# Sample queue customer flow in Amazon Connect
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**Note**  
This topic explains a sample flow that is included with Amazon Connect. For information about locating the sample flows in your instance, see [Sample flows in Amazon Connect](contact-flow-samples.md). 

Type: Flow (inbound)

This flow performs checks before placing customer into a queue. Here's how it works:

1. The **Set working queue** block determines which queue to transfer the customer to.

1. The **Check hours of operation** block perform checks to avoid the customer being queued during non-working hours.

1. The customer is transferred to the queue if it is within business hours, and the queue can handle this call. Otherwise, the customer is played a message "We are not able to take your call right now. Goodbye." And then the customer is disconnected.