To list the available severity levels**
The following `describe-severity-levels` example lists the available severity levels for a support case.
```
aws support describe-severity-levels
```
Output:
```
{
"severityLevels": [
{
"code": "low",
"name": "Low"
},
{
"code": "normal",
"name": "Normal"
},
{
"code": "high",
"name": "High"
},
{
"code": "urgent",
"name": "Urgent"
},
{
"code": "critical",
"name": "Critical"
}
]
}
```
For more information, see [Choosing a severity](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html#choosing-severity) in the *AWS Support User Guide*.
+ For API details, see [DescribeSeverityLevels](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-severity-levels.html) in *AWS CLI Command Reference*.
------
#### [ Java ]
**SDK for Java 2.x**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples).
```
public static String displaySevLevels(SupportClient supportClient) {
try {
DescribeSeverityLevelsRequest severityLevelsRequest = DescribeSeverityLevelsRequest.builder()
.language("en")
.build();
DescribeSeverityLevelsResponse response = supportClient.describeSeverityLevels(severityLevelsRequest);
List severityLevels = response.severityLevels();
String levelName = null;
for (SeverityLevel sevLevel : severityLevels) {
System.out.println("The severity level name is: " + sevLevel.name());
if (sevLevel.name().compareTo("High") == 0)
levelName = sevLevel.name();
}
return levelName;
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
```
+ For API details, see [DescribeSeverityLevels](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeSeverityLevels) in *AWS SDK for Java 2.x API Reference*.
------
#### [ JavaScript ]
**SDK for JavaScript (v3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples).
```
import { DescribeSeverityLevelsCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Get the list of severity levels.
// The available values depend on the support plan for the account.
const response = await client.send(new DescribeSeverityLevelsCommand({}));
console.log(response.severityLevels);
return response;
} catch (err) {
console.error(err);
}
};
```
+ For API details, see [DescribeSeverityLevels](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeSeverityLevelsCommand) in *AWS SDK for JavaScript API Reference*.
------
#### [ Kotlin ]
**SDK for Kotlin**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples).
```
suspend fun displaySevLevels(): String {
var levelName = ""
val severityLevelsRequest =
DescribeSeverityLevelsRequest {
language = "en"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeSeverityLevels(severityLevelsRequest)
response.severityLevels?.forEach { sevLevel ->
println("The severity level name is: ${sevLevel.name}")
if (sevLevel.name == "High") {
levelName = sevLevel.name!!
}
}
return levelName
}
}
```
+ For API details, see [DescribeSeverityLevels](https://sdk.amazonaws.com/kotlin/api/latest/index.html) in *AWS SDK for Kotlin API reference*.
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**Example 1: Returns the list of severity levels that can be assigned to an AWS Support case.**
```
Get-ASASeverityLevel
```
**Example 2: Returns the list of severity levels that can be assigned to an AWS Support case. The names of the levels are returned in Japanese.**
```
Get-ASASeverityLevel -Language "ja"
```
+ For API details, see [DescribeSeverityLevels](https://docs.aws.amazon.com/powershell/v4/reference) in *AWS Tools for PowerShell Cmdlet Reference (V4)*.
**Tools for PowerShell V5**
**Example 1: Returns the list of severity levels that can be assigned to an AWS Support case.**
```
Get-ASASeverityLevel
```
**Example 2: Returns the list of severity levels that can be assigned to an AWS Support case. The names of the levels are returned in Japanese.**
```
Get-ASASeverityLevel -Language "ja"
```
+ For API details, see [DescribeSeverityLevels](https://docs.aws.amazon.com/powershell/v5/reference) in *AWS Tools for PowerShell Cmdlet Reference (V5)*.
------
#### [ Python ]
**SDK for Python (Boto3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples).
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_severity_levels(self, language):
"""
Get the descriptions of available severity levels for support cases for a language.
:param language: The language for support severity levels.
Currently, only "en" (English) and "ja" (Japanese) are supported.
:return: The list of severity levels.
