Weitere AWS SDK-Beispiele sind im GitHub Repo [AWS Doc SDK Examples](https://github.com/awsdocs/aws-doc-sdk-examples) verfügbar.
Die vorliegende Übersetzung wurde maschinell erstellt. Im Falle eines Konflikts oder eines Widerspruchs zwischen dieser übersetzten Fassung und der englischen Fassung (einschließlich infolge von Verzögerungen bei der Übersetzung) ist die englische Fassung maßgeblich.
# Codebeispiele für die Verwendung Support AWS SDKs
Die folgenden Codebeispiele zeigen Ihnen, wie Sie es AWS Support mit einem AWS Software Development Kit (SDK) verwenden.
Bei *Grundlagen* handelt es sich um Codebeispiele, die Ihnen zeigen, wie Sie die wesentlichen Vorgänge innerhalb eines Services ausführen.
*Aktionen* sind Codeauszüge aus größeren Programmen und müssen im Kontext ausgeführt werden. Während Aktionen Ihnen zeigen, wie Sie einzelne Service-Funktionen aufrufen, können Sie Aktionen im Kontext der zugehörigen Szenarien anzeigen.
**Weitere -Quellen**
+ **[Support Benutzerhandbuch](https://docs.aws.amazon.com/awssupport/latest/user/getting-started.html)** — Weitere Informationen zu Support.
+ **[Support API-Referenz](https://docs.aws.amazon.com/awssupport/latest/APIReference/welcome.html)** — Details zu allen verfügbaren Support Aktionen.
+ **[AWS Developer Center](https://aws.amazon.com/developer/code-examples/?awsf.sdk-code-examples-product=product%23)** — Codebeispiele, die Sie nach Kategorie oder Volltextsuche filtern können.
+ **[AWS SDK-Beispiele](https://github.com/awsdocs/aws-doc-sdk-examples)** — GitHub Repo mit vollständigem Code in bevorzugten Sprachen. Enthält Anleitungen zum Einrichten und Ausführen des Codes.
**Contents**
+ [Grundlagen](support_code_examples_basics.md)
+ [Hallo Support](support_example_support_Hello_section.md)
+ [Kennenlernen der Grundlagen](support_example_support_Scenario_GetStartedSupportCases_section.md)
+ [Aktionen](support_code_examples_actions.md)
+ [`AddAttachmentsToSet`](support_example_support_AddAttachmentsToSet_section.md)
+ [`AddCommunicationToCase`](support_example_support_AddCommunicationToCase_section.md)
+ [`CreateCase`](support_example_support_CreateCase_section.md)
+ [`DescribeAttachment`](support_example_support_DescribeAttachment_section.md)
+ [`DescribeCases`](support_example_support_DescribeCases_section.md)
+ [`DescribeCommunications`](support_example_support_DescribeCommunications_section.md)
+ [`DescribeServices`](support_example_support_DescribeServices_section.md)
+ [`DescribeSeverityLevels`](support_example_support_DescribeSeverityLevels_section.md)
+ [`DescribeTrustedAdvisorCheckRefreshStatuses`](support_example_support_DescribeTrustedAdvisorCheckRefreshStatuses_section.md)
+ [`DescribeTrustedAdvisorCheckResult`](support_example_support_DescribeTrustedAdvisorCheckResult_section.md)
+ [`DescribeTrustedAdvisorCheckSummaries`](support_example_support_DescribeTrustedAdvisorCheckSummaries_section.md)
+ [`DescribeTrustedAdvisorChecks`](support_example_support_DescribeTrustedAdvisorChecks_section.md)
+ [`RefreshTrustedAdvisorCheck`](support_example_support_RefreshTrustedAdvisorCheck_section.md)
+ [`ResolveCase`](support_example_support_ResolveCase_section.md)
# Grundlegende Beispiele für die Verwendung Support AWS SDKs
Die folgenden Codebeispiele zeigen, wie die Grundlagen von AWS Support with verwendet AWS SDKs werden.
**Contents**
+ [Hallo Support](support_example_support_Hello_section.md)
+ [Kennenlernen der Grundlagen](support_example_support_Scenario_GetStartedSupportCases_section.md)
+ [Aktionen](support_code_examples_actions.md)
+ [`AddAttachmentsToSet`](support_example_support_AddAttachmentsToSet_section.md)
+ [`AddCommunicationToCase`](support_example_support_AddCommunicationToCase_section.md)
+ [`CreateCase`](support_example_support_CreateCase_section.md)
+ [`DescribeAttachment`](support_example_support_DescribeAttachment_section.md)
+ [`DescribeCases`](support_example_support_DescribeCases_section.md)
+ [`DescribeCommunications`](support_example_support_DescribeCommunications_section.md)
+ [`DescribeServices`](support_example_support_DescribeServices_section.md)
+ [`DescribeSeverityLevels`](support_example_support_DescribeSeverityLevels_section.md)
+ [`DescribeTrustedAdvisorCheckRefreshStatuses`](support_example_support_DescribeTrustedAdvisorCheckRefreshStatuses_section.md)
+ [`DescribeTrustedAdvisorCheckResult`](support_example_support_DescribeTrustedAdvisorCheckResult_section.md)
+ [`DescribeTrustedAdvisorCheckSummaries`](support_example_support_DescribeTrustedAdvisorCheckSummaries_section.md)
+ [`DescribeTrustedAdvisorChecks`](support_example_support_DescribeTrustedAdvisorChecks_section.md)
+ [`RefreshTrustedAdvisorCheck`](support_example_support_RefreshTrustedAdvisorCheck_section.md)
+ [`ResolveCase`](support_example_support_ResolveCase_section.md)
# Hallo Support
Die folgenden Codebeispiele zeigen, wie Sie mit der Verwendung von Support beginnen.
------
#### [ .NET ]
**SDK für .NET**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples) einrichten und ausführen.
```
using Amazon.AWSSupport;
using Microsoft.Extensions.DependencyInjection;
using Microsoft.Extensions.Hosting;
public static class HelloSupport
{
static async Task Main(string[] args)
{
// Use the AWS .NET Core Setup package to set up dependency injection for the AWS Support service.
// Use your AWS profile name, or leave it blank to use the default profile.
// You must have one of the following AWS Support plans: Business, Enterprise On-Ramp, or Enterprise. Otherwise, an exception will be thrown.
using var host = Host.CreateDefaultBuilder(args)
.ConfigureServices((_, services) =>
services.AddAWSService()
).Build();
// Now the client is available for injection.
var supportClient = host.Services.GetRequiredService();
// You can use await and any of the async methods to get a response.
var response = await supportClient.DescribeServicesAsync();
Console.WriteLine($"\tHello AWS Support! There are {response.Services.Count} services available.");
}
}
```
+ Einzelheiten zur API finden Sie [DescribeServices](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeServices)in der *AWS SDK für .NET API-Referenz*.
------
#### [ Java ]
**SDK für Java 2.x**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples) einrichten und ausführen.
```
import software.amazon.awssdk.regions.Region;
import software.amazon.awssdk.services.support.SupportClient;
import software.amazon.awssdk.services.support.model.Category;
import software.amazon.awssdk.services.support.model.DescribeServicesRequest;
import software.amazon.awssdk.services.support.model.DescribeServicesResponse;
import software.amazon.awssdk.services.support.model.Service;
import software.amazon.awssdk.services.support.model.SupportException;
import java.util.ArrayList;
import java.util.List;
/**
* Before running this Java (v2) code example, set up your development
* environment, including your credentials.
*
* For more information, see the following documentation topic:
*
* https://docs.aws.amazon.com/sdk-for-java/latest/developer-guide/get-started.html
*
* In addition, you must have the AWS Business Support Plan to use the AWS
* Support Java API. For more information, see:
*
* https://aws.amazon.com/premiumsupport/plans/
*
* This Java example performs the following task:
*
* 1. Gets and displays available services.
*
*
* NOTE: To see multiple operations, see SupportScenario.
*/
public class HelloSupport {
public static void main(String[] args) {
Region region = Region.US_WEST_2;
SupportClient supportClient = SupportClient.builder()
.region(region)
.build();
System.out.println("***** Step 1. Get and display available services.");
displayServices(supportClient);
}
// Return a List that contains a Service name and Category name.
public static void displayServices(SupportClient supportClient) {
try {
DescribeServicesRequest servicesRequest = DescribeServicesRequest.builder()
.language("en")
.build();
DescribeServicesResponse response = supportClient.describeServices(servicesRequest);
List services = response.services();
System.out.println("Get the first 10 services");
int index = 1;
for (Service service : services) {
if (index == 11)
break;
System.out.println("The Service name is: " + service.name());
// Display the Categories for this service.
List categories = service.categories();
for (Category cat : categories) {
System.out.println("The category name is: " + cat.name());
}
index++;
}
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
}
```
+ Einzelheiten zur API finden Sie [DescribeServices](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeServices)in der *AWS SDK for Java 2.x API-Referenz*.
------
#### [ JavaScript ]
**SDK für JavaScript (v3)**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples) einrichten und ausführen.
Rufen Sie „main()“ auf, um das Beispiel auszuführen.
```
import {
DescribeServicesCommand,
SupportClient,
} from "@aws-sdk/client-support";
// Change the value of 'region' to your preferred AWS Region.
const client = new SupportClient({ region: "us-east-1" });
const getServiceCount = async () => {
try {
const { services } = await client.send(new DescribeServicesCommand({}));
return services.length;
} catch (err) {
if (err.name === "SubscriptionRequiredException") {
throw new Error(
"You must be subscribed to the AWS Support plan to use this feature.",
);
}
throw err;
}
};
export const main = async () => {
try {
const count = await getServiceCount();
console.log(`Hello, AWS Support! There are ${count} services available.`);
} catch (err) {
console.error("Failed to get service count: ", err.message);
}
};
```
+ Einzelheiten zur API finden Sie [DescribeServices](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeServicesCommand)in der *AWS SDK für JavaScript API-Referenz*.
------
#### [ Kotlin ]
**SDK für Kotlin**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples) einrichten und ausführen.
```
/**
Before running this Kotlin code example, set up your development environment,
including your credentials.
For more information, see the following documentation topic:
https://docs.aws.amazon.com/sdk-for-kotlin/latest/developer-guide/setup.html
In addition, you must have the AWS Business Support Plan to use the AWS Support Java API. For more information, see:
https://aws.amazon.com/premiumsupport/plans/
This Kotlin example performs the following task:
1. Gets and displays available services.
*/
suspend fun main() {
displaySomeServices()
}
// Return a List that contains a Service name and Category name.
suspend fun displaySomeServices() {
val servicesRequest =
DescribeServicesRequest {
language = "en"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeServices(servicesRequest)
println("Get the first 10 services")
var index = 1
response.services?.forEach { service ->
if (index == 11) {
return@forEach
}
println("The Service name is: " + service.name)
// Get the categories for this service.
service.categories?.forEach { cat ->
println("The category name is ${cat.name}")
index++
}
}
}
}
```
+ Einzelheiten zur API finden Sie [DescribeServices](https://sdk.amazonaws.com/kotlin/api/latest/index.html)in der *API-Referenz zum AWS SDK für Kotlin*.
------
#### [ Python ]
**SDK für Python (Boto3)**
Es gibt noch mehr dazu. GitHub Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples) einrichten und ausführen.
```
import logging
import boto3
from botocore.exceptions import ClientError
logger = logging.getLogger(__name__)
def hello_support(support_client):
"""
Use the AWS SDK for Python (Boto3) to create an AWS Support client and count
the available services in your account.
This example uses the default settings specified in your shared credentials
and config files.
:param support_client: A Boto3 Support Client object.
"""
try:
print("Hello, AWS Support! Let's count the available Support services:")
response = support_client.describe_services()
print(f"There are {len(response['services'])} services available.")
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't count services. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
if __name__ == "__main__":
hello_support(boto3.client("support"))
```
+ Einzelheiten zur API finden Sie [DescribeServices](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeServices)in *AWS SDK for Python (Boto3) API* Reference.
------
# Lernen Sie die Grundlagen von Support mit einem SDK kennen AWS
Die folgenden Code-Beispiele veranschaulichen Folgendes:
+ Rufen Sie verfügbare Services und Schweregrade für Fälle ab und zeigen Sie sie an.
+ Erstellen Sie einen Supportfall mit einem ausgewählten Service, einer ausgewählten Kategorie und einem ausgewählten Schweregrad.
+ Rufen Sie eine Liste der offenen Fälle für den aktuellen Tag ab und zeigen Sie sie an.
+ Fügen Sie dem neuen Fall einen Anhangssatz und eine Mitteilung hinzu.
+ Beschreiben Sie den neuen Anhang und die Mitteilung für den Fall.
+ Lösen Sie den Fall.
+ Rufen Sie eine Liste der gelösten Fälle für den aktuellen Tag ab und zeigen Sie sie an.
------
#### [ .NET ]
**SDK für .NET**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples) einrichten und ausführen.
Führen Sie ein interaktives Szenario an einem Prompt aus.
```
///
/// Hello AWS Support example.
///
public static class SupportCaseScenario
{
/*
Before running this .NET code example, set up your development environment, including your credentials.
To use the AWS Support API, you must have one of the following AWS Support plans: Business, Enterprise On-Ramp, or Enterprise.
This .NET example performs the following tasks:
1. Get and display services. Select a service from the list.
2. Select a category from the selected service.
3. Get and display severity levels and select a severity level from the list.
4. Create a support case using the selected service, category, and severity level.
5. Get and display a list of open support cases for the current day.
6. Create an attachment set with a sample text file to add to the case.
7. Add a communication with the attachment to the support case.
8. List the communications of the support case.
9. Describe the attachment set.
10. Resolve the support case.
11. Get a list of resolved cases for the current day.
*/
private static SupportWrapper _supportWrapper = null!;
static async Task Main(string[] args)
{
// Set up dependency injection for the AWS Support service.
// Use your AWS profile name, or leave it blank to use the default profile.
using var host = Host.CreateDefaultBuilder(args)
.ConfigureLogging(logging =>
logging.AddFilter("System", LogLevel.Debug)
.AddFilter("Microsoft", LogLevel.Information)
.AddFilter("Microsoft", LogLevel.Trace))
.ConfigureServices((_, services) =>
services.AddAWSService(new AWSOptions() { Profile = "default" })
.AddTransient()
)
.Build();
var logger = LoggerFactory.Create(builder =>
{
builder.AddConsole();
}).CreateLogger(typeof(SupportCaseScenario));
_supportWrapper = host.Services.GetRequiredService();
Console.WriteLine(new string('-', 80));
Console.WriteLine("Welcome to the AWS Support case example scenario.");
Console.WriteLine(new string('-', 80));
try
{
var apiSupported = await _supportWrapper.VerifySubscription();
if (!apiSupported)
{
logger.LogError("You must have a Business, Enterprise On-Ramp, or Enterprise Support " +
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these examples.");
return;
}
var service = await DisplayAndSelectServices();
var category = DisplayAndSelectCategories(service);
var severityLevel = await DisplayAndSelectSeverity();
var caseId = await CreateSupportCase(service, category, severityLevel);
await DescribeTodayOpenCases();
var attachmentSetId = await CreateAttachmentSet();
await AddCommunicationToCase(attachmentSetId, caseId);
var attachmentId = await ListCommunicationsForCase(caseId);
await DescribeCaseAttachment(attachmentId);
await ResolveCase(caseId);
await DescribeTodayResolvedCases();
Console.WriteLine(new string('-', 80));
Console.WriteLine("AWS Support case example scenario complete.");
Console.WriteLine(new string('-', 80));
}
catch (Exception ex)
{
logger.LogError(ex, "There was a problem executing the scenario.");
}
}
///
/// List some available services from AWS Support, and select a service for the example.
