# Default customer hold: hold music
<a name="default-customer-hold"></a>

This flow starts when the customer is put on hold. It plays the audio that the customer hears while on hold. 

For instructions about how to override and change a default flow, see [Change a default flow in your Connect Customer contact center](change-default-contact-flow.md).

**Tip**  
Wondering if a default flow has been changed? Use [flow version control](flow-version-control.md) to view the original version of the flow.