"""
try:
response = self.support_client.describe_severity_levels(language=language)
severity_levels = response["severityLevels"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't get severity levels for language %s. Here's why: %s: %s",
language,
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return severity_levels
```
+ For API details, see [DescribeSeverityLevels](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeSeverityLevels) in *AWS SDK for Python (Boto3) API Reference*.
------
# Use `DescribeTrustedAdvisorCheckRefreshStatuses` with a CLI
The following code examples show how to use `DescribeTrustedAdvisorCheckRefreshStatuses`.
------
#### [ CLI ]
**AWS CLI**
**To list the refresh statuses of AWS Trusted Advisor checks**
The following `describe-trusted-advisor-check-refresh-statuses` example lists the refresh statuses for two Trusted Advisor checks: Amazon S3 Bucket Permissions and IAM Use.
```
aws support describe-trusted-advisor-check-refresh-statuses \
--check-id "Pfx0RwqBli" "zXCkfM1nI3"
```
Output:
```
{
"statuses": [
{
"checkId": "Pfx0RwqBli",
"status": "none",
"millisUntilNextRefreshable": 0
},
{
"checkId": "zXCkfM1nI3",
"status": "none",
"millisUntilNextRefreshable": 0
}
]
}
```
For more information, see [AWS Trusted Advisor](https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor.html) in the *AWS Support User Guide*.
+ For API details, see [DescribeTrustedAdvisorCheckRefreshStatuses](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-trusted-advisor-check-refresh-statuses.html) in *AWS CLI Command Reference*.
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**Example 1: Returns the current status of refresh requests for the specified checks. Request-ASATrustedAdvisorCheckRefresh can be used to request that the status information of the checks be refreshed.**
```
Get-ASATrustedAdvisorCheckRefreshStatus -CheckId @("checkid1", "checkid2")
```
+ For API details, see [DescribeTrustedAdvisorCheckRefreshStatuses](https://docs.aws.amazon.com/powershell/v4/reference) in *AWS Tools for PowerShell Cmdlet Reference (V4)*.
**Tools for PowerShell V5**
**Example 1: Returns the current status of refresh requests for the specified checks. Request-ASATrustedAdvisorCheckRefresh can be used to request that the status information of the checks be refreshed.**
```
Get-ASATrustedAdvisorCheckRefreshStatus -CheckId @("checkid1", "checkid2")
```
+ For API details, see [DescribeTrustedAdvisorCheckRefreshStatuses](https://docs.aws.amazon.com/powershell/v5/reference) in *AWS Tools for PowerShell Cmdlet Reference (V5)*.
------
# Use `DescribeTrustedAdvisorCheckResult` with a CLI
The following code examples show how to use `DescribeTrustedAdvisorCheckResult`.
------
#### [ CLI ]
**AWS CLI**
**To list the results of an AWS Trusted Advisor check**
The following `describe-trusted-advisor-check-result` example lists the results of the IAM Use check.
```
aws support describe-trusted-advisor-check-result \
--check-id "zXCkfM1nI3"
```
Output:
```
{
"result": {
"checkId": "zXCkfM1nI3",
"timestamp": "2020-05-13T21:38:05Z",
"status": "ok",
"resourcesSummary": {
"resourcesProcessed": 1,
"resourcesFlagged": 0,
"resourcesIgnored": 0,
"resourcesSuppressed": 0
},
"categorySpecificSummary": {
"costOptimizing": {
"estimatedMonthlySavings": 0.0,
"estimatedPercentMonthlySavings": 0.0
}
},
"flaggedResources": [
{
"status": "ok",
"resourceId": "47DEQpj8HBSa-_TImW-5JCeuQeRkm5NMpJWZEXAMPLE",
"isSuppressed": false
}
]
}
}
```
For more information, see [AWS Trusted Advisor](https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor.html) in the *AWS Support User Guide*.
+ For API details, see [DescribeTrustedAdvisorCheckResult](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-trusted-advisor-check-result.html) in *AWS CLI Command Reference*.
