# Enable auto-accept for agents
<a name="enable-auto-accept"></a>

When auto-accept is enabled for an available agent, the agent will be automatically connected to contacts from that channel, and won’t need to manually click accept or reject.

Auto-accept can be enabled for calls, callbacks, chats, tasks, and emails. Auto-accept for customer-first callbacks, inbound calls, and Outbound Campaigns calls are covered under the Voice auto-accept settings. Auto-accept for agent-first callbacks are covered under the Agent-first callback setting.

## How long until the contact is connected to the agent?
<a name="how-long-auto-accept"></a>

Less than one second. When a contact arrives to an available agent who has auto-accept enabled for that channel, the Contact Control Panel (CCP) may briefly show the options **Accept** or **Reject**. This is expected behavior. After less than a second, the contact is automatically accepted and these options disappear. Additionally, if the contact is a chat, task, or email, an audio notification will be played to notify the agent that the contact has been auto-accepted. For voice calls, the auto-accept audio notification does not play, only the [agent whisper](https://docs.aws.amazon.com/connect/latest/adminguide/set-whisper-flow.html).

## Enable auto-accept for existing agents
<a name="enable-auto-accept-existing"></a>

You can enable auto-accept using the Edit or Bulk Edit features in Amazon Connect. Please note that you cannot configure per-channel auto-accept on user creation when creating users via importing a .csv template; instead, first create the users then use Bulk Edit to modify their per-channel auto-accept settings.

To Edit or Bulk Edit:

1. Log in to the Amazon Connect admin website at https://*instance name*.my.connect.aws/. Use an Admin account, or an account with **Users and Permissions** - **Users** - **Create** or **Edit** permission in it's security profile.

1. On the left navigation menu, choose **Users**, **User management**.

1. In the list of users, select an agent, and then choose **Edit**.

1. On the **Edit users** page, find the **Contact handling** section under **Settings**, and enable auto-accept for the desired channel.

1. Choose **Save**.

**Note**  
**Firefox users**: If you are using the Firefox browser and using auto-accept for calls, you must keep the CCP or Agent Workspace browser tab in focus when you accept and connect to a voice contact. The CCP conforms to Firefox microphone usage guidance, and only has access to connect to the user's microphone when CCP tab is in focus. 

![\[Enable auto-accept for existing agents.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/agent-contact-handling-config.png)


## Bulk upload new users
<a name="bulk-upload-users"></a>

You cannot configure per-channel auto-accept on user creation when creating users via importing a .csv template; instead, first create the users then use Bulk Edit to modify their per-channel auto-accept settings.

You can't use the CSV template to edit information for existing users.