MediaConcurrency
Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.
Contents
- Channel
-
The channels that agents can handle in the Contact Control Panel (CCP).
Type: String
Valid Values:
VOICE | CHAT | TASKRequired: Yes
- Concurrency
-
The number of contacts an agent can have on a channel simultaneously.
Valid Range for
VOICE: Minimum value of 1. Maximum value of 1.Valid Range for
CHAT: Minimum value of 1. Maximum value of 10.Valid Range for
TASK: Minimum value of 1. Maximum value of 10.Type: Integer
Valid Range: Minimum value of 1. Maximum value of 10.
Required: Yes
- CrossChannelBehavior
-
Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.
Type: CrossChannelBehavior object
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