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**Example 1: Returns the results of a Trusted Advisor check. The list of available Trusted Advisor checks can be obtained using Get-ASATrustedAdvisorChecks. The output is the overall status of the check, the timestamp at which the check was last run and the unique checkid for the specific check. To have the results output in Japanese, add the -Language "ja" parameter.**
```
Get-ASATrustedAdvisorCheckResult -CheckId "checkid1"
```
+ For API details, see [DescribeTrustedAdvisorCheckResult](https://docs.aws.amazon.com/powershell/v4/reference) in *AWS Tools for PowerShell Cmdlet Reference (V4)*.
**Tools for PowerShell V5**
**Example 1: Returns the results of a Trusted Advisor check. The list of available Trusted Advisor checks can be obtained using Get-ASATrustedAdvisorChecks. The output is the overall status of the check, the timestamp at which the check was last run and the unique checkid for the specific check. To have the results output in Japanese, add the -Language "ja" parameter.**
```
Get-ASATrustedAdvisorCheckResult -CheckId "checkid1"
```
+ For API details, see [DescribeTrustedAdvisorCheckResult](https://docs.aws.amazon.com/powershell/v5/reference) in *AWS Tools for PowerShell Cmdlet Reference (V5)*.
------
# Use `DescribeTrustedAdvisorCheckSummaries` with a CLI
The following code examples show how to use `DescribeTrustedAdvisorCheckSummaries`.
------
#### [ CLI ]
**AWS CLI**
**To list the summaries of AWS Trusted Advisor checks**
The following `describe-trusted-advisor-check-summaries` example lists the results for two Trusted Advisor checks: Amazon S3 Bucket Permissions and IAM Use.
```
aws support describe-trusted-advisor-check-summaries \
--check-ids "Pfx0RwqBli" "zXCkfM1nI3"
```
Output:
```
{
"summaries": [
{
"checkId": "Pfx0RwqBli",
"timestamp": "2020-05-13T21:38:12Z",
"status": "ok",
"hasFlaggedResources": true,
"resourcesSummary": {
"resourcesProcessed": 44,
"resourcesFlagged": 0,
"resourcesIgnored": 0,
"resourcesSuppressed": 0
},
"categorySpecificSummary": {
"costOptimizing": {
"estimatedMonthlySavings": 0.0,
"estimatedPercentMonthlySavings": 0.0
}
}
},
{
"checkId": "zXCkfM1nI3",
"timestamp": "2020-05-13T21:38:05Z",
"status": "ok",
"hasFlaggedResources": true,
"resourcesSummary": {
"resourcesProcessed": 1,
"resourcesFlagged": 0,
"resourcesIgnored": 0,
"resourcesSuppressed": 0
},
"categorySpecificSummary": {
"costOptimizing": {
"estimatedMonthlySavings": 0.0,
"estimatedPercentMonthlySavings": 0.0
}
}
}
]
}
```
For more information, see [AWS Trusted Advisor](https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor.html) in the *AWS Support User Guide*.
+ For API details, see [DescribeTrustedAdvisorCheckSummaries](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-trusted-advisor-check-summaries.html) in *AWS CLI Command Reference*.
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**Example 1: Returns the latest summary for the specified Trusted Advisor check.**
```
Get-ASATrustedAdvisorCheckSummary -CheckId "checkid1"
```
**Example 2: Returns the latest summaries for the specified Trusted Advisor checks.**
```
Get-ASATrustedAdvisorCheckSummary -CheckId @("checkid1", "checkid2")
```
+ For API details, see [DescribeTrustedAdvisorCheckSummaries](https://docs.aws.amazon.com/powershell/v4/reference) in *AWS Tools for PowerShell Cmdlet Reference (V4)*.
**Tools for PowerShell V5**
**Example 1: Returns the latest summary for the specified Trusted Advisor check.**
```
Get-ASATrustedAdvisorCheckSummary -CheckId "checkid1"
```
**Example 2: Returns the latest summaries for the specified Trusted Advisor checks.**
```
Get-ASATrustedAdvisorCheckSummary -CheckId @("checkid1", "checkid2")
```
+ For API details, see [DescribeTrustedAdvisorCheckSummaries](https://docs.aws.amazon.com/powershell/v5/reference) in *AWS Tools for PowerShell Cmdlet Reference (V5)*.
