NumericQuestionPropertyValueAutomation
Information about the property value used in automation of a numeric questions. Label values are associated with minimum and maximum values for the numeric question.
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Sentiment scores have a minimum value of -5 and maximum value of 5.
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Duration labels, such as
NON_TALK_TIME,CONTACT_DURATION,AGENT_INTERACTION_DURATION,CUSTOMER_HOLD_TIMEhave a minimum value of 0 and maximum value of 63072000. -
Percentages have a minimum value of 0 and maximum value of 100.
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NUMBER_OF_INTERRUPTIONShas a minimum value of 0 and maximum value of 1000.
Contents
- Label
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The property label of the automation.
Type: String
Valid Values:
OVERALL_CUSTOMER_SENTIMENT_SCORE | OVERALL_AGENT_SENTIMENT_SCORE | NON_TALK_TIME | NON_TALK_TIME_PERCENTAGE | NUMBER_OF_INTERRUPTIONS | CONTACT_DURATION | AGENT_INTERACTION_DURATION | CUSTOMER_HOLD_TIMERequired: Yes
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
