# UserData
<a name="API_UserData"></a>

Data for a user.

## Contents
<a name="API_UserData_Contents"></a>

 ** ActiveSlotsByChannel **   <a name="connect-Type-UserData-ActiveSlotsByChannel"></a>
 A map of active slots by channel. The key is a channel name. The value is an integer: the number of active slots.   
Type: String to integer map  
Valid Keys: `VOICE | CHAT | TASK | EMAIL`   
Valid Range: Minimum value of 0.  
Required: No

 ** AvailableSlotsByChannel **   <a name="connect-Type-UserData-AvailableSlotsByChannel"></a>
A map of available slots by channel. The key is a channel name. The value is an integer: the available number of slots.   
Type: String to integer map  
Valid Keys: `VOICE | CHAT | TASK | EMAIL`   
Valid Range: Minimum value of 0.  
Required: No

 ** Contacts **   <a name="connect-Type-UserData-Contacts"></a>
A list of contact reference information.  
Type: Array of [AgentContactReference](API_AgentContactReference.md) objects  
Required: No

 ** HierarchyPath **   <a name="connect-Type-UserData-HierarchyPath"></a>
Contains information about the levels of a hierarchy group assigned to a user.  
Type: [HierarchyPathReference](API_HierarchyPathReference.md) object  
Required: No

 ** MaxSlotsByChannel **   <a name="connect-Type-UserData-MaxSlotsByChannel"></a>
A map of maximum slots by channel. The key is a channel name. The value is an integer: the maximum number of slots. This is calculated from [MediaConcurrency](https://docs.aws.amazon.com/connect/latest/APIReference/API_MediaConcurrency.html) of the `RoutingProfile` assigned to the agent.   
Type: String to integer map  
Valid Keys: `VOICE | CHAT | TASK | EMAIL`   
Valid Range: Minimum value of 0.  
Required: No

 ** NextStatus **   <a name="connect-Type-UserData-NextStatus"></a>
The Next status of the agent.  
Type: String  
Length Constraints: Minimum length of 1. Maximum length of 127.  
Required: No

 ** RoutingProfile **   <a name="connect-Type-UserData-RoutingProfile"></a>
Information about the routing profile that is assigned to the user.  
Type: [RoutingProfileReference](API_RoutingProfileReference.md) object  
Required: No

 ** Status **   <a name="connect-Type-UserData-Status"></a>
The status of the agent that they manually set in their Contact Control Panel (CCP), or that the supervisor manually changes in the real-time metrics report.  
Type: [AgentStatusReference](API_AgentStatusReference.md) object  
Required: No

 ** User **   <a name="connect-Type-UserData-User"></a>
Information about the user for the data that is returned. It contains the `resourceId` and ARN of the user.   
Type: [UserReference](API_UserReference.md) object  
Required: No

## See Also
<a name="API_UserData_SeeAlso"></a>

For more information about using this API in one of the language-specific AWS SDKs, see the following:
+  [AWS SDK for C\$1\$1](https://docs.aws.amazon.com/goto/SdkForCpp/connect-2017-08-08/UserData) 
+  [AWS SDK for Java V2](https://docs.aws.amazon.com/goto/SdkForJavaV2/connect-2017-08-08/UserData) 
+  [AWS SDK for Ruby V3](https://docs.aws.amazon.com/goto/SdkForRubyV3/connect-2017-08-08/UserData)