Managing Insights

Once Amazon Connect Decisions generates insights based on your configured rules, your day-to-day work centers on reviewing, prioritizing, and acting on them. The pages in this section walk you through that process — from finding the right insights to taking action and closing the loop.

What Managing Insights Covers

Working with insights follows a natural progression: you start by locating the insights most relevant to your role, dig into the details of a specific issue, act on the recommendations the system provides, and share feedback to help the system improve over time. Each page in this section covers one part of that workflow.

In This Section

Filtering and Sorting Insights The Insights page can surface hundreds of issues across your supply chain at any given time. This page explains how to narrow that list using filters, search, and sorting — so you can focus on what matters most to your role and responsibilities.

Understanding Insight Details Once you've identified an insight to investigate, this page explains what you'll find on the Insight Details page — including the root cause analysis, key metrics, supporting data, related insights, and the activity log. Use this page to understand the full context of an issue before deciding how to respond.

Acting on Recommendations Amazon Connect Decisions generates AI-powered recommendations alongside each insight. This page covers how to evaluate those recommendations and execute the suggested actions

Providing Feedback on Insights Your feedback helps the system improve over time. This page explains how to share input on insight quality and recommendation accuracy directly from the Insights Details page.