Personalizing Amazon Q Business chat responses

Amazon Q Business uses user location and job-related information from your IAM Identity Center instance to generate personalized responses that are more relevant to your end user. For example, when your end user asks "What are the company holidays for this year?", Amazon Q Business will list region-specific holidays based on their location (country).

For response personalization to work, you must add Address information and Job related information for users in the IAM Identity Center instance you connect to your Amazon Q Business application. For steps on how to do this, see Add users in the IAM Identity Center User Guide.

Any user personalization data in your IAM Identity Center instance will be connected to your Amazon Q Business application environment and responses personalized by default. You can choose to deactivate response personalization at any time using the Admin controls and guardrails feature in Amazon Q Business.