RoutingCriteria
Latest routing criteria on the contact.
Contents
- ActivationTimestamp
-
The timestamp indicating when the routing criteria is set to active. A routing criteria is activated when contact is transferred to a queue. ActivationTimestamp will be set on routing criteria for contacts in agent queue even though Routing criteria is never activated for contacts in agent queue.
Type: Timestamp
Required: No
- Index
-
Information about the index of the routing criteria.
Type: Integer
Required: No
- Steps
-
List of routing steps. When Amazon Connect does not find an available agent meeting the requirements in a step for a given step duration, the routing criteria will move on to the next step sequentially until a join is completed with an agent. When all steps are exhausted, the contact will be offered to any agent in the queue.
Type: Array of Step objects
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
