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August 2026 Updates
Amazon Connect Decisions introduces order rescheduling for Supply Intelligence
You can now auto-update order quantities without changing dates. When a date change is needed, the system zeros out the existing order and creates a new planned order, reducing manual coordination between planners and procurement.
Amazon Connect Decisions now delivers faster, natural language responses
All natural language interactions are now fully streamed, delivering first responses in under 3 seconds. The agent surfaces its thinking in real time so you can follow along and redirect if needed.
Amazon Connect Decisions adds guided setup through conversation
You can now configure metrics, rules, and thresholds through a guided conversation with your Teammate. The Teammate analyzes your data, recommends optimal thresholds and previews what would trigger.
Amazon Connect Decisions adds support for customer managed keys
You can now use your own AWS KMS customer managed keys to encrypt data in Amazon Connect Decisions. If you have data sovereignty or compliance requirements, this gives you full control over key lifecycle, rotation, and access policies. To learn more, see Customer managed keys.
Amazon Connect Decisions now supports custom permission roles
Amazon Connect Decisions now enables administrators to create custom permission roles with granular control over what each user can access. Previously, access control was limited to three fixed roles (Admin, Manager, Planner). With custom roles, you can define permission sets that match your organizational structure by selecting Create, Read, Update, and Delete operations across a visual permission matrix covering Insights, Plans, and Management. You can create up to 100 custom roles per instance, and permission changes take effect on the user's next action with no refresh or re-login required. Default roles remain available and cannot be modified. For more information, see Overview of roles and permissions.
