RealTimeContactAnalysisSegmentExtractedInformation

Segment containing information extracted from the conversation. Each segment represents the results for a single extraction definition.

ExtractionDefinitionId

The identifier of the extraction definition that produced this result.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: Yes

ExtractionDefinitionName

The name of the extraction definition that produced this result.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 200.

Required: Yes

ExtractedValues

The list of values extracted from the conversation for this extraction definition. This field is empty when a FailureCode is present.

Required: No

ExtractionDefinitionDisplayLabel

The display label of the extraction definition that produced this result.

Type: String

Length Constraints: Maximum length of 25.

Required: No

FailureCode

If the information failed to be extracted, one of the following failure codes occurs:

QUOTA_EXCEEDED: The number of concurrent analytics jobs reached your service quota.
INSUFFICIENT_CONVERSATION_CONTENT: Information extraction requires a conversation with at least one turn from each participant.
FAILED_SAFETY_GUIDELINES: The extracted information cannot be provided because it failed to meet system safety guidelines.
INTERNAL_ERROR: Internal system error.
MAX_PACKAGE_FEATURE_ONLY: Information extraction is only available in Amazon Connect Customer instances.

Type: String

Valid Values: QUOTA_EXCEEDED | INSUFFICIENT_CONVERSATION_CONTENT | FAILED_SAFETY_GUIDELINES | INTERNAL_ERROR | MAX_PACKAGE_FEATURE_ONLY

Required: No

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