CheckVoiceId
Checks the enrollment status, voice authentication or fraud detection results of the voice analysis returned by Voice ID.
Parameter object
{ "CheckVoiceIdOption": "enrollmentStatus" }
{ "CheckVoiceIdOption": "voiceAuthentication" }
{ "CheckVoiceIdOption": "fraudDetection" }
Execution results and conditions
The checkVoiceId action returns results of the voice analysis and the status returned by Voice ID. The following is returned when CheckVoiceIdOption input is set as:
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enrollmentStatus:
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Enrolled: The caller is enrolled in voice authentication.
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Not enrolled: The caller has not yet been enrolled in voice authentication. When this status is returned, for example, you may want to directly route the call to an agent for enrollment.
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Opted out: The caller has opted out of voice authentication.
You are not charged for checking enrollment status.
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voiceAuthentication:
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Authenticated: The caller's identity has been verified. That is, the authentication score is greater than or equal to the threshold (default threshold of 90 or your custom threshold).
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Not authenticated: The authentication score is lower than threshold that you configured.
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Inconclusive: Unable to analyze a caller's speech for authentication. This is usually because Voice ID did not get the required 10 seconds to provide a result for authentication.
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Not enrolled: The caller has not yet been enrolled in voice authentication. When this status is returned, for example, you may want to directly route the call to an agent for enrollment.
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Opted out: The caller has opted out of voice authentication.
You are not charged if the result is Inconclusive, Not enrolled or Opted out.
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fraudDetection:
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High risk: The risk score meets or exceeds the set threshold.
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Low risk: The risk score did not meet the set threshold.
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Inconclusive: Unable to analyze a caller's voice for detection of fraudsters in a watchlist.
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Errors
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NoMatchingError if no condition matches.
Restrictions
Only supported for voice channel. If used with the chat or task channels, the action takes the Error branch.
Corresponding block in the UI
