Request Syntax URI Request Parameters Request Body Response Syntax Response Elements Errors Examples See Also

CreateCaseRule

Creates a new case rule. In the Amazon Connect admin website, case rules are known as case field conditions. For more information about case field conditions, see Add case field conditions to a case template.

Request Syntax


POST /domains/domainId/case-rules HTTP/1.1
Content-type: application/json

{
   "description": "string",
   "name": "string",
   "rule": { ... }
}

URI Request Parameters

The request uses the following URI parameters.

domainId

Unique identifier of a Cases domain.

Length Constraints: Minimum length of 1. Maximum length of 500.

Required: Yes

Request Body

The request accepts the following data in JSON format.

description

The description of a case rule.

Type: String

Length Constraints: Minimum length of 0. Maximum length of 255.

Required: No

name

Name of the case rule.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 100.

Pattern: .*[\S]

Required: Yes

rule

Represents what rule type should take place, under what conditions.

Type: CaseRuleDetails object

Note: This object is a Union. Only one member of this object can be specified or returned.

Required: Yes

Response Syntax


HTTP/1.1 200
Content-type: application/json

{
   "caseRuleArn": "string",
   "caseRuleId": "string"
}

Response Elements

If the action is successful, the service sends back an HTTP 200 response.

The following data is returned in JSON format by the service.

caseRuleArn

The Amazon Resource Name (ARN) of a case rule.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 500.

caseRuleId

Unique identifier of a case rule.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 500.

Errors

For information about the errors that are common to all actions, see Common Errors.

AccessDeniedException

You do not have sufficient access to perform this action.

HTTP Status Code: 403

ConflictException

The requested operation would cause a conflict with the current state of a service resource associated with the request. Resolve the conflict before retrying this request. See the accompanying error message for details.

HTTP Status Code: 409

InternalServerException

We couldn't process your request because of an issue with the server. Try again later.

retryAfterSeconds: Advice to clients on when the call can be safely retried.

HTTP Status Code: 500

ResourceNotFoundException

We couldn't find the requested resource. Check that your resources exists and were created in the same AWS Region as your request, and try your request again.

resourceId: Unique identifier of the resource affected.
resourceType: Type of the resource affected.

HTTP Status Code: 404

ServiceQuotaExceededException

The service quota has been exceeded. For a list of service quotas, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.

HTTP Status Code: 402

ThrottlingException

The rate has been exceeded for this API. Please try again after a few minutes.

HTTP Status Code: 429

ValidationException

The request isn't valid. Check the syntax and try again.

HTTP Status Code: 400

Examples

Example

This example illustrates one usage of CreateCaseRule.


CreateCaseRule
POST /domains/domainId/case-rules HTTP/1.1
Content-type: application/json
{
	"name": "RequiredIfStatusOpen",
	"description": "Makes field required if status is set to Open",
	"rule": {
		"required": {
			"conditions": [
				{
					"equalTo": {
						"operandOne": {
							"fieldId": "status"
						},
						"operandTwo": {
							"doubleValue": "Open"
						},
						"result": true
					}
				}
			],
			"defaultValue": false
		}
	}
}