///
/// The selected service.
private static async Task DisplayAndSelectServices()
{
Console.WriteLine(new string('-', 80));
var services = await _supportWrapper.DescribeServices();
Console.WriteLine($"AWS Support client returned {services.Count} services.");
Console.WriteLine($"1. Displaying first 10 services:");
for (int i = 0; i < 10 && i < services.Count; i++)
{
Console.WriteLine($"\t{i + 1}. {services[i].Name}");
}
var choiceNumber = 0;
while (choiceNumber < 1 || choiceNumber > services.Count)
{
Console.WriteLine(
"Select an example support service by entering a number from the preceding list:");
var choice = Console.ReadLine();
Int32.TryParse(choice, out choiceNumber);
}
Console.WriteLine(new string('-', 80));
return services[choiceNumber - 1];
}
///
/// List the available categories for a service and select a category for the example.
///
/// Service to use for displaying categories.
/// The selected category.
private static Category DisplayAndSelectCategories(Service service)
{
Console.WriteLine(new string('-', 80));
Console.WriteLine($"2. Available support categories for Service \"{service.Name}\":");
for (int i = 0; i < service.Categories.Count; i++)
{
Console.WriteLine($"\t{i + 1}. {service.Categories[i].Name}");
}
var choiceNumber = 0;
while (choiceNumber < 1 || choiceNumber > service.Categories.Count)
{
Console.WriteLine(
"Select an example support category by entering a number from the preceding list:");
var choice = Console.ReadLine();
Int32.TryParse(choice, out choiceNumber);
}
Console.WriteLine(new string('-', 80));
return service.Categories[choiceNumber - 1];
}
///
/// List available severity levels from AWS Support, and select a level for the example.
///
/// The selected severity level.
private static async Task DisplayAndSelectSeverity()
{
Console.WriteLine(new string('-', 80));
var severityLevels = await _supportWrapper.DescribeSeverityLevels();
Console.WriteLine($"3. Get and display available severity levels:");
for (int i = 0; i < 10 && i < severityLevels.Count; i++)
{
Console.WriteLine($"\t{i + 1}. {severityLevels[i].Name}");
}
var choiceNumber = 0;
while (choiceNumber < 1 || choiceNumber > severityLevels.Count)
{
Console.WriteLine(
"Select an example severity level by entering a number from the preceding list:");
var choice = Console.ReadLine();
Int32.TryParse(choice, out choiceNumber);
}
Console.WriteLine(new string('-', 80));
return severityLevels[choiceNumber - 1];
}
///
/// Create an example support case.
///
/// Service to use for the new case.
/// Category to use for the new case.
/// Severity to use for the new case.
/// The caseId of the new support case.
private static async Task CreateSupportCase(Service service,
Category category, SeverityLevel severity)
{
Console.WriteLine(new string('-', 80));
Console.WriteLine($"4. Create an example support case" +
$" with the following settings:" +
$" \n\tService: {service.Name}, Category: {category.Name} " +
$"and Severity Level: {severity.Name}.");
var caseId = await _supportWrapper.CreateCase(service.Code, category.Code, severity.Code,
"Example case for testing, ignore.", "This is my example support case.");
Console.WriteLine($"\tNew case created with ID {caseId}");
Console.WriteLine(new string('-', 80));
return caseId;
}
///
/// List open cases for the current day.
///
/// Async task.
private static async Task DescribeTodayOpenCases()
{
Console.WriteLine($"5. List the open support cases for the current day.");
// Describe the cases. If it is empty, try again and allow time for the new case to appear.
List currentOpenCases = null!;
while (currentOpenCases == null || currentOpenCases.Count == 0)
{
Thread.Sleep(1000);
currentOpenCases = await _supportWrapper.DescribeCases(
new List(),
null,
false,
false,
DateTime.UtcNow.Date,
DateTime.UtcNow);
}
foreach (var openCase in currentOpenCases)
{
Console.WriteLine($"\tCase: {openCase.CaseId} created {openCase.TimeCreated}");
}
Console.WriteLine(new string('-', 80));
}
///
/// Create an attachment set for a support case.
///
/// The attachment set id.
private static async Task CreateAttachmentSet()
{
Console.WriteLine(new string('-', 80));
Console.WriteLine($"6. Create an attachment set for a support case.");
var fileName = "example_attachment.txt";
// Create the file if it does not already exist.
if (!File.Exists(fileName))
{
await using StreamWriter sw = File.CreateText(fileName);
await sw.WriteLineAsync(
"This is a sample file for attachment to a support case.");
}
await using var ms = new MemoryStream(await File.ReadAllBytesAsync(fileName));
var attachmentSetId = await _supportWrapper.AddAttachmentToSet(
ms,
fileName);
Console.WriteLine($"\tNew attachment set created with id: \n\t{attachmentSetId.Substring(0, 65)}...");
Console.WriteLine(new string('-', 80));
return attachmentSetId;
}
///
/// Add an attachment set and communication to a case.
///
/// Id of the attachment set.
/// Id of the case to receive the attachment set.
/// Async task.
private static async Task AddCommunicationToCase(string attachmentSetId, string caseId)
{
Console.WriteLine(new string('-', 80));
Console.WriteLine($"7. Add attachment set and communication to {caseId}.");
await _supportWrapper.AddCommunicationToCase(
caseId,
"This is an example communication added to a support case.",
attachmentSetId);
Console.WriteLine($"\tNew attachment set and communication added to {caseId}");
Console.WriteLine(new string('-', 80));
}
///
/// List the communications for a case.
///
/// Id of the case to describe.
/// An attachment id.
private static async Task ListCommunicationsForCase(string caseId)
{
Console.WriteLine(new string('-', 80));
Console.WriteLine($"8. List communications for case {caseId}.");
var communications = await _supportWrapper.DescribeCommunications(caseId);
var attachmentId = "";
foreach (var communication in communications)
{
Console.WriteLine(
$"\tCommunication created on: {communication.TimeCreated} has {communication.AttachmentSet.Count} attachments.");
if (communication.AttachmentSet.Any())
{
attachmentId = communication.AttachmentSet.First().AttachmentId;
}
}
Console.WriteLine(new string('-', 80));
return attachmentId;
}
///
/// Describe an attachment by id.
///
/// Id of the attachment to describe.
/// Async task.
private static async Task DescribeCaseAttachment(string attachmentId)
{
Console.WriteLine(new string('-', 80));
Console.WriteLine($"9. Describe the attachment set.");
var attachment = await _supportWrapper.DescribeAttachment(attachmentId);
var data = Encoding.ASCII.GetString(attachment.Data.ToArray());
Console.WriteLine($"\tAttachment includes {attachment.FileName} with data: \n\t{data}");
Console.WriteLine(new string('-', 80));
}
///
/// Resolve the support case.
///
/// Id of the case to resolve.
/// Async task.
private static async Task ResolveCase(string caseId)
{
Console.WriteLine(new string('-', 80));
Console.WriteLine($"10. Resolve case {caseId}.");
var status = await _supportWrapper.ResolveCase(caseId);
Console.WriteLine($"\tCase {caseId} has final status {status}");
Console.WriteLine(new string('-', 80));
}
///
/// List resolved cases for the current day.
///
/// Async Task.
private static async Task DescribeTodayResolvedCases()
{
Console.WriteLine(new string('-', 80));
Console.WriteLine($"11. List the resolved support cases for the current day.");
var currentCases = await _supportWrapper.DescribeCases(
new List(),
null,
false,
true,
DateTime.UtcNow.Date,
DateTime.UtcNow);
foreach (var currentCase in currentCases)
{
if (currentCase.Status == "resolved")
{
Console.WriteLine(
$"\tCase: {currentCase.CaseId}: status {currentCase.Status}");
}
}
Console.WriteLine(new string('-', 80));
}
}
```
Wrapper-Methoden, die vom Szenario für Support Aktionen verwendet werden.
```
///
/// Wrapper methods to use AWS Support for working with support cases.
///
public class SupportWrapper
{
private readonly IAmazonAWSSupport _amazonSupport;
public SupportWrapper(IAmazonAWSSupport amazonSupport)
{
_amazonSupport = amazonSupport;
}
///
/// Get the descriptions of AWS services.
///
/// Optional language for services.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// The list of AWS service descriptions.
public async Task> DescribeServices(string language = "en")
{
var response = await _amazonSupport.DescribeServicesAsync(
new DescribeServicesRequest()
{
Language = language
});
return response.Services;
}
///
/// Get the descriptions of support severity levels.
///
/// Optional language for severity levels.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// The list of support severity levels.
public async Task> DescribeSeverityLevels(string language = "en")
{
var response = await _amazonSupport.DescribeSeverityLevelsAsync(
new DescribeSeverityLevelsRequest()
{
Language = language
});
return response.SeverityLevels;
}
///
/// Create a new support case.
///
/// Service code for the new case.
/// Category for the new case.
/// Severity code for the new case.
/// Subject of the new case.
/// Body text of the new case.
/// Optional language support for your case.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// Optional Id for an attachment set for the new case.
/// Optional issue type for the new case. Options are "customer-service" or "technical".
/// The caseId of the new support case.
public async Task CreateCase(string serviceCode, string categoryCode, string severityCode, string subject,
string body, string language = "en", string? attachmentSetId = null, string issueType = "customer-service")
{
var response = await _amazonSupport.CreateCaseAsync(
new CreateCaseRequest()
{
ServiceCode = serviceCode,
CategoryCode = categoryCode,
SeverityCode = severityCode,
Subject = subject,
Language = language,
AttachmentSetId = attachmentSetId,
IssueType = issueType,
CommunicationBody = body
});
return response.CaseId;
}
///
/// Add an attachment to a set, or create a new attachment set if one does not exist.
///
/// The data for the attachment.
/// The file name for the attachment.
/// Optional setId for the attachment. Creates a new attachment set if empty.
/// The setId of the attachment.
public async Task AddAttachmentToSet(MemoryStream data, string fileName, string? attachmentSetId = null)
{
var response = await _amazonSupport.AddAttachmentsToSetAsync(
new AddAttachmentsToSetRequest
{
AttachmentSetId = attachmentSetId,
Attachments = new List
{
new Attachment
{
Data = data,
FileName = fileName
}
}
});
return response.AttachmentSetId;
}
///
/// Get description of a specific attachment.
///
/// Id of the attachment, usually fetched by describing the communications of a case.
/// The attachment object.
public async Task DescribeAttachment(string attachmentId)
{
var response = await _amazonSupport.DescribeAttachmentAsync(
new DescribeAttachmentRequest()
{
AttachmentId = attachmentId
});
return response.Attachment;
}
///
/// Add communication to a case, including optional attachment set ID and CC email addresses.
///
/// Id for the support case.
/// Body text of the communication.
/// Optional Id for an attachment set.
/// Optional list of CC email addresses.
/// True if successful.
public async Task AddCommunicationToCase(string caseId, string body,
string? attachmentSetId = null, List? ccEmailAddresses = null)
{
var response = await _amazonSupport.AddCommunicationToCaseAsync(
new AddCommunicationToCaseRequest()
{
CaseId = caseId,
CommunicationBody = body,
AttachmentSetId = attachmentSetId,
CcEmailAddresses = ccEmailAddresses
});
return response.Result;
}
///
/// Describe the communications for a case, optionally with a date filter.
///
/// The ID of the support case.
/// The optional start date for a filtered search.
/// The optional end date for a filtered search.
/// The list of communications for the case.
public async Task> DescribeCommunications(string caseId, DateTime? afterTime = null, DateTime? beforeTime = null)
{
var results = new List();
var paginateCommunications = _amazonSupport.Paginators.DescribeCommunications(
new DescribeCommunicationsRequest()
{
CaseId = caseId,
AfterTime = afterTime?.ToString("s"),
BeforeTime = beforeTime?.ToString("s")
});
// Get the entire list using the paginator.
await foreach (var communications in paginateCommunications.Communications)
{
results.Add(communications);
}
return results;
}
///
/// Get case details for a list of case ids, optionally with date filters.
///
/// The list of case IDs.
/// Optional display ID.
/// True to include communication. Defaults to true.
/// True to include resolved cases. Defaults to false.
/// The optional start date for a filtered search.
/// The optional end date for a filtered search.
/// Optional language support for your case.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// A list of CaseDetails.
public async Task> DescribeCases(List caseIds, string? displayId = null, bool includeCommunication = true,
bool includeResolvedCases = false, DateTime? afterTime = null, DateTime? beforeTime = null,
string language = "en")
{
var results = new List();
var paginateCases = _amazonSupport.Paginators.DescribeCases(
new DescribeCasesRequest()
{
CaseIdList = caseIds,
DisplayId = displayId,
IncludeCommunications = includeCommunication,
IncludeResolvedCases = includeResolvedCases,
AfterTime = afterTime?.ToString("s"),
BeforeTime = beforeTime?.ToString("s"),
Language = language
});
// Get the entire list using the paginator.
await foreach (var cases in paginateCases.Cases)
{
results.Add(cases);
}
return results;
}
///
/// Resolve a support case by caseId.
///
/// Id for the support case.
/// The final status of the case after resolving.
public async Task ResolveCase(string caseId)
{
var response = await _amazonSupport.ResolveCaseAsync(
new ResolveCaseRequest()
{
CaseId = caseId
});
return response.FinalCaseStatus;
}
///
/// Verify the support level for AWS Support API access.
///
/// True if the subscription level supports API access.
public async Task VerifySubscription()
{
try
{
var response = await _amazonSupport.DescribeServicesAsync(
new DescribeServicesRequest()
{
Language = "en"
});
return response.HttpStatusCode == HttpStatusCode.OK;
}
catch (Amazon.AWSSupport.AmazonAWSSupportException ex)
{
if (ex.ErrorCode == "SubscriptionRequiredException")
{
return false;
}
else throw;
}
}
}
```
+ Weitere API-Informationen finden Sie in den folgenden Themen der *AWS SDK für .NET -API-Referenz*.
+ [AddAttachmentsToSet](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/AddAttachmentsToSet)
+ [AddCommunicationToCase](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/AddCommunicationToCase)
+ [CreateCase](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/CreateCase)
+ [DescribeAttachment](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeAttachment)
+ [DescribeCases](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeCases)
+ [DescribeCommunications](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeCommunications)
+ [DescribeServices](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeServices)
+ [DescribeSeverityLevels](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeSeverityLevels)
+ [ResolveCase](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/ResolveCase)
------
#### [ Java ]
**SDK für Java 2.x**
Es gibt noch mehr dazu. GitHub Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples) einrichten und ausführen.