------
# Use `DescribeTrustedAdvisorChecks` with a CLI
The following code examples show how to use `DescribeTrustedAdvisorChecks`.
------
#### [ CLI ]
**AWS CLI**
**To list the available AWS Trusted Advisor checks**
The following `describe-trusted-advisor-checks` example lists the available Trusted Advisor checks in your AWS account. This information includes the check name, ID, description, category, and metadata. Note that the output is shortened for readability.
```
aws support describe-trusted-advisor-checks \
--language "en"
```
Output:
```
{
"checks": [
{
"id": "zXCkfM1nI3",
"name": "IAM Use",
"description": "Checks for your use of AWS Identity and Access Management (IAM). You can use IAM to create users, groups, and roles in AWS, and you can use permissions to control access to AWS resources. \n
\n
\nAlert Criteria
\nYellow: No IAM users have been created for this account.\n
\n
\nRecommended Action
\nCreate one or more IAM users and groups in your account. You can then create additional users whose permissions are limited to perform specific tasks in your AWS environment. For more information, see Getting Started. \n
\nAdditional Resources
\nWhat Is IAM?",
"category": "security",
"metadata": []
}
]
}
```
For more information, see [AWS Trusted Advisor](https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor.html) in the *AWS Support User Guide*.
+ For API details, see [DescribeTrustedAdvisorChecks](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-trusted-advisor-checks.html) in *AWS CLI Command Reference*.
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**Example 1: Returns the collection of Trusted Advisor checks. You must specify the Language parameter which can accept either "en" for English output or "ja" for Japanese output.**
```
Get-ASATrustedAdvisorCheck -Language "en"
```
+ For API details, see [DescribeTrustedAdvisorChecks](https://docs.aws.amazon.com/powershell/v4/reference) in *AWS Tools for PowerShell Cmdlet Reference (V4)*.
**Tools for PowerShell V5**
**Example 1: Returns the collection of Trusted Advisor checks. You must specify the Language parameter which can accept either "en" for English output or "ja" for Japanese output.**
```
Get-ASATrustedAdvisorCheck -Language "en"
```
+ For API details, see [DescribeTrustedAdvisorChecks](https://docs.aws.amazon.com/powershell/v5/reference) in *AWS Tools for PowerShell Cmdlet Reference (V5)*.
------
# Use `RefreshTrustedAdvisorCheck` with a CLI
The following code examples show how to use `RefreshTrustedAdvisorCheck`.
------
#### [ CLI ]
**AWS CLI**
**To refresh an AWS Trusted Advisor check**
The following `refresh-trusted-advisor-check` example refreshes the Amazon S3 Bucket Permissions Trusted Advisor check in your AWS account.
```
aws support refresh-trusted-advisor-check \
--check-id "Pfx0RwqBli"
```
Output:
```
{
"status": {
"checkId": "Pfx0RwqBli",
"status": "enqueued",
"millisUntilNextRefreshable": 3599992
}
}
```
For more information, see [AWS Trusted Advisor](https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor.html) in the *AWS Support User Guide*.
+ For API details, see [RefreshTrustedAdvisorCheck](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/refresh-trusted-advisor-check.html) in *AWS CLI Command Reference*.
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**Example 1: Requests a refresh for the specified Trusted Advisor check.**
```
Request-ASATrustedAdvisorCheckRefresh -CheckId "checkid1"
```
+ For API details, see [RefreshTrustedAdvisorCheck](https://docs.aws.amazon.com/powershell/v4/reference) in *AWS Tools for PowerShell Cmdlet Reference (V4)*.
**Tools for PowerShell V5**
**Example 1: Requests a refresh for the specified Trusted Advisor check.**
```
Request-ASATrustedAdvisorCheckRefresh -CheckId "checkid1"
```
+ For API details, see [RefreshTrustedAdvisorCheck](https://docs.aws.amazon.com/powershell/v5/reference) in *AWS Tools for PowerShell Cmdlet Reference (V5)*.
------
# Use `ResolveCase` with an AWS SDK or CLI
The following code examples show how to use `ResolveCase`.
Action examples are code excerpts from larger programs and must be run in context. You can see this action in context in the following code examples:
+ [Learn the basics](support_example_support_Scenario_GetStartedSupportCases_section.md)
+ [Getting started with Support](support_example_support_GettingStarted_062_section.md)
------
#### [ .NET ]
**SDK for .NET**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples).
```
///
/// Resolve a support case by caseId.
///
/// Id for the support case.
/// The final status of the case after resolving.
public async Task ResolveCase(string caseId)
{
var response = await _amazonSupport.ResolveCaseAsync(
new ResolveCaseRequest()
{
CaseId = caseId
});
return response.FinalCaseStatus;
}
```
+ For API details, see [ResolveCase](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/ResolveCase) in *AWS SDK for .NET API Reference*.
------
#### [ CLI ]
**AWS CLI**
**To resolve a support case**
The following `resolve-case` example resolves a support case in your AWS account.
```
aws support resolve-case \
--case-id "case-12345678910-2013-c4c1d2bf33c5cf47"
```
Output:
```
{
"finalCaseStatus": "resolved",
"initialCaseStatus": "work-in-progress"
}
```
For more information, see [Case management](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) in the *AWS Support User Guide*.
+ For API details, see [ResolveCase](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/resolve-case.html) in *AWS CLI Command Reference*.
------
#### [ Java ]
**SDK for Java 2.x**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples).
```
public static void resolveSupportCase(SupportClient supportClient, String caseId) {
try {
ResolveCaseRequest caseRequest = ResolveCaseRequest.builder()
.caseId(caseId)
.build();
ResolveCaseResponse response = supportClient.resolveCase(caseRequest);
System.out.println("The status of case " + caseId + " is " + response.finalCaseStatus());
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
```
+ For API details, see [ResolveCase](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/ResolveCase) in *AWS SDK for Java 2.x API Reference*.
------
#### [ JavaScript ]
**SDK for JavaScript (v3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples).
```
import { ResolveCaseCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
const main = async () => {
try {
const response = await client.send(
new ResolveCaseCommand({
caseId: "CASE_ID",
}),
);
console.log(response.finalCaseStatus);
return response;
} catch (err) {
console.error(err);
}
};
```
+ For API details, see [ResolveCase](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/ResolveCaseCommand) in *AWS SDK for JavaScript API Reference*.
------
#### [ Kotlin ]
**SDK for Kotlin**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples).
```
suspend fun resolveSupportCase(caseIdVal: String) {
val caseRequest =
ResolveCaseRequest {
caseId = caseIdVal
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.resolveCase(caseRequest)
println("The status of case $caseIdVal is ${response.finalCaseStatus}")
}
}
```
+ For API details, see [ResolveCase](https://sdk.amazonaws.com/kotlin/api/latest/index.html) in *AWS SDK for Kotlin API reference*.
------
#### [ PowerShell ]
**Tools for PowerShell V4**
**Example 1: Returns the initial state of the specified case and the current state after the call to resolve it is completed.**
```
Resolve-ASACase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47"
```
+ For API details, see [ResolveCase](https://docs.aws.amazon.com/powershell/v4/reference) in *AWS Tools for PowerShell Cmdlet Reference (V4)*.
**Tools for PowerShell V5**
**Example 1: Returns the initial state of the specified case and the current state after the call to resolve it is completed.**
```
Resolve-ASACase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47"
```
+ For API details, see [ResolveCase](https://docs.aws.amazon.com/powershell/v5/reference) in *AWS Tools for PowerShell Cmdlet Reference (V5)*.
------
#### [ Python ]
**SDK for Python (Boto3)**
There's more on GitHub. Find the complete example and learn how to set up and run in the [AWS Code Examples Repository](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples).
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def resolve_case(self, case_id):
"""
Resolve a support case by its caseId.
:param case_id: The ID of the case to resolve.
:return: The final status of the case.
"""
try:
response = self.support_client.resolve_case(caseId=case_id)
final_status = response["finalCaseStatus"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't resolve case. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return final_status
```
+ For API details, see [ResolveCase](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/ResolveCase) in *AWS SDK for Python (Boto3) API Reference*.
------