Custom classification

Use custom classification to organize your documents into categories (classes) that you define. Custom classification is a two-step process. First, you train a custom classification model (also called a classifier) to recognize the classes that are of interest to you. Then you use your model to classify any number of document sets.

For example, you can categorize the content of support requests so that you can route the request to the proper support team. Or you can categorize emails received from customers to provide guidance based on the type of customer request. You can combine Amazon Comprehend with Amazon Transcribe to convert speech to text and then classify the requests coming from support phone calls.

You can run custom classification on a single document synchronously (in real time) or start an asynchronous job to classify a set of documents. You can have multiple custom classifiers in your account, each trained using different data. Custom classification supports a variety of input document types, such as plain text, PDF, Word, and images.

When you submit a classification job, you choose the classifier model to use, based on the type of documents that you need to analyze. For example, to analyze plain-text documents, you achieve the most accurate results by using a model that you trained with plain-text documents. To analyze semi-structured documents (such as PDF, Word, images, Amazon Textract output, or scanned files) , you achieve the most accurate results by using a model that you trained with native documents.