Führen Sie verschiedene Support Operationen aus.
```
import software.amazon.awssdk.core.SdkBytes;
import software.amazon.awssdk.regions.Region;
import software.amazon.awssdk.services.support.SupportClient;
import software.amazon.awssdk.services.support.model.AddAttachmentsToSetResponse;
import software.amazon.awssdk.services.support.model.AddCommunicationToCaseRequest;
import software.amazon.awssdk.services.support.model.AddCommunicationToCaseResponse;
import software.amazon.awssdk.services.support.model.Attachment;
import software.amazon.awssdk.services.support.model.AttachmentDetails;
import software.amazon.awssdk.services.support.model.CaseDetails;
import software.amazon.awssdk.services.support.model.Category;
import software.amazon.awssdk.services.support.model.Communication;
import software.amazon.awssdk.services.support.model.CreateCaseRequest;
import software.amazon.awssdk.services.support.model.CreateCaseResponse;
import software.amazon.awssdk.services.support.model.DescribeAttachmentRequest;
import software.amazon.awssdk.services.support.model.DescribeAttachmentResponse;
import software.amazon.awssdk.services.support.model.DescribeCasesRequest;
import software.amazon.awssdk.services.support.model.DescribeCasesResponse;
import software.amazon.awssdk.services.support.model.DescribeCommunicationsRequest;
import software.amazon.awssdk.services.support.model.DescribeCommunicationsResponse;
import software.amazon.awssdk.services.support.model.DescribeServicesRequest;
import software.amazon.awssdk.services.support.model.DescribeServicesResponse;
import software.amazon.awssdk.services.support.model.DescribeSeverityLevelsRequest;
import software.amazon.awssdk.services.support.model.DescribeSeverityLevelsResponse;
import software.amazon.awssdk.services.support.model.ResolveCaseRequest;
import software.amazon.awssdk.services.support.model.ResolveCaseResponse;
import software.amazon.awssdk.services.support.model.Service;
import software.amazon.awssdk.services.support.model.SeverityLevel;
import software.amazon.awssdk.services.support.model.SupportException;
import software.amazon.awssdk.services.support.model.AddAttachmentsToSetRequest;
import java.io.File;
import java.io.FileInputStream;
import java.io.FileNotFoundException;
import java.io.InputStream;
import java.time.Instant;
import java.time.temporal.ChronoUnit;
import java.util.ArrayList;
import java.util.List;
/**
* Before running this Java (v2) code example, set up your development
* environment, including your credentials.
*
* For more information, see the following documentation topic:
*
* https://docs.aws.amazon.com/sdk-for-java/latest/developer-guide/get-started.html
*
* In addition, you must have the AWS Business Support Plan to use the AWS
* Support Java API. For more information, see:
*
* https://aws.amazon.com/premiumsupport/plans/
*
* This Java example performs the following tasks:
*
* 1. Gets and displays available services.
* 2. Gets and displays severity levels.
* 3. Creates a support case by using the selected service, category, and
* severity level.
* 4. Gets a list of open cases for the current day.
* 5. Creates an attachment set with a generated file.
* 6. Adds a communication with the attachment to the support case.
* 7. Lists the communications of the support case.
* 8. Describes the attachment set included with the communication.
* 9. Resolves the support case.
* 10. Gets a list of resolved cases for the current day.
*/
public class SupportScenario {
public static final String DASHES = new String(new char[80]).replace("\0", "-");
public static void main(String[] args) {
final String usage = """
Usage:
Where:
fileAttachment - The file can be a simple saved .txt file to use as an email attachment.\s
""";
// if (args.length != 1) {
// System.out.println(usage);
// System.exit(1);
// }
String fileAttachment = "C:\\AWS\\test.txt" ; //args[0];
Region region = Region.US_WEST_2;
SupportClient supportClient = SupportClient.builder()
.region(region)
.build();
System.out.println(DASHES);
System.out.println("***** Welcome to the AWS Support case example scenario.");
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("1. Get and display available services.");
List sevCatList = displayServices(supportClient);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("2. Get and display Support severity levels.");
String sevLevel = displaySevLevels(supportClient);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("3. Create a support case using the selected service, category, and severity level.");
String caseId = createSupportCase(supportClient, sevCatList, sevLevel);
if (caseId.compareTo("") == 0) {
System.out.println("A support case was not successfully created!");
System.exit(1);
} else
System.out.println("Support case " + caseId + " was successfully created!");
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("4. Get open support cases.");
getOpenCase(supportClient);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("5. Create an attachment set with a generated file to add to the case.");
String attachmentSetId = addAttachment(supportClient, fileAttachment);
System.out.println("The Attachment Set id value is" + attachmentSetId);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("6. Add communication with the attachment to the support case.");
addAttachSupportCase(supportClient, caseId, attachmentSetId);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("7. List the communications of the support case.");
String attachId = listCommunications(supportClient, caseId);
System.out.println("The Attachment id value is" + attachId);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("8. Describe the attachment set included with the communication.");
describeAttachment(supportClient, attachId);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("9. Resolve the support case.");
resolveSupportCase(supportClient, caseId);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("10. Get a list of resolved cases for the current day.");
getResolvedCase(supportClient);
System.out.println(DASHES);
System.out.println(DASHES);
System.out.println("***** This Scenario has successfully completed");
System.out.println(DASHES);
}
public static void getResolvedCase(SupportClient supportClient) {
try {
// Specify the start and end time.
Instant now = Instant.now();
java.time.LocalDate.now();
Instant yesterday = now.minus(1, ChronoUnit.DAYS);
DescribeCasesRequest describeCasesRequest = DescribeCasesRequest.builder()
.maxResults(30)
.afterTime(yesterday.toString())
.beforeTime(now.toString())
.includeResolvedCases(true)
.build();
DescribeCasesResponse response = supportClient.describeCases(describeCasesRequest);
List cases = response.cases();
for (CaseDetails sinCase : cases) {
if (sinCase.status().compareTo("resolved") == 0)
System.out.println("The case status is " + sinCase.status());
}
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
public static void resolveSupportCase(SupportClient supportClient, String caseId) {
try {
ResolveCaseRequest caseRequest = ResolveCaseRequest.builder()
.caseId(caseId)
.build();
ResolveCaseResponse response = supportClient.resolveCase(caseRequest);
System.out.println("The status of case " + caseId + " is " + response.finalCaseStatus());
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
public static void describeAttachment(SupportClient supportClient, String attachId) {
try {
DescribeAttachmentRequest attachmentRequest = DescribeAttachmentRequest.builder()
.attachmentId(attachId)
.build();
DescribeAttachmentResponse response = supportClient.describeAttachment(attachmentRequest);
System.out.println("The name of the file is " + response.attachment().fileName());
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
public static String listCommunications(SupportClient supportClient, String caseId) {
try {
String attachId = null;
DescribeCommunicationsRequest communicationsRequest = DescribeCommunicationsRequest.builder()
.caseId(caseId)
.maxResults(10)
.build();
DescribeCommunicationsResponse response = supportClient.describeCommunications(communicationsRequest);
List communications = response.communications();
for (Communication comm : communications) {
System.out.println("the body is: " + comm.body());
// Get the attachment id value.
List attachments = comm.attachmentSet();
for (AttachmentDetails detail : attachments) {
attachId = detail.attachmentId();
}
}
return attachId;
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
public static void addAttachSupportCase(SupportClient supportClient, String caseId, String attachmentSetId) {
try {
AddCommunicationToCaseRequest caseRequest = AddCommunicationToCaseRequest.builder()
.caseId(caseId)
.attachmentSetId(attachmentSetId)
.communicationBody("Please refer to attachment for details.")
.build();
AddCommunicationToCaseResponse response = supportClient.addCommunicationToCase(caseRequest);
if (response.result())
System.out.println("You have successfully added a communication to an AWS Support case");
else
System.out.println("There was an error adding the communication to an AWS Support case");
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
public static String addAttachment(SupportClient supportClient, String fileAttachment) {
try {
File myFile = new File(fileAttachment);
InputStream sourceStream = new FileInputStream(myFile);
SdkBytes sourceBytes = SdkBytes.fromInputStream(sourceStream);
Attachment attachment = Attachment.builder()
.fileName(myFile.getName())
.data(sourceBytes)
.build();
AddAttachmentsToSetRequest setRequest = AddAttachmentsToSetRequest.builder()
.attachments(attachment)
.build();
AddAttachmentsToSetResponse response = supportClient.addAttachmentsToSet(setRequest);
return response.attachmentSetId();
} catch (SupportException | FileNotFoundException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
public static void getOpenCase(SupportClient supportClient) {
try {
// Specify the start and end time.
Instant now = Instant.now();
java.time.LocalDate.now();
Instant yesterday = now.minus(1, ChronoUnit.DAYS);
DescribeCasesRequest describeCasesRequest = DescribeCasesRequest.builder()
.maxResults(20)
.afterTime(yesterday.toString())
.beforeTime(now.toString())
.build();
DescribeCasesResponse response = supportClient.describeCases(describeCasesRequest);
List cases = response.cases();
for (CaseDetails sinCase : cases) {
System.out.println("The case status is " + sinCase.status());
System.out.println("The case Id is " + sinCase.caseId());
System.out.println("The case subject is " + sinCase.subject());
}
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
public static String createSupportCase(SupportClient supportClient, List sevCatList, String sevLevel) {
try {
String serviceCode = sevCatList.get(0);
String caseCat = sevCatList.get(1);
CreateCaseRequest caseRequest = CreateCaseRequest.builder()
.categoryCode(caseCat.toLowerCase())
.serviceCode(serviceCode.toLowerCase())
.severityCode(sevLevel.toLowerCase())
.communicationBody("Test issue with " + serviceCode.toLowerCase())
.subject("Test case, please ignore")
.language("en")
.issueType("technical")
.build();
CreateCaseResponse response = supportClient.createCase(caseRequest);
return response.caseId();
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
public static String displaySevLevels(SupportClient supportClient) {
try {
DescribeSeverityLevelsRequest severityLevelsRequest = DescribeSeverityLevelsRequest.builder()
.language("en")
.build();
DescribeSeverityLevelsResponse response = supportClient.describeSeverityLevels(severityLevelsRequest);
List severityLevels = response.severityLevels();
String levelName = null;
for (SeverityLevel sevLevel : severityLevels) {
System.out.println("The severity level name is: " + sevLevel.name());
if (sevLevel.name().compareTo("High") == 0)
levelName = sevLevel.name();
}
return levelName;
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
// Return a List that contains a Service name and Category name.
public static List displayServices(SupportClient supportClient) {
try {
DescribeServicesRequest servicesRequest = DescribeServicesRequest.builder()
.language("en")
.build();
DescribeServicesResponse response = supportClient.describeServices(servicesRequest);
String serviceCode = null;
String catName = null;
List sevCatList = new ArrayList<>();
List services = response.services();
System.out.println("Get the first 10 services");
int index = 1;
for (Service service : services) {
if (index == 11)
break;
System.out.println("The Service name is: " + service.name());
if (service.name().compareTo("Account") == 0)
serviceCode = service.code();
// Get the Categories for this service.
List categories = service.categories();
for (Category cat : categories) {
System.out.println("The category name is: " + cat.name());
if (cat.name().compareTo("Security") == 0)
catName = cat.name();
}
index++;
}
// Push the two values to the list.
sevCatList.add(serviceCode);
sevCatList.add(catName);
return sevCatList;
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return null;
}
}
```
+ Weitere API-Informationen finden Sie in den folgenden Themen der *AWS SDK for Java 2.x -API-Referenz*.
+ [AddAttachmentsToSet](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/AddAttachmentsToSet)
+ [AddCommunicationToCase](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/AddCommunicationToCase)
+ [CreateCase](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/CreateCase)
+ [DescribeAttachment](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeAttachment)
+ [DescribeCases](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeCases)
+ [DescribeCommunications](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeCommunications)
+ [DescribeServices](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeServices)
+ [DescribeSeverityLevels](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeSeverityLevels)
+ [ResolveCase](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/ResolveCase)
------
#### [ JavaScript ]
**SDK für JavaScript (v3)**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples) einrichten und ausführen.
Führen Sie ein interaktives Szenario im Terminal aus.
```
import {
AddAttachmentsToSetCommand,
AddCommunicationToCaseCommand,
CreateCaseCommand,
DescribeAttachmentCommand,
DescribeCasesCommand,
DescribeCommunicationsCommand,
DescribeServicesCommand,
DescribeSeverityLevelsCommand,
ResolveCaseCommand,
SupportClient,
} from "@aws-sdk/client-support";
import * as inquirer from "@inquirer/prompts";
import { retry } from "@aws-doc-sdk-examples/lib/utils/util-timers.js";
const wrapText = (text, char = "=") => {
const rule = char.repeat(80);
return `${rule}\n ${text}\n${rule}\n`;
};
const client = new SupportClient({ region: "us-east-1" });
// Verify that the account has a Support plan.
export const verifyAccount = async () => {
const command = new DescribeServicesCommand({});
try {
await client.send(command);
} catch (err) {
if (err.name === "SubscriptionRequiredException") {
throw new Error(
"You must be subscribed to the AWS Support plan to use this feature.",
);
}
throw err;
}
};
/**
* Select a service from the list returned from DescribeServices.
*/
export const getService = async () => {
const { services } = await client.send(new DescribeServicesCommand({}));
const selectedService = await inquirer.select({
message:
"Select a service. Your support case will be created for this service. The list of services is truncated for readability.",
choices: services.slice(0, 10).map((s) => ({ name: s.name, value: s })),
});
return selectedService;
};
/**
* @param {{ categories: import('@aws-sdk/client-support').Category[]}} service
*/
export const getCategory = async (service) => {
const selectedCategory = await inquirer.select({
message: "Select a category.",
choices: service.categories.map((c) => ({ name: c.name, value: c })),
});
return selectedCategory;
};
// Get the available severity levels for the account.
export const getSeverityLevel = async () => {
const command = new DescribeSeverityLevelsCommand({});
const { severityLevels } = await client.send(command);
const selectedSeverityLevel = await inquirer.select({
message: "Select a severity level.",
choices: severityLevels.map((s) => ({ name: s.name, value: s })),
});
return selectedSeverityLevel;
};
/**
* Create a new support case
* @param {{
* selectedService: import('@aws-sdk/client-support').Service
* selectedCategory: import('@aws-sdk/client-support').Category
* selectedSeverityLevel: import('@aws-sdk/client-support').SeverityLevel
* }} selections
* @returns
*/
export const createCase = async ({
selectedService,
selectedCategory,
selectedSeverityLevel,
}) => {
const command = new CreateCaseCommand({
subject: "IGNORE: Test case",
communicationBody: "This is a test. Please ignore.",
serviceCode: selectedService.code,
categoryCode: selectedCategory.code,
severityCode: selectedSeverityLevel.code,
});
const { caseId } = await client.send(command);
return caseId;
};
// Get a list of open support cases created today.
export const getTodaysOpenCases = async () => {
const d = new Date();
const startOfToday = new Date(d.getFullYear(), d.getMonth(), d.getDate());
const command = new DescribeCasesCommand({
includeCommunications: false,
afterTime: startOfToday.toISOString(),
});
const { cases } = await client.send(command);
if (cases.length === 0) {
throw new Error(
"Unexpected number of cases. Expected more than 0 open cases.",
);
}
return cases;
};
// Create an attachment set.
export const createAttachmentSet = async () => {
const command = new AddAttachmentsToSetCommand({
attachments: [
{
fileName: "example.txt",
data: new TextEncoder().encode("some example text"),
},
],
});
const { attachmentSetId } = await client.send(command);
return attachmentSetId;
};
export const linkAttachmentSetToCase = async (attachmentSetId, caseId) => {
const command = new AddCommunicationToCaseCommand({
attachmentSetId,
caseId,
communicationBody: "Adding attachment set to case.",
});
await client.send(command);
};
// Get all communications for a support case.
export const getCommunications = async (caseId) => {
const command = new DescribeCommunicationsCommand({
caseId,
});
const { communications } = await client.send(command);
return communications;
};
/**
* @param {import('@aws-sdk/client-support').Communication[]} communications
*/
export const getFirstAttachment = (communications) => {
const firstCommWithAttachment = communications.find(
(c) => c.attachmentSet.length > 0,
);
return firstCommWithAttachment?.attachmentSet[0].attachmentId;
};
// Get an attachment.
export const getAttachment = async (attachmentId) => {
const command = new DescribeAttachmentCommand({
attachmentId,
});
const { attachment } = await client.send(command);
return attachment;
};
// Resolve the case matching the given case ID.
export const resolveCase = async (caseId) => {
const shouldResolve = await inquirer.confirm({
message: `Do you want to resolve ${caseId}?`,
});
if (shouldResolve) {
const command = new ResolveCaseCommand({
caseId: caseId,
});
await client.send(command);
return true;
}
return false;
};
/**
* Find a specific case in the list of provided cases by case ID.
* If the case is not found, and the results are paginated, continue
* paging through the results.
* @param {{
* caseId: string,
* cases: import('@aws-sdk/client-support').CaseDetails[]
* nextToken: string
* }} options
* @returns
*/
export const findCase = async ({ caseId, cases, nextToken }) => {
const foundCase = cases.find((c) => c.caseId === caseId);
if (foundCase) {
return foundCase;
}
if (nextToken) {
const response = await client.send(
new DescribeCasesCommand({
nextToken,
includeResolvedCases: true,
}),
);
return findCase({
caseId,
cases: response.cases,
nextToken: response.nextToken,
});
}
throw new Error(`${caseId} not found.`);
};
// Get all cases created today.
export const getTodaysResolvedCases = async (caseIdToWaitFor) => {
const d = new Date("2023-01-18");
const startOfToday = new Date(d.getFullYear(), d.getMonth(), d.getDate());
const command = new DescribeCasesCommand({
includeCommunications: false,
afterTime: startOfToday.toISOString(),
includeResolvedCases: true,
});
const { cases, nextToken } = await client.send(command);
await findCase({ cases, caseId: caseIdToWaitFor, nextToken });
return cases.filter((c) => c.status === "resolved");
};
const main = async () => {
let caseId;
try {
console.log(wrapText("Welcome to the AWS Support basic usage scenario."));
// Verify that the account is subscribed to support.
await verifyAccount();
// Provided a truncated list of services and prompt the user to select one.
const selectedService = await getService();
// Provided the categories for the selected service and prompt the user to select one.
const selectedCategory = await getCategory(selectedService);
// Provide the severity available severity levels for the account and prompt the user to select one.
const selectedSeverityLevel = await getSeverityLevel();
// Create a support case.
console.log("\nCreating a support case.");
caseId = await createCase({
selectedService,
selectedCategory,
selectedSeverityLevel,
});
console.log(`Support case created: ${caseId}`);
// Display a list of open support cases created today.
const todaysOpenCases = await retry(
{ intervalInMs: 1000, maxRetries: 15 },
getTodaysOpenCases,
);
console.log(
`\nOpen support cases created today: ${todaysOpenCases.length}`,
);
console.log(todaysOpenCases.map((c) => `${c.caseId}`).join("\n"));
// Create an attachment set.
console.log("\nCreating an attachment set.");
const attachmentSetId = await createAttachmentSet();
console.log(`Attachment set created: ${attachmentSetId}`);
// Add the attachment set to the support case.
console.log(`\nAdding attachment set to ${caseId}`);
await linkAttachmentSetToCase(attachmentSetId, caseId);
console.log(`Attachment set added to ${caseId}`);
// List the communications for a support case.
console.log(`\nListing communications for ${caseId}`);
const communications = await getCommunications(caseId);
console.log(
communications
.map(
(c) =>
`Communication created on ${c.timeCreated}. Has ${c.attachmentSet.length} attachments.`,
)
.join("\n"),
);
// Describe the first attachment.
console.log(`\nDescribing attachment ${attachmentSetId}`);
const attachmentId = getFirstAttachment(communications);
const attachment = await getAttachment(attachmentId);
console.log(
`Attachment is the file '${
attachment.fileName
}' with data: \n${new TextDecoder().decode(attachment.data)}`,
);
// Confirm that the support case should be resolved.
const isResolved = await resolveCase(caseId);
if (isResolved) {
// List the resolved cases and include the one previously created.
// Resolved cases can take a while to appear.
console.log(
"\nWaiting for case status to be marked as resolved. This can take some time.",
);
const resolvedCases = await retry(
{ intervalInMs: 20000, maxRetries: 15 },
() => getTodaysResolvedCases(caseId),
);
console.log("Resolved cases:");
console.log(resolvedCases.map((c) => c.caseId).join("\n"));
}
} catch (err) {
console.error(err);
}
};
```
+ Weitere API-Informationen finden Sie in den folgenden Themen der *AWS SDK für JavaScript -API-Referenz*.
+ [AddAttachmentsToSet](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/AddAttachmentsToSetCommand)
+ [AddCommunicationToCase](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/AddCommunicationToCaseCommand)
+ [CreateCase](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/CreateCaseCommand)
+ [DescribeAttachment](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeAttachmentCommand)
+ [DescribeCases](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeCasesCommand)
+ [DescribeCommunications](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeCommunicationsCommand)
+ [DescribeServices](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeServicesCommand)
+ [DescribeSeverityLevels](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeSeverityLevelsCommand)
+ [ResolveCase](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/ResolveCaseCommand)
------
#### [ Kotlin ]
**SDK für Kotlin**
Es gibt noch mehr GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples) einrichten und ausführen.
```
/**
Before running this Kotlin code example, set up your development environment,
including your credentials.
For more information, see the following documentation topic:
https://docs.aws.amazon.com/sdk-for-kotlin/latest/developer-guide/setup.html
In addition, you must have the AWS Business Support Plan to use the AWS Support Java API. For more information, see:
https://aws.amazon.com/premiumsupport/plans/
This Kotlin example performs the following tasks:
1. Gets and displays available services.
2. Gets and displays severity levels.
3. Creates a support case by using the selected service, category, and severity level.
4. Gets a list of open cases for the current day.
5. Creates an attachment set with a generated file.
6. Adds a communication with the attachment to the support case.
7. Lists the communications of the support case.
8. Describes the attachment set included with the communication.
9. Resolves the support case.
10. Gets a list of resolved cases for the current day.
*/
suspend fun main(args: Array) {
val usage = """
Usage:
Where:
fileAttachment - The file can be a simple saved .txt file to use as an email attachment.
"""
if (args.size != 1) {
println(usage)
exitProcess(0)
}
val fileAttachment = args[0]
println("***** Welcome to the AWS Support case example scenario.")
println("***** Step 1. Get and display available services.")
val sevCatList = displayServices()
println("***** Step 2. Get and display Support severity levels.")
val sevLevel = displaySevLevels()
println("***** Step 3. Create a support case using the selected service, category, and severity level.")
val caseIdVal = createSupportCase(sevCatList, sevLevel)
if (caseIdVal != null) {
println("Support case $caseIdVal was successfully created!")
} else {
println("A support case was not successfully created!")
exitProcess(1)
}
println("***** Step 4. Get open support cases.")
getOpenCase()
println("***** Step 5. Create an attachment set with a generated file to add to the case.")
val attachmentSetId = addAttachment(fileAttachment)
println("The Attachment Set id value is $attachmentSetId")
println("***** Step 6. Add communication with the attachment to the support case.")
addAttachSupportCase(caseIdVal, attachmentSetId)
println("***** Step 7. List the communications of the support case.")
val attachId = listCommunications(caseIdVal)
println("The Attachment id value is $attachId")
println("***** Step 8. Describe the attachment set included with the communication.")
describeAttachment(attachId)
println("***** Step 9. Resolve the support case.")
resolveSupportCase(caseIdVal)
println("***** Step 10. Get a list of resolved cases for the current day.")
getResolvedCase()
println("***** This Scenario has successfully completed")
}
suspend fun getResolvedCase() {
// Specify the start and end time.
val now = Instant.now()
LocalDate.now()
val yesterday = now.minus(1, ChronoUnit.DAYS)
val describeCasesRequest =
DescribeCasesRequest {
maxResults = 30
afterTime = yesterday.toString()
beforeTime = now.toString()
includeResolvedCases = true
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeCases(describeCasesRequest)
response.cases?.forEach { sinCase ->
println("The case status is ${sinCase.status}")
println("The case Id is ${sinCase.caseId}")
println("The case subject is ${sinCase.subject}")
}
}
}
suspend fun resolveSupportCase(caseIdVal: String) {
val caseRequest =
ResolveCaseRequest {
caseId = caseIdVal
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.resolveCase(caseRequest)
println("The status of case $caseIdVal is ${response.finalCaseStatus}")
}
}
suspend fun describeAttachment(attachId: String?) {
val attachmentRequest =
DescribeAttachmentRequest {
attachmentId = attachId
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeAttachment(attachmentRequest)
println("The name of the file is ${response.attachment?.fileName}")
}
}
suspend fun listCommunications(caseIdVal: String?): String? {
val communicationsRequest =
DescribeCommunicationsRequest {
caseId = caseIdVal
maxResults = 10
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeCommunications(communicationsRequest)
response.communications?.forEach { comm ->
println("the body is: " + comm.body)
comm.attachmentSet?.forEach { detail ->
return detail.attachmentId
}
}
}
return ""
}
suspend fun addAttachSupportCase(
caseIdVal: String?,
attachmentSetIdVal: String?,
) {
val caseRequest =
AddCommunicationToCaseRequest {
caseId = caseIdVal
attachmentSetId = attachmentSetIdVal
communicationBody = "Please refer to attachment for details."
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.addCommunicationToCase(caseRequest)
if (response.result) {
println("You have successfully added a communication to an AWS Support case")
} else {
println("There was an error adding the communication to an AWS Support case")
}
}
}
suspend fun addAttachment(fileAttachment: String): String? {
val myFile = File(fileAttachment)
val sourceBytes = (File(fileAttachment).readBytes())
val attachmentVal =
Attachment {
fileName = myFile.name
data = sourceBytes
}
val setRequest =
AddAttachmentsToSetRequest {
attachments = listOf(attachmentVal)
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.addAttachmentsToSet(setRequest)
return response.attachmentSetId
}
}
suspend fun getOpenCase() {
// Specify the start and end time.
val now = Instant.now()
LocalDate.now()
val yesterday = now.minus(1, ChronoUnit.DAYS)
val describeCasesRequest =
DescribeCasesRequest {
maxResults = 20
afterTime = yesterday.toString()
beforeTime = now.toString()
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeCases(describeCasesRequest)
response.cases?.forEach { sinCase ->
println("The case status is ${sinCase.status}")
println("The case Id is ${sinCase.caseId}")
println("The case subject is ${sinCase.subject}")
}
}
}
suspend fun createSupportCase(
sevCatListVal: List,
sevLevelVal: String,
): String? {
val serCode = sevCatListVal[0]
val caseCategory = sevCatListVal[1]
val caseRequest =
CreateCaseRequest {
categoryCode = caseCategory.lowercase(Locale.getDefault())
serviceCode = serCode.lowercase(Locale.getDefault())
severityCode = sevLevelVal.lowercase(Locale.getDefault())
communicationBody = "Test issue with ${serCode.lowercase(Locale.getDefault())}"
subject = "Test case, please ignore"
language = "en"
issueType = "technical"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.createCase(caseRequest)
return response.caseId
}
}
suspend fun displaySevLevels(): String {
var levelName = ""
val severityLevelsRequest =
DescribeSeverityLevelsRequest {
language = "en"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeSeverityLevels(severityLevelsRequest)
response.severityLevels?.forEach { sevLevel ->
println("The severity level name is: ${sevLevel.name}")
if (sevLevel.name == "High") {
levelName = sevLevel.name!!
}
}
return levelName
}
}
// Return a List that contains a Service name and Category name.
suspend fun displayServices(): List {
var serviceCode = ""
var catName = ""
val sevCatList = mutableListOf()
val servicesRequest =
DescribeServicesRequest {
language = "en"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeServices(servicesRequest)
println("Get the first 10 services")
var index = 1
response.services?.forEach { service ->
if (index == 11) {
return@forEach
}
println("The Service name is ${service.name}")
if (service.name == "Account") {
serviceCode = service.code.toString()
}
// Get the categories for this service.
service.categories?.forEach { cat ->
println("The category name is ${cat.name}")
if (cat.name == "Security") {
catName = cat.name!!
}
}
index++
}
}
// Push the two values to the list.
serviceCode.let { sevCatList.add(it) }
catName.let { sevCatList.add(it) }
return sevCatList
}
```
+ Weitere API-Informationen finden Sie in den folgenden Themen der *API-Referenz zum AWS -SDK für Kotlin*.
+ [AddAttachmentsToSet](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
+ [AddCommunicationToCase](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
+ [CreateCase](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
+ [DescribeAttachment](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
+ [DescribeCases](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
+ [DescribeCommunications](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
+ [DescribeServices](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
+ [DescribeSeverityLevels](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
+ [ResolveCase](https://sdk.amazonaws.com/kotlin/api/latest/index.html)
------
#### [ Python ]
**SDK für Python (Boto3)**
Es gibt noch mehr GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples) einrichten und ausführen.
Führen Sie ein interaktives Szenario an einem Prompt aus.
```
class SupportCasesScenario:
"""Runs an interactive scenario that shows how to get started using AWS Support."""
def __init__(self, support_wrapper):
"""
:param support_wrapper: An object that wraps AWS Support actions.
"""
self.support_wrapper = support_wrapper
def display_and_select_service(self):
"""
Lists support services and prompts the user to select one.
:return: The support service selected by the user.
"""
print("-" * 88)
services_list = self.support_wrapper.describe_services("en")
print(f"AWS Support client returned {len(services_list)} services.")
print("Displaying first 10 services:")
service_choices = [svc["name"] for svc in services_list[:10]]
selected_index = q.choose(
"Select an example support service by entering a number from the preceding list:",
service_choices,
)
selected_service = services_list[selected_index]
print("-" * 88)
return selected_service
def display_and_select_category(self, service):
"""
Lists categories for a support service and prompts the user to select one.
:param service: The service of the categories.
:return: The selected category.
"""
print("-" * 88)
print(
f"Available support categories for Service {service['name']} {len(service['categories'])}:"
)
categories_choices = [category["name"] for category in service["categories"]]
selected_index = q.choose(
"Select an example support category by entering a number from the preceding list:",
categories_choices,
)
selected_category = service["categories"][selected_index]
print("-" * 88)
return selected_category
def display_and_select_severity(self):
"""
Lists available severity levels and prompts the user to select one.
:return: The selected severity level.
"""
print("-" * 88)
severity_levels_list = self.support_wrapper.describe_severity_levels("en")
print(f"Available severity levels:")
severity_choices = [level["name"] for level in severity_levels_list]
selected_index = q.choose(
"Select an example severity level by entering a number from the preceding list:",
severity_choices,
)
selected_severity = severity_levels_list[selected_index]
print("-" * 88)
return selected_severity
def create_example_case(self, service, category, severity_level):
"""
Creates an example support case with the user's selections.
:param service: The service for the new case.
:param category: The category for the new case.
:param severity_level: The severity level for the new case.
:return: The caseId of the new support case.
"""
print("-" * 88)
print(f"Creating new case for service {service['name']}.")
case_id = self.support_wrapper.create_case(service, category, severity_level)
print(f"\tNew case created with ID {case_id}.")
print("-" * 88)
return case_id
def list_open_cases(self):
"""
List the open cases for the current day.
"""
print("-" * 88)
print("Let's list the open cases for the current day.")
start_time = str(datetime.utcnow().date())
end_time = str(datetime.utcnow().date() + timedelta(days=1))
open_cases = self.support_wrapper.describe_cases(start_time, end_time, False)
for case in open_cases:
print(f"\tCase: {case['caseId']}: status {case['status']}.")
print("-" * 88)
def create_attachment_set(self):
"""
Create an attachment set with a sample file.
:return: The attachment set ID of the new attachment set.
"""
print("-" * 88)
print("Creating attachment set with a sample file.")
attachment_set_id = self.support_wrapper.add_attachment_to_set()
print(f"\tNew attachment set created with ID {attachment_set_id}.")
print("-" * 88)
return attachment_set_id
def add_communication(self, case_id, attachment_set_id):
"""
Add a communication with an attachment set to the case.
:param case_id: The ID of the case for the communication.
:param attachment_set_id: The ID of the attachment set to
add to the communication.
"""
print("-" * 88)
print(f"Adding a communication and attachment set to the case.")
self.support_wrapper.add_communication_to_case(attachment_set_id, case_id)
print(
f"Added a communication and attachment set {attachment_set_id} to the case {case_id}."
)
print("-" * 88)
def list_communications(self, case_id):
"""
List the communications associated with a case.
:param case_id: The ID of the case.
:return: The attachment ID of an attachment.
"""
print("-" * 88)
print("Let's list the communications for our case.")
attachment_id = ""
communications = self.support_wrapper.describe_all_case_communications(case_id)
for communication in communications:
print(
f"\tCommunication created on {communication['timeCreated']} "
f"has {len(communication['attachmentSet'])} attachments."
)
if len(communication["attachmentSet"]) > 0:
attachment_id = communication["attachmentSet"][0]["attachmentId"]
print("-" * 88)
return attachment_id
def describe_case_attachment(self, attachment_id):
"""
Describe an attachment associated with a case.
:param attachment_id: The ID of the attachment.
"""
print("-" * 88)
print("Let's list the communications for our case.")
attached_file = self.support_wrapper.describe_attachment(attachment_id)
print(f"\tAttachment includes file {attached_file}.")
print("-" * 88)
def resolve_case(self, case_id):
"""
Shows how to resolve an AWS Support case by its ID.
:param case_id: The ID of the case to resolve.
"""
print("-" * 88)
print(f"Resolving case with ID {case_id}.")
case_status = self.support_wrapper.resolve_case(case_id)
print(f"\tFinal case status is {case_status}.")
print("-" * 88)
def list_resolved_cases(self):
"""
List the resolved cases for the current day.
"""
print("-" * 88)
print("Let's list the resolved cases for the current day.")
start_time = str(datetime.utcnow().date())
end_time = str(datetime.utcnow().date() + timedelta(days=1))
resolved_cases = self.support_wrapper.describe_cases(start_time, end_time, True)
for case in resolved_cases:
print(f"\tCase: {case['caseId']}: status {case['status']}.")
print("-" * 88)
def run_scenario(self):
logging.basicConfig(level=logging.INFO, format="%(levelname)s: %(message)s")
print("-" * 88)
print("Welcome to the AWS Support get started with support cases demo.")
print("-" * 88)
selected_service = self.display_and_select_service()
selected_category = self.display_and_select_category(selected_service)
selected_severity = self.display_and_select_severity()
new_case_id = self.create_example_case(
selected_service, selected_category, selected_severity
)
wait(10)
self.list_open_cases()
new_attachment_set_id = self.create_attachment_set()
self.add_communication(new_case_id, new_attachment_set_id)
new_attachment_id = self.list_communications(new_case_id)
self.describe_case_attachment(new_attachment_id)
self.resolve_case(new_case_id)
wait(10)
self.list_resolved_cases()
print("\nThanks for watching!")
print("-" * 88)
if __name__ == "__main__":
try:
scenario = SupportCasesScenario(SupportWrapper.from_client())
scenario.run_scenario()
except Exception:
logging.exception("Something went wrong with the demo.")
```
Definieren Sie eine Klasse, die unterstützende Client-Aktionen umschließt.
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_services(self, language):
"""
Get the descriptions of AWS services available for support for a language.
:param language: The language for support services.
Currently, only "en" (English) and "ja" (Japanese) are supported.
:return: The list of AWS service descriptions.
"""
try:
response = self.support_client.describe_services(language=language)
services = response["services"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't get Support services for language %s. Here's why: %s: %s",
language,
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return services
def describe_severity_levels(self, language):
"""
Get the descriptions of available severity levels for support cases for a language.
:param language: The language for support severity levels.
Currently, only "en" (English) and "ja" (Japanese) are supported.
:return: The list of severity levels.
"""
try:
response = self.support_client.describe_severity_levels(language=language)
severity_levels = response["severityLevels"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't get severity levels for language %s. Here's why: %s: %s",
language,
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return severity_levels
def create_case(self, service, category, severity):
"""
Create a new support case.
:param service: The service to use for the new case.
:param category: The category to use for the new case.
:param severity: The severity to use for the new case.
:return: The caseId of the new case.
"""
try:
response = self.support_client.create_case(
subject="Example case for testing, ignore.",
serviceCode=service["code"],
severityCode=severity["code"],
categoryCode=category["code"],
communicationBody="Example support case body.",
language="en",
issueType="customer-service",
)
case_id = response["caseId"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't create case. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return case_id
def add_attachment_to_set(self):
"""
Add an attachment to a set, or create a new attachment set if one does not exist.
:return: The attachment set ID.
"""
try:
response = self.support_client.add_attachments_to_set(
attachments=[
{
"fileName": "attachment_file.txt",
"data": b"This is a sample file for attachment to a support case.",
}
]
)
new_set_id = response["attachmentSetId"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't add attachment. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return new_set_id
def add_communication_to_case(self, attachment_set_id, case_id):
"""
Add a communication and an attachment set to a case.
:param attachment_set_id: The ID of an existing attachment set.
:param case_id: The ID of the case.
"""
try:
self.support_client.add_communication_to_case(
caseId=case_id,
communicationBody="This is an example communication added to a support case.",
attachmentSetId=attachment_set_id,
)
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't add communication. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
def describe_all_case_communications(self, case_id):
"""
Describe all the communications for a case using a paginator.
:param case_id: The ID of the case.
:return: The communications for the case.
"""
try:
communications = []
paginator = self.support_client.get_paginator("describe_communications")
for page in paginator.paginate(caseId=case_id):
communications += page["communications"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't describe communications. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return communications
def describe_attachment(self, attachment_id):
"""
Get information about an attachment by its attachmentID.
:param attachment_id: The ID of the attachment.
:return: The name of the attached file.
"""
try:
response = self.support_client.describe_attachment(
attachmentId=attachment_id
)
attached_file = response["attachment"]["fileName"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't get attachment description. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return attached_file
def resolve_case(self, case_id):
"""
Resolve a support case by its caseId.
:param case_id: The ID of the case to resolve.
:return: The final status of the case.
"""
try:
response = self.support_client.resolve_case(caseId=case_id)
final_status = response["finalCaseStatus"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't resolve case. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return final_status
def describe_cases(self, after_time, before_time, resolved):
"""
Describe support cases over a period of time, optionally filtering
by status.
:param after_time: The start time to include for cases.
:param before_time: The end time to include for cases.
:param resolved: True to include resolved cases in the results,
otherwise results are open cases.
:return: The final status of the case.
"""
try:
cases = []
paginator = self.support_client.get_paginator("describe_cases")
for page in paginator.paginate(
afterTime=after_time,
beforeTime=before_time,
includeResolvedCases=resolved,
language="en",
):
cases += page["cases"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't describe cases. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
if resolved:
cases = filter(lambda case: case["status"] == "resolved", cases)
return cases
```
+ Weitere API-Informationen finden Sie in den folgenden Themen der *API-Referenz zum AWS SDK für Python (Boto3)*.
+ [AddAttachmentsToSet](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/AddAttachmentsToSet)
+ [AddCommunicationToCase](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/AddCommunicationToCase)
+ [CreateCase](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/CreateCase)
+ [DescribeAttachment](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeAttachment)
+ [DescribeCases](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeCases)
+ [DescribeCommunications](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeCommunications)
+ [DescribeServices](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeServices)
+ [DescribeSeverityLevels](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeSeverityLevels)
+ [ResolveCase](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/ResolveCase)
------
# Aktionen zur Support Verwendung AWS SDKs
Die folgenden Codebeispiele zeigen, wie Sie einzelne Support Aktionen mit ausführen AWS SDKs. Jedes Beispiel enthält einen Link zu GitHub, wo Sie Anweisungen zum Einrichten und Ausführen des Codes finden.
Die folgenden Beispiele enthalten nur die am häufigsten verwendeten Aktionen. Eine vollständige Liste finden Sie in der [AWS Support -API-Referenz](https://docs.aws.amazon.com/awssupport/latest/APIReference/welcome.html).
**Topics**
+ [`AddAttachmentsToSet`](support_example_support_AddAttachmentsToSet_section.md)
+ [`AddCommunicationToCase`](support_example_support_AddCommunicationToCase_section.md)
+ [`CreateCase`](support_example_support_CreateCase_section.md)
+ [`DescribeAttachment`](support_example_support_DescribeAttachment_section.md)
+ [`DescribeCases`](support_example_support_DescribeCases_section.md)
+ [`DescribeCommunications`](support_example_support_DescribeCommunications_section.md)
+ [`DescribeServices`](support_example_support_DescribeServices_section.md)
+ [`DescribeSeverityLevels`](support_example_support_DescribeSeverityLevels_section.md)
+ [`DescribeTrustedAdvisorCheckRefreshStatuses`](support_example_support_DescribeTrustedAdvisorCheckRefreshStatuses_section.md)
+ [`DescribeTrustedAdvisorCheckResult`](support_example_support_DescribeTrustedAdvisorCheckResult_section.md)
+ [`DescribeTrustedAdvisorCheckSummaries`](support_example_support_DescribeTrustedAdvisorCheckSummaries_section.md)
+ [`DescribeTrustedAdvisorChecks`](support_example_support_DescribeTrustedAdvisorChecks_section.md)
+ [`RefreshTrustedAdvisorCheck`](support_example_support_RefreshTrustedAdvisorCheck_section.md)
+ [`ResolveCase`](support_example_support_ResolveCase_section.md)
# Verwendung `AddAttachmentsToSet` mit einem AWS SDK oder CLI
Die folgenden Code-Beispiele zeigen, wie `AddAttachmentsToSet` verwendet wird.
Beispiele für Aktionen sind Codeauszüge aus größeren Programmen und müssen im Kontext ausgeführt werden. Im folgenden Codebeispiel können Sie diese Aktion im Kontext sehen:
+ [Kennenlernen der Grundlagen](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**SDK für .NET**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples) einrichten und ausführen.
```
///
/// Add an attachment to a set, or create a new attachment set if one does not exist.
///
/// The data for the attachment.
/// The file name for the attachment.
/// Optional setId for the attachment. Creates a new attachment set if empty.
/// The setId of the attachment.
public async Task AddAttachmentToSet(MemoryStream data, string fileName, string? attachmentSetId = null)
{
var response = await _amazonSupport.AddAttachmentsToSetAsync(
new AddAttachmentsToSetRequest
{
AttachmentSetId = attachmentSetId,
Attachments = new List
{
new Attachment
{
Data = data,
FileName = fileName
}
}
});
return response.AttachmentSetId;
}
```
+ Einzelheiten zur API finden Sie [AddAttachmentsToSet](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/AddAttachmentsToSet)in der *AWS SDK für .NET API-Referenz*.
------
#### [ CLI ]
**AWS CLI**
**So fügen Sie einen Anhang zu einem Satz hinzu**
Im folgenden `add-attachments-to-set` Beispiel wird einem Set ein Bild hinzugefügt, das Sie dann für einen Support-Fall in Ihrem AWS Konto angeben können.
```
aws support add-attachments-to-set \
--attachment-set-id "as-2f5a6faa2a4a1e600-mu-nk5xQlBr70-G1cUos5LZkd38KOAHZa9BMDVzNEXAMPLE" \
--attachments fileName=troubleshoot-screenshot.png,data=base64-encoded-string
```
Ausgabe:
```
{
"attachmentSetId": "as-2f5a6faa2a4a1e600-mu-nk5xQlBr70-G1cUos5LZkd38KOAHZa9BMDVzNEXAMPLE",
"expiryTime": "2020-05-14T17:04:40.790+0000"
}
```
Weitere Informationen finden Sie unter [Fallmanagement](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) im *Benutzerhandbuch für AWS Support*.
+ Einzelheiten zur API finden Sie [AddAttachmentsToSet](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/add-attachments-to-set.html)in der *AWS CLI Befehlsreferenz*.
------
#### [ Java ]
**SDK für Java 2.x**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples) einrichten und ausführen.
```
public static String addAttachment(SupportClient supportClient, String fileAttachment) {
try {
File myFile = new File(fileAttachment);
InputStream sourceStream = new FileInputStream(myFile);
SdkBytes sourceBytes = SdkBytes.fromInputStream(sourceStream);
Attachment attachment = Attachment.builder()
.fileName(myFile.getName())
.data(sourceBytes)
.build();
AddAttachmentsToSetRequest setRequest = AddAttachmentsToSetRequest.builder()
.attachments(attachment)
.build();
AddAttachmentsToSetResponse response = supportClient.addAttachmentsToSet(setRequest);
return response.attachmentSetId();
} catch (SupportException | FileNotFoundException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
```
+ Einzelheiten zur API finden Sie [AddAttachmentsToSet](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/AddAttachmentsToSet)in der *AWS SDK for Java 2.x API-Referenz*.
------
#### [ JavaScript ]
**SDK für JavaScript (v3)**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples) einrichten und ausführen.
```
import { AddAttachmentsToSetCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Create a new attachment set or add attachments to an existing set.
// Provide an 'attachmentSetId' value to add attachments to an existing set.
// Use AddCommunicationToCase or CreateCase to associate an attachment set with a support case.
const response = await client.send(
new AddAttachmentsToSetCommand({
// You can add up to three attachments per set. The size limit is 5 MB per attachment.
attachments: [
{
fileName: "example.txt",
data: new TextEncoder().encode("some example text"),
},
],
}),
);
// Use this ID in AddCommunicationToCase or CreateCase.
console.log(response.attachmentSetId);
return response;
} catch (err) {
console.error(err);
}
};
```
+ Einzelheiten zur API finden Sie [AddAttachmentsToSet](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/AddAttachmentsToSetCommand)in der *AWS SDK für JavaScript API-Referenz*.
------
#### [ Kotlin ]
**SDK für Kotlin**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples) einrichten und ausführen.
```
suspend fun addAttachment(fileAttachment: String): String? {
val myFile = File(fileAttachment)
val sourceBytes = (File(fileAttachment).readBytes())
val attachmentVal =
Attachment {
fileName = myFile.name
data = sourceBytes
}
val setRequest =
AddAttachmentsToSetRequest {
attachments = listOf(attachmentVal)
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.addAttachmentsToSet(setRequest)
return response.attachmentSetId
}
}
```
+ Einzelheiten zur API finden Sie [AddAttachmentsToSet](https://sdk.amazonaws.com/kotlin/api/latest/index.html)in der *API-Referenz zum AWS SDK für Kotlin*.
------
#### [ Python ]
**SDK für Python (Boto3)**
Es gibt noch mehr dazu. GitHub Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples) einrichten und ausführen.
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def add_attachment_to_set(self):
"""
Add an attachment to a set, or create a new attachment set if one does not exist.
:return: The attachment set ID.
"""
try:
response = self.support_client.add_attachments_to_set(
attachments=[
{
"fileName": "attachment_file.txt",
"data": b"This is a sample file for attachment to a support case.",
}
]
)
new_set_id = response["attachmentSetId"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't add attachment. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return new_set_id
```
+ Einzelheiten zur API finden Sie [AddAttachmentsToSet](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/AddAttachmentsToSet)in *AWS SDK for Python (Boto3) API* Reference.
------
# Verwendung `AddCommunicationToCase` mit einem AWS SDK oder CLI
Die folgenden Code-Beispiele zeigen, wie `AddCommunicationToCase` verwendet wird.
Beispiele für Aktionen sind Codeauszüge aus größeren Programmen und müssen im Kontext ausgeführt werden. Im folgenden Codebeispiel können Sie diese Aktion im Kontext sehen:
+ [Kennenlernen der Grundlagen](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**SDK für .NET**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples) einrichten und ausführen.
```
///
/// Add communication to a case, including optional attachment set ID and CC email addresses.
///
/// Id for the support case.
/// Body text of the communication.
/// Optional Id for an attachment set.
/// Optional list of CC email addresses.
/// True if successful.
public async Task AddCommunicationToCase(string caseId, string body,
string? attachmentSetId = null, List? ccEmailAddresses = null)
{
var response = await _amazonSupport.AddCommunicationToCaseAsync(
new AddCommunicationToCaseRequest()
{
CaseId = caseId,
CommunicationBody = body,
AttachmentSetId = attachmentSetId,
CcEmailAddresses = ccEmailAddresses
});
return response.Result;
}
```
+ Einzelheiten zur API finden Sie [AddCommunicationToCase](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/AddCommunicationToCase)in der *AWS SDK für .NET API-Referenz*.
------
#### [ CLI ]
**AWS CLI**
**So fügen Sie Kommunikation zu einem Fall hinzu**
Im folgenden `add-communication-to-case` Beispiel werden Mitteilungen zu einem Support-Fall in Ihrem AWS Konto hinzugefügt.
```
aws support add-communication-to-case \
--case-id "case-12345678910-2013-c4c1d2bf33c5cf47" \
--communication-body "I'm attaching a set of images to this case." \
--cc-email-addresses "myemail@example.com" \
--attachment-set-id "as-2f5a6faa2a4a1e600-mu-nk5xQlBr70-G1cUos5LZkd38KOAHZa9BMDVzNEXAMPLE"
```
Ausgabe:
```
{
"result": true
}
```
Weitere Informationen finden Sie unter [Fallmanagement](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) im *Benutzerhandbuch für AWS Support*.
+ Einzelheiten zur API finden Sie [AddCommunicationToCase](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/add-communication-to-case.html)in der *AWS CLI Befehlsreferenz*.
------
#### [ Java ]
**SDK für Java 2.x**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples) einrichten und ausführen.
```
public static void addAttachSupportCase(SupportClient supportClient, String caseId, String attachmentSetId) {
try {
AddCommunicationToCaseRequest caseRequest = AddCommunicationToCaseRequest.builder()
.caseId(caseId)
.attachmentSetId(attachmentSetId)
.communicationBody("Please refer to attachment for details.")
.build();
AddCommunicationToCaseResponse response = supportClient.addCommunicationToCase(caseRequest);
if (response.result())
System.out.println("You have successfully added a communication to an AWS Support case");
else
System.out.println("There was an error adding the communication to an AWS Support case");
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
```
+ Einzelheiten zur API finden Sie [AddCommunicationToCase](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/AddCommunicationToCase)in der *AWS SDK for Java 2.x API-Referenz*.
------
#### [ JavaScript ]
**SDK für JavaScript (v3)**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples) einrichten und ausführen.
```
import { AddCommunicationToCaseCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
let attachmentSetId;
try {
// Add a communication to a case.
const response = await client.send(
new AddCommunicationToCaseCommand({
communicationBody: "Adding an attachment.",
// Set value to an existing support case id.
caseId: "CASE_ID",
// Optional. Set value to an existing attachment set id to add attachments to the case.
attachmentSetId,
}),
);
console.log(response);
return response;
} catch (err) {
console.error(err);
}
};
```
+ Einzelheiten zur API finden Sie [AddCommunicationToCase](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/AddCommunicationToCaseCommand)in der *AWS SDK für JavaScript API-Referenz*.
------
#### [ Kotlin ]
**SDK für Kotlin**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples) einrichten und ausführen.
```
suspend fun addAttachSupportCase(
caseIdVal: String?,
attachmentSetIdVal: String?,
) {
val caseRequest =
AddCommunicationToCaseRequest {
caseId = caseIdVal
attachmentSetId = attachmentSetIdVal
communicationBody = "Please refer to attachment for details."
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.addCommunicationToCase(caseRequest)
if (response.result) {
println("You have successfully added a communication to an AWS Support case")
} else {
println("There was an error adding the communication to an AWS Support case")
}
}
}
```
+ Einzelheiten zur API finden Sie [AddCommunicationToCase](https://sdk.amazonaws.com/kotlin/api/latest/index.html)in der *API-Referenz zum AWS SDK für Kotlin*.
------
#### [ PowerShell ]
**Tools für V4 PowerShell **
**Beispiel 1: Fügt den Text einer E-Mail-Kommunikation zum angegebenen Fall hinzu.**
```
Add-ASACommunicationToCase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -CommunicationBody "Some text about the case"
```
**Beispiel 2: Fügt den Text einer E-Mail-Nachricht zum angegebenen Fall sowie eine oder mehrere E-Mail-Adressen hinzu, die in der CC-Zeile der E-Mail enthalten sind.**
```
Add-ASACommunicationToCase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -CcEmailAddress @("email1@address.com", "email2@address.com") -CommunicationBody "Some text about the case"
```
+ Einzelheiten zur API finden Sie unter [AddCommunicationToCase AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v4/reference)*Cmdlet-Referenz (V4).*
**Tools für V5 PowerShell **
**Beispiel 1: Fügt den Text einer E-Mail-Kommunikation zum angegebenen Fall hinzu.**
```
Add-ASACommunicationToCase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -CommunicationBody "Some text about the case"
```
**Beispiel 2: Fügt den Text einer E-Mail-Nachricht zum angegebenen Fall sowie eine oder mehrere E-Mail-Adressen hinzu, die in der CC-Zeile der E-Mail enthalten sind.**
```
Add-ASACommunicationToCase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -CcEmailAddress @("email1@address.com", "email2@address.com") -CommunicationBody "Some text about the case"
```
+ Einzelheiten zur API finden Sie unter [AddCommunicationToCase AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v5/reference)*Cmdlet-Referenz (*V5).
------
#### [ Python ]
**SDK für Python (Boto3)**
Es gibt noch mehr dazu. GitHub Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples) einrichten und ausführen.
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def add_communication_to_case(self, attachment_set_id, case_id):
"""
Add a communication and an attachment set to a case.
:param attachment_set_id: The ID of an existing attachment set.
:param case_id: The ID of the case.
"""
try:
self.support_client.add_communication_to_case(
caseId=case_id,
communicationBody="This is an example communication added to a support case.",
attachmentSetId=attachment_set_id,
)
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't add communication. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
```
+ Einzelheiten zur API finden Sie [AddCommunicationToCase](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/AddCommunicationToCase)in *AWS SDK for Python (Boto3) API* Reference.
------
# Verwendung `CreateCase` mit einem AWS SDK oder CLI
Die folgenden Code-Beispiele zeigen, wie `CreateCase` verwendet wird.
Beispiele für Aktionen sind Codeauszüge aus größeren Programmen und müssen im Kontext ausgeführt werden. Im folgenden Codebeispiel können Sie diese Aktion im Kontext sehen:
+ [Kennenlernen der Grundlagen](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**SDK für .NET**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples) einrichten und ausführen.
```
///
/// Create a new support case.
///
/// Service code for the new case.
/// Category for the new case.
/// Severity code for the new case.
/// Subject of the new case.
/// Body text of the new case.
/// Optional language support for your case.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// Optional Id for an attachment set for the new case.
/// Optional issue type for the new case. Options are "customer-service" or "technical".
/// The caseId of the new support case.
public async Task CreateCase(string serviceCode, string categoryCode, string severityCode, string subject,
string body, string language = "en", string? attachmentSetId = null, string issueType = "customer-service")
{
var response = await _amazonSupport.CreateCaseAsync(
new CreateCaseRequest()
{
ServiceCode = serviceCode,
CategoryCode = categoryCode,
SeverityCode = severityCode,
Subject = subject,
Language = language,
AttachmentSetId = attachmentSetId,
IssueType = issueType,
CommunicationBody = body
});
return response.CaseId;
}
```
+ Einzelheiten zur API finden Sie [CreateCase](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/CreateCase)in der *AWS SDK für .NET API-Referenz*.
------
#### [ CLI ]
**AWS CLI**
**So erstellen Sie einen Fall**
Im folgenden `create-case` Beispiel wird ein Support-Fall für Ihr AWS Konto erstellt.
```
aws support create-case \
--category-code "using-aws" \
--cc-email-addresses "myemail@example.com" \
--communication-body "I want to learn more about an AWS service." \
--issue-type "technical" \
--language "en" \
--service-code "general-info" \
--severity-code "low" \
--subject "Question about my account"
```
Ausgabe:
```
{
"caseId": "case-12345678910-2013-c4c1d2bf33c5cf47"
}
```
Weitere Informationen finden Sie unter [Fallmanagement](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) im *Benutzerhandbuch für AWS Support*.
+ Einzelheiten zur API finden Sie [CreateCase](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/create-case.html)in der *AWS CLI Befehlsreferenz*.
------
#### [ Java ]
**SDK für Java 2.x**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples) einrichten und ausführen.
```
public static String createSupportCase(SupportClient supportClient, List sevCatList, String sevLevel) {
try {
String serviceCode = sevCatList.get(0);
String caseCat = sevCatList.get(1);
CreateCaseRequest caseRequest = CreateCaseRequest.builder()
.categoryCode(caseCat.toLowerCase())
.serviceCode(serviceCode.toLowerCase())
.severityCode(sevLevel.toLowerCase())
.communicationBody("Test issue with " + serviceCode.toLowerCase())
.subject("Test case, please ignore")
.language("en")
.issueType("technical")
.build();
CreateCaseResponse response = supportClient.createCase(caseRequest);
return response.caseId();
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
```
+ Einzelheiten zur API finden Sie [CreateCase](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/CreateCase)in der *AWS SDK for Java 2.x API-Referenz*.
------
#### [ JavaScript ]
**SDK für JavaScript (v3)**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples) einrichten und ausführen.
```
import { CreateCaseCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Create a new case and log the case id.
// Important: This creates a real support case in your account.
const response = await client.send(
new CreateCaseCommand({
// The subject line of the case.
subject: "IGNORE: Test case",
// Use DescribeServices to find available service codes for each service.
serviceCode: "service-quicksight-end-user",
// Use DescribeSecurityLevels to find available severity codes for your support plan.
severityCode: "low",
// Use DescribeServices to find available category codes for each service.
categoryCode: "end-user-support",
// The main description of the support case.
communicationBody: "This is a test. Please ignore.",
}),
);
console.log(response.caseId);
return response;
} catch (err) {
console.error(err);
}
};
```
+ Einzelheiten zur API finden Sie [CreateCase](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/CreateCaseCommand)in der *AWS SDK für JavaScript API-Referenz*.
------
#### [ Kotlin ]
**SDK für Kotlin**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples) einrichten und ausführen.
```
suspend fun createSupportCase(
sevCatListVal: List,
sevLevelVal: String,
): String? {
val serCode = sevCatListVal[0]
val caseCategory = sevCatListVal[1]
val caseRequest =
CreateCaseRequest {
categoryCode = caseCategory.lowercase(Locale.getDefault())
serviceCode = serCode.lowercase(Locale.getDefault())
severityCode = sevLevelVal.lowercase(Locale.getDefault())
communicationBody = "Test issue with ${serCode.lowercase(Locale.getDefault())}"
subject = "Test case, please ignore"
language = "en"
issueType = "technical"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.createCase(caseRequest)
return response.caseId
}
}
```
+ Einzelheiten zur API finden Sie [CreateCase](https://sdk.amazonaws.com/kotlin/api/latest/index.html)in der *API-Referenz zum AWS SDK für Kotlin*.
------
#### [ PowerShell ]
**Tools für V4 PowerShell **
**Beispiel 1: Erstellt einen neuen Fall im AWS Support Center. Werte für die CategoryCode Parameter - ServiceCode und - können mit dem Get-ASAService Cmdlet abgerufen werden. Der Wert für den SeverityCode Parameter - kann mit dem Cmdlet abgerufen werden. Get-ASASeverityLevel Der Wert des IssueType Parameters - kann entweder „Kundenservice“ oder „technisch“ sein. Bei Erfolg wird die AWS Support-Fallnummer ausgegeben. Standardmäßig wird der Fall auf Englisch bearbeitet. Um Japanisch zu verwenden, fügen Sie den Parameter -Language „ja“ hinzu. Die CommunicationBody Parameter -ServiceCode, -CategoryCode, -Subject und - sind verpflichtend.**
```
New-ASACase -ServiceCode "amazon-cloudfront" -CategoryCode "APIs" -SeverityCode "low" -Subject "subject text" -CommunicationBody "description of the case" -CcEmailAddress @("email1@domain.com", "email2@domain.com") -IssueType "technical"
```
+ Einzelheiten zur API finden Sie unter [CreateCase AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v4/reference)*Cmdlet-Referenz (*V4).
**Tools für V5 PowerShell **
**Beispiel 1: Erstellt einen neuen Fall im AWS Support Center. Werte für die CategoryCode Parameter - ServiceCode und - können mit dem Get-ASAService Cmdlet abgerufen werden. Der Wert für den SeverityCode Parameter - kann mit dem Cmdlet abgerufen werden. Get-ASASeverityLevel Der Wert des IssueType Parameters - kann entweder „Kundenservice“ oder „technisch“ sein. Bei Erfolg wird die AWS Support-Fallnummer ausgegeben. Standardmäßig wird der Fall auf Englisch bearbeitet. Um Japanisch zu verwenden, fügen Sie den Parameter -Language „ja“ hinzu. Die CommunicationBody Parameter -ServiceCode, -CategoryCode, -Subject und - sind verpflichtend.**
```
New-ASACase -ServiceCode "amazon-cloudfront" -CategoryCode "APIs" -SeverityCode "low" -Subject "subject text" -CommunicationBody "description of the case" -CcEmailAddress @("email1@domain.com", "email2@domain.com") -IssueType "technical"
```
+ Einzelheiten zur API finden Sie unter [CreateCase AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v5/reference)*Cmdlet-Referenz (*V5).
------
#### [ Python ]
**SDK für Python (Boto3)**
Es gibt noch mehr dazu. GitHub Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples) einrichten und ausführen.
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def create_case(self, service, category, severity):
"""
Create a new support case.
:param service: The service to use for the new case.
:param category: The category to use for the new case.
:param severity: The severity to use for the new case.
:return: The caseId of the new case.
"""
try:
response = self.support_client.create_case(
subject="Example case for testing, ignore.",
serviceCode=service["code"],
severityCode=severity["code"],
categoryCode=category["code"],
communicationBody="Example support case body.",
language="en",
issueType="customer-service",
)
case_id = response["caseId"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't create case. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return case_id
```
+ Einzelheiten zur API finden Sie [CreateCase](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/CreateCase)in *AWS SDK for Python (Boto3) API* Reference.
------
# Verwendung `DescribeAttachment` mit einem AWS SDK oder CLI
Die folgenden Code-Beispiele zeigen, wie `DescribeAttachment` verwendet wird.
Beispiele für Aktionen sind Codeauszüge aus größeren Programmen und müssen im Kontext ausgeführt werden. Im folgenden Codebeispiel können Sie diese Aktion im Kontext sehen:
+ [Kennenlernen der Grundlagen](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**SDK für .NET**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples) einrichten und ausführen.
```
///
/// Get description of a specific attachment.
///
/// Id of the attachment, usually fetched by describing the communications of a case.
/// The attachment object.
public async Task DescribeAttachment(string attachmentId)
{
var response = await _amazonSupport.DescribeAttachmentAsync(
new DescribeAttachmentRequest()
{
AttachmentId = attachmentId
});
return response.Attachment;
}
```
+ Einzelheiten zur API finden Sie [DescribeAttachment](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeAttachment)in der *AWS SDK für .NET API-Referenz*.
------
#### [ CLI ]
**AWS CLI**
**So beschreiben Sie einen Anhang**
Im folgenden Beispiel für `describe-attachment` werden Informationen zum Anhang mit der angegebenen ID zurückgegeben.
```
aws support describe-attachment \
--attachment-id "attachment-KBnjRNrePd9D6Jx0-Mm00xZuDEaL2JAj_0-gJv9qqDooTipsz3V1Nb19rCfkZneeQeDPgp8X1iVJyHH7UuhZDdNeqGoduZsPrAhyMakqlc60-iJjL5HqyYGiT1FG8EXAMPLE"
```
Ausgabe:
```
{
"attachment": {
"fileName": "troubleshoot-screenshot.png",
"data": "base64-blob"
}
}
```
Weitere Informationen finden Sie unter [Fallmanagement](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) im *Benutzerhandbuch für AWS Support*.
+ Einzelheiten zur API finden Sie [DescribeAttachment](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-attachment.html)in der *AWS CLI Befehlsreferenz*.
------
#### [ Java ]
**SDK für Java 2.x**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples) einrichten und ausführen.
```
public static void describeAttachment(SupportClient supportClient, String attachId) {
try {
DescribeAttachmentRequest attachmentRequest = DescribeAttachmentRequest.builder()
.attachmentId(attachId)
.build();
DescribeAttachmentResponse response = supportClient.describeAttachment(attachmentRequest);
System.out.println("The name of the file is " + response.attachment().fileName());
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
```
+ Einzelheiten zur API finden Sie [DescribeAttachment](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeAttachment)in der *AWS SDK for Java 2.x API-Referenz*.
------
#### [ JavaScript ]
**SDK für JavaScript (v3)**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples) einrichten und ausführen.
```
import { DescribeAttachmentCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Get the metadata and content of an attachment.
const response = await client.send(
new DescribeAttachmentCommand({
// Set value to an existing attachment id.
// Use DescribeCommunications or DescribeCases to find an attachment id.
attachmentId: "ATTACHMENT_ID",
}),
);
console.log(response.attachment?.fileName);
return response;
} catch (err) {
console.error(err);
}
};
```
+ Einzelheiten zur API finden Sie [DescribeAttachment](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeAttachmentCommand)in der *AWS SDK für JavaScript API-Referenz*.
------
#### [ Kotlin ]
**SDK für Kotlin**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples) einrichten und ausführen.
```
suspend fun describeAttachment(attachId: String?) {
val attachmentRequest =
DescribeAttachmentRequest {
attachmentId = attachId
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeAttachment(attachmentRequest)
println("The name of the file is ${response.attachment?.fileName}")
}
}
```
+ Einzelheiten zur API finden Sie [DescribeAttachment](https://sdk.amazonaws.com/kotlin/api/latest/index.html)in der *API-Referenz zum AWS SDK für Kotlin*.
------
#### [ Python ]
**SDK für Python (Boto3)**
Es gibt noch mehr dazu. GitHub Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples) einrichten und ausführen.
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_attachment(self, attachment_id):
"""
Get information about an attachment by its attachmentID.
:param attachment_id: The ID of the attachment.
:return: The name of the attached file.
"""
try:
response = self.support_client.describe_attachment(
attachmentId=attachment_id
)
attached_file = response["attachment"]["fileName"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't get attachment description. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return attached_file
```
+ Einzelheiten zur API finden Sie [DescribeAttachment](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeAttachment)in *AWS SDK for Python (Boto3) API* Reference.
------
# Verwendung `DescribeCases` mit einem AWS SDK oder CLI
Die folgenden Code-Beispiele zeigen, wie `DescribeCases` verwendet wird.
Beispiele für Aktionen sind Codeauszüge aus größeren Programmen und müssen im Kontext ausgeführt werden. Im folgenden Codebeispiel können Sie diese Aktion im Kontext sehen:
+ [Kennenlernen der Grundlagen](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**SDK für .NET**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples) einrichten und ausführen.
```
///
/// Get case details for a list of case ids, optionally with date filters.
///
/// The list of case IDs.
/// Optional display ID.
/// True to include communication. Defaults to true.
/// True to include resolved cases. Defaults to false.
/// The optional start date for a filtered search.
/// The optional end date for a filtered search.
/// Optional language support for your case.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// A list of CaseDetails.
public async Task> DescribeCases(List caseIds, string? displayId = null, bool includeCommunication = true,
bool includeResolvedCases = false, DateTime? afterTime = null, DateTime? beforeTime = null,
string language = "en")
{
var results = new List();
var paginateCases = _amazonSupport.Paginators.DescribeCases(
new DescribeCasesRequest()
{
CaseIdList = caseIds,
DisplayId = displayId,
IncludeCommunications = includeCommunication,
IncludeResolvedCases = includeResolvedCases,
AfterTime = afterTime?.ToString("s"),
BeforeTime = beforeTime?.ToString("s"),
Language = language
});
// Get the entire list using the paginator.
await foreach (var cases in paginateCases.Cases)
{
results.Add(cases);
}
return results;
}
```
+ Einzelheiten zur API finden Sie [DescribeCases](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeCases)in der *AWS SDK für .NET API-Referenz*.
------
#### [ CLI ]
**AWS CLI**
**So beschreiben Sie einen Fall**
Das folgende `describe-cases` Beispiel gibt Informationen über den angegebenen Supportfall in Ihrem AWS Konto zurück.
```
aws support describe-cases \
--display-id "1234567890" \
--after-time "2020-03-23T21:31:47.774Z" \
--include-resolved-cases \
--language "en" \
--no-include-communications \
--max-item 1
```
Ausgabe:
```
{
"cases": [
{
"status": "resolved",
"ccEmailAddresses": [],
"timeCreated": "2020-03-23T21:31:47.774Z",
"caseId": "case-12345678910-2013-c4c1d2bf33c5cf47",
"severityCode": "low",
"language": "en",
"categoryCode": "using-aws",
"serviceCode": "general-info",
"submittedBy": "myemail@example.com",
"displayId": "1234567890",
"subject": "Question about my account"
}
]
}
```
Weitere Informationen finden Sie unter [Fallmanagement](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) im *Benutzerhandbuch für AWS Support*.
+ Einzelheiten zur API finden Sie [DescribeCases](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-cases.html)in der *AWS CLI Befehlsreferenz*.
------
#### [ Java ]
**SDK für Java 2.x**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples) einrichten und ausführen.
```
public static void getOpenCase(SupportClient supportClient) {
try {
// Specify the start and end time.
Instant now = Instant.now();
java.time.LocalDate.now();
Instant yesterday = now.minus(1, ChronoUnit.DAYS);
DescribeCasesRequest describeCasesRequest = DescribeCasesRequest.builder()
.maxResults(20)
.afterTime(yesterday.toString())
.beforeTime(now.toString())
.build();
DescribeCasesResponse response = supportClient.describeCases(describeCasesRequest);
List cases = response.cases();
for (CaseDetails sinCase : cases) {
System.out.println("The case status is " + sinCase.status());
System.out.println("The case Id is " + sinCase.caseId());
System.out.println("The case subject is " + sinCase.subject());
}
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
```
+ Einzelheiten zur API finden Sie [DescribeCases](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeCases)in der *AWS SDK for Java 2.x API-Referenz*.
------
#### [ JavaScript ]
**SDK für JavaScript (v3)**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples) einrichten und ausführen.
```
import { DescribeCasesCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Get all of the unresolved cases in your account.
// Filter or expand results by providing parameters to the DescribeCasesCommand. Refer
// to the TypeScript definition and the API doc for more information on possible parameters.
// https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-support/interfaces/describecasescommandinput.html
const response = await client.send(new DescribeCasesCommand({}));
const caseIds = response.cases.map((supportCase) => supportCase.caseId);
console.log(caseIds);
return response;
} catch (err) {
console.error(err);
}
};
```
+ Einzelheiten zur API finden Sie [DescribeCases](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeCasesCommand)in der *AWS SDK für JavaScript API-Referenz*.
------
#### [ Kotlin ]
**SDK für Kotlin**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples) einrichten und ausführen.
```
suspend fun getOpenCase() {
// Specify the start and end time.
val now = Instant.now()
LocalDate.now()
val yesterday = now.minus(1, ChronoUnit.DAYS)
val describeCasesRequest =
DescribeCasesRequest {
maxResults = 20
afterTime = yesterday.toString()
beforeTime = now.toString()
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeCases(describeCasesRequest)
response.cases?.forEach { sinCase ->
println("The case status is ${sinCase.status}")
println("The case Id is ${sinCase.caseId}")
println("The case subject is ${sinCase.subject}")
}
}
}
```
+ Einzelheiten zur API finden Sie [DescribeCases](https://sdk.amazonaws.com/kotlin/api/latest/index.html)in der *API-Referenz zum AWS SDK für Kotlin*.
------
#### [ PowerShell ]
**Tools für V4 PowerShell **
**Beispiel 1: Gibt die Details aller Supportfälle zurück.**
```
Get-ASACase
```
**Beispiel 2: Gibt die Details aller Supportfälle seit dem angegebenen Datum und der angegebenen Uhrzeit zurück.**
```
Get-ASACase -AfterTime "2013-09-10T03:06Z"
```
**Beispiel 3: Gibt die Details der ersten 10 Supportfälle zurück, einschließlich derer, die gelöst wurden.**
```
Get-ASACase -MaxResult 10 -IncludeResolvedCases $true
```
**Beispiel 4: Gibt die Details des einzelnen angegebenen Supportfalls zurück.**
```
Get-ASACase -CaseIdList "case-12345678910-2013-c4c1d2bf33c5cf47"
```
**Beispiel 5: Gibt die Details der angegebenen Supportfälle zurück.**
```
Get-ASACase -CaseIdList @("case-12345678910-2013-c4c1d2bf33c5cf47", "case-18929034710-2011-c4fdeabf33c5cf47")
```
+ Einzelheiten zur API finden Sie unter [DescribeCases AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v4/reference)*Cmdlet-Referenz (V4).*
**Tools für V5 PowerShell **
**Beispiel 1: Gibt die Details aller Supportfälle zurück.**
```
Get-ASACase
```
**Beispiel 2: Gibt die Details aller Supportfälle seit dem angegebenen Datum und der angegebenen Uhrzeit zurück.**
```
Get-ASACase -AfterTime "2013-09-10T03:06Z"
```
**Beispiel 3: Gibt die Details der ersten 10 Supportfälle zurück, einschließlich derer, die gelöst wurden.**
```
Get-ASACase -MaxResult 10 -IncludeResolvedCases $true
```
**Beispiel 4: Gibt die Details des einzelnen angegebenen Supportfalls zurück.**
```
Get-ASACase -CaseIdList "case-12345678910-2013-c4c1d2bf33c5cf47"
```
**Beispiel 5: Gibt die Details der angegebenen Supportfälle zurück.**
```
Get-ASACase -CaseIdList @("case-12345678910-2013-c4c1d2bf33c5cf47", "case-18929034710-2011-c4fdeabf33c5cf47")
```
+ Einzelheiten zur API finden Sie unter [DescribeCases AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v5/reference)*Cmdlet-Referenz (*V5).
------
#### [ Python ]
**SDK für Python (Boto3)**
Es gibt noch mehr dazu. GitHub Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples) einrichten und ausführen.
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_cases(self, after_time, before_time, resolved):
"""
Describe support cases over a period of time, optionally filtering
by status.
:param after_time: The start time to include for cases.
:param before_time: The end time to include for cases.
:param resolved: True to include resolved cases in the results,
otherwise results are open cases.
:return: The final status of the case.
"""
try:
cases = []
paginator = self.support_client.get_paginator("describe_cases")
for page in paginator.paginate(
afterTime=after_time,
beforeTime=before_time,
includeResolvedCases=resolved,
language="en",
):
cases += page["cases"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't describe cases. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
if resolved:
cases = filter(lambda case: case["status"] == "resolved", cases)
return cases
```
+ Einzelheiten zur API finden Sie [DescribeCases](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeCases)in *AWS SDK for Python (Boto3) API* Reference.
------
# Verwendung `DescribeCommunications` mit einem AWS SDK oder CLI
Die folgenden Code-Beispiele zeigen, wie `DescribeCommunications` verwendet wird.
Beispiele für Aktionen sind Codeauszüge aus größeren Programmen und müssen im Kontext ausgeführt werden. Im folgenden Codebeispiel können Sie diese Aktion im Kontext sehen:
+ [Kennenlernen der Grundlagen](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**SDK für .NET**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples) einrichten und ausführen.
```
///
/// Describe the communications for a case, optionally with a date filter.
///
/// The ID of the support case.
/// The optional start date for a filtered search.
/// The optional end date for a filtered search.
/// The list of communications for the case.
public async Task> DescribeCommunications(string caseId, DateTime? afterTime = null, DateTime? beforeTime = null)
{
var results = new List();
var paginateCommunications = _amazonSupport.Paginators.DescribeCommunications(
new DescribeCommunicationsRequest()
{
CaseId = caseId,
AfterTime = afterTime?.ToString("s"),
BeforeTime = beforeTime?.ToString("s")
});
// Get the entire list using the paginator.
await foreach (var communications in paginateCommunications.Communications)
{
results.Add(communications);
}
return results;
}
```
+ Einzelheiten zur API finden Sie [DescribeCommunications](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeCommunications)in der *AWS SDK für .NET API-Referenz*.
------
#### [ CLI ]
**AWS CLI**
**So beschreiben Sie die neueste Kommunikation für einen Fall**
Das folgende `describe-communications` Beispiel gibt die neueste Kommunikation für den angegebenen Supportfall in Ihrem AWS Konto zurück.
```
aws support describe-communications \
--case-id "case-12345678910-2013-c4c1d2bf33c5cf47" \
--after-time "2020-03-23T21:31:47.774Z" \
--max-item 1
```
Ausgabe:
```
{
"communications": [
{
"body": "I want to learn more about an AWS service.",
"attachmentSet": [],
"caseId": "case-12345678910-2013-c4c1d2bf33c5cf47",
"timeCreated": "2020-05-12T23:12:35.000Z",
"submittedBy": "Amazon Web Services"
}
],
"NextToken": "eyJuZXh0VG9rZW4iOiBudWxsLCAiYm90b190cnVuY2F0ZV9hbW91bnQEXAMPLE=="
}
```
Weitere Informationen finden Sie unter [Fallmanagement](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) im *Benutzerhandbuch für AWS Support*.
+ Einzelheiten zur API finden Sie [DescribeCommunications](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-communications.html)in der *AWS CLI Befehlsreferenz*.
------
#### [ Java ]
**SDK für Java 2.x**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples) einrichten und ausführen.
```
public static String listCommunications(SupportClient supportClient, String caseId) {
try {
String attachId = null;
DescribeCommunicationsRequest communicationsRequest = DescribeCommunicationsRequest.builder()
.caseId(caseId)
.maxResults(10)
.build();
DescribeCommunicationsResponse response = supportClient.describeCommunications(communicationsRequest);
List communications = response.communications();
for (Communication comm : communications) {
System.out.println("the body is: " + comm.body());
// Get the attachment id value.
List attachments = comm.attachmentSet();
for (AttachmentDetails detail : attachments) {
attachId = detail.attachmentId();
}
}
return attachId;
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
```
+ Einzelheiten zur API finden Sie [DescribeCommunications](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeCommunications)in der *AWS SDK for Java 2.x API-Referenz*.
------
#### [ JavaScript ]
**SDK für JavaScript (v3)**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples) einrichten und ausführen.
```
import { DescribeCommunicationsCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Get all communications for the support case.
// Filter results by providing parameters to the DescribeCommunicationsCommand. Refer
// to the TypeScript definition and the API doc for more information on possible parameters.
// https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-support/interfaces/describecommunicationscommandinput.html
const response = await client.send(
new DescribeCommunicationsCommand({
// Set value to an existing case id.
caseId: "CASE_ID",
}),
);
const text = response.communications.map((item) => item.body).join("\n");
console.log(text);
return response;
} catch (err) {
console.error(err);
}
};
```
+ Einzelheiten zur API finden Sie [DescribeCommunications](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeCommunicationsCommand)in der *AWS SDK für JavaScript API-Referenz*.
------
#### [ Kotlin ]
**SDK für Kotlin**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples) einrichten und ausführen.
```
suspend fun listCommunications(caseIdVal: String?): String? {
val communicationsRequest =
DescribeCommunicationsRequest {
caseId = caseIdVal
maxResults = 10
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeCommunications(communicationsRequest)
response.communications?.forEach { comm ->
println("the body is: " + comm.body)
comm.attachmentSet?.forEach { detail ->
return detail.attachmentId
}
}
}
return ""
}
```
+ Einzelheiten zur API finden Sie [DescribeCommunications](https://sdk.amazonaws.com/kotlin/api/latest/index.html)in der *API-Referenz zum AWS SDK für Kotlin*.
------
#### [ PowerShell ]
**Tools für V4 PowerShell **
**Beispiel 1: Gibt alle Kommunikationen für den angegebenen Fall zurück.**
```
Get-ASACommunication -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47"
```
**Beispiel 2: Gibt alle Kommunikationen seit Mitternacht UTC am 1. Januar 2012 für den angegebenen Fall zurück.**
```
Get-ASACommunication -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -AfterTime "2012-01-10T00:00Z"
```
+ Einzelheiten zur API finden Sie unter [DescribeCommunications AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v4/reference)*Cmdlet-Referenz (V4).*
**Tools für V5 PowerShell **
**Beispiel 1: Gibt alle Kommunikationen für den angegebenen Fall zurück.**
```
Get-ASACommunication -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47"
```
**Beispiel 2: Gibt alle Kommunikationen seit Mitternacht UTC am 1. Januar 2012 für den angegebenen Fall zurück.**
```
Get-ASACommunication -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47" -AfterTime "2012-01-10T00:00Z"
```
+ Einzelheiten zur API finden Sie unter [DescribeCommunications AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v5/reference)*Cmdlet-Referenz (*V5).
------
#### [ Python ]
**SDK für Python (Boto3)**
Es gibt noch mehr dazu. GitHub Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples) einrichten und ausführen.
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_all_case_communications(self, case_id):
"""
Describe all the communications for a case using a paginator.
:param case_id: The ID of the case.
:return: The communications for the case.
"""
try:
communications = []
paginator = self.support_client.get_paginator("describe_communications")
for page in paginator.paginate(caseId=case_id):
communications += page["communications"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't describe communications. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return communications
```
+ Einzelheiten zur API finden Sie [DescribeCommunications](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeCommunications)in *AWS SDK for Python (Boto3) API* Reference.
------
# Verwendung `DescribeServices` mit einem AWS SDK oder CLI
Die folgenden Code-Beispiele zeigen, wie `DescribeServices` verwendet wird.
Beispiele für Aktionen sind Codeauszüge aus größeren Programmen und müssen im Kontext ausgeführt werden. Im folgenden Codebeispiel können Sie diese Aktion im Kontext sehen:
+ [Kennenlernen der Grundlagen](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**SDK für .NET**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples) einrichten und ausführen.
```
///
/// Get the descriptions of AWS services.
///
/// Optional language for services.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// The list of AWS service descriptions.
public async Task> DescribeServices(string language = "en")
{
var response = await _amazonSupport.DescribeServicesAsync(
new DescribeServicesRequest()
{
Language = language
});
return response.Services;
}
```
+ Einzelheiten zur API finden Sie [DescribeServices](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeServices)in der *AWS SDK für .NET API-Referenz*.
------
#### [ CLI ]
**AWS CLI**
**Um AWS Dienste und Servicekategorien aufzulisten**
Im folgenden Beispiel für `describe-services` werden die verfügbaren Servicekategorien für die Anforderung allgemeiner Informationen aufgelistet.
```
aws support describe-services \
--service-code-list "general-info"
```
Ausgabe:
```
{
"services": [
{
"code": "general-info",
"name": "General Info and Getting Started",
"categories": [
{
"code": "charges",
"name": "How Will I Be Charged?"
},
{
"code": "gdpr-queries",
"name": "Data Privacy Query"
},
{
"code": "reserved-instances",
"name": "Reserved Instances"
},
{
"code": "resource",
"name": "Where is my Resource?"
},
{
"code": "using-aws",
"name": "Using AWS & Services"
},
{
"code": "free-tier",
"name": "Free Tier"
},
{
"code": "security-and-compliance",
"name": "Security & Compliance"
},
{
"code": "account-structure",
"name": "Account Structure"
}
]
}
]
}
```
Weitere Informationen finden Sie unter [Fallmanagement](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) im *Benutzerhandbuch für AWS Support*.
+ Einzelheiten zur API finden Sie [DescribeServices](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-services.html)in der *AWS CLI Befehlsreferenz*.
------
#### [ Java ]
**SDK für Java 2.x**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples) einrichten und ausführen.
```
// Return a List that contains a Service name and Category name.
public static List displayServices(SupportClient supportClient) {
try {
DescribeServicesRequest servicesRequest = DescribeServicesRequest.builder()
.language("en")
.build();
DescribeServicesResponse response = supportClient.describeServices(servicesRequest);
String serviceCode = null;
String catName = null;
List sevCatList = new ArrayList<>();
List services = response.services();
System.out.println("Get the first 10 services");
int index = 1;
for (Service service : services) {
if (index == 11)
break;
System.out.println("The Service name is: " + service.name());
if (service.name().compareTo("Account") == 0)
serviceCode = service.code();
// Get the Categories for this service.
List categories = service.categories();
for (Category cat : categories) {
System.out.println("The category name is: " + cat.name());
if (cat.name().compareTo("Security") == 0)
catName = cat.name();
}
index++;
}
// Push the two values to the list.
sevCatList.add(serviceCode);
sevCatList.add(catName);
return sevCatList;
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return null;
}
```
+ Einzelheiten zur API finden Sie [DescribeServices](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeServices)in der *AWS SDK for Java 2.x API-Referenz*.
------
#### [ Kotlin ]
**SDK für Kotlin**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples) einrichten und ausführen.
```
// Return a List that contains a Service name and Category name.
suspend fun displayServices(): List {
var serviceCode = ""
var catName = ""
val sevCatList = mutableListOf()
val servicesRequest =
DescribeServicesRequest {
language = "en"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeServices(servicesRequest)
println("Get the first 10 services")
var index = 1
response.services?.forEach { service ->
if (index == 11) {
return@forEach
}
println("The Service name is ${service.name}")
if (service.name == "Account") {
serviceCode = service.code.toString()
}
// Get the categories for this service.
service.categories?.forEach { cat ->
println("The category name is ${cat.name}")
if (cat.name == "Security") {
catName = cat.name!!
}
}
index++
}
}
// Push the two values to the list.
serviceCode.let { sevCatList.add(it) }
catName.let { sevCatList.add(it) }
return sevCatList
}
```
+ Einzelheiten zur API finden Sie [DescribeServices](https://sdk.amazonaws.com/kotlin/api/latest/index.html)in der *API-Referenz zum AWS SDK für Kotlin*.
------
#### [ PowerShell ]
**Tools für V4 PowerShell **
**Beispiel 1: Gibt alle verfügbaren Servicecodes, Namen und Kategorien zurück.**
```
Get-ASAService
```
**Beispiel 2: Gibt den Namen und die Kategorien für den Service mit dem angegebenen Code zurück.**
```
Get-ASAService -ServiceCodeList "amazon-cloudfront"
```
**Beispiel 3: Gibt den Namen und die Kategorien für die angegebenen Servicecodes zurück.**
```
Get-ASAService -ServiceCodeList @("amazon-cloudfront", "amazon-cloudwatch")
```
**Beispiel 4: Gibt den Namen und die Kategorien (in Japanisch) für die angegebenen Servicecodes zurück. Derzeit werden die Sprachcodes Englisch („en“) und Japanisch („ja“) unterstützt.**
```
Get-ASAService -ServiceCodeList @("amazon-cloudfront", "amazon-cloudwatch") -Language "ja"
```
+ Einzelheiten zur API finden Sie unter [DescribeServices AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v4/reference)*Cmdlet-Referenz (V4).*
**Tools für V5 PowerShell **
**Beispiel 1: Gibt alle verfügbaren Servicecodes, Namen und Kategorien zurück.**
```
Get-ASAService
```
**Beispiel 2: Gibt den Namen und die Kategorien für den Service mit dem angegebenen Code zurück.**
```
Get-ASAService -ServiceCodeList "amazon-cloudfront"
```
**Beispiel 3: Gibt den Namen und die Kategorien für die angegebenen Servicecodes zurück.**
```
Get-ASAService -ServiceCodeList @("amazon-cloudfront", "amazon-cloudwatch")
```
**Beispiel 4: Gibt den Namen und die Kategorien (in Japanisch) für die angegebenen Servicecodes zurück. Derzeit werden die Sprachcodes Englisch („en“) und Japanisch („ja“) unterstützt.**
```
Get-ASAService -ServiceCodeList @("amazon-cloudfront", "amazon-cloudwatch") -Language "ja"
```
+ Einzelheiten zur API finden Sie unter [DescribeServices AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v5/reference)*Cmdlet-Referenz (*V5).
------
#### [ Python ]
**SDK für Python (Boto3)**
Es gibt noch mehr dazu. GitHub Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples) einrichten und ausführen.
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_services(self, language):
"""
Get the descriptions of AWS services available for support for a language.
:param language: The language for support services.
Currently, only "en" (English) and "ja" (Japanese) are supported.
:return: The list of AWS service descriptions.
"""
try:
response = self.support_client.describe_services(language=language)
services = response["services"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't get Support services for language %s. Here's why: %s: %s",
language,
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return services
```
+ Einzelheiten zur API finden Sie [DescribeServices](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeServices)in *AWS SDK for Python (Boto3) API* Reference.
------
# Verwendung `DescribeSeverityLevels` mit einem AWS SDK oder CLI
Die folgenden Code-Beispiele zeigen, wie `DescribeSeverityLevels` verwendet wird.
Beispiele für Aktionen sind Codeauszüge aus größeren Programmen und müssen im Kontext ausgeführt werden. Im folgenden Codebeispiel können Sie diese Aktion im Kontext sehen:
+ [Kennenlernen der Grundlagen](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**SDK für .NET**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples) einrichten und ausführen.
```
///
/// Get the descriptions of support severity levels.
///
/// Optional language for severity levels.
/// Currently Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”) are supported.
/// The list of support severity levels.
public async Task> DescribeSeverityLevels(string language = "en")
{
var response = await _amazonSupport.DescribeSeverityLevelsAsync(
new DescribeSeverityLevelsRequest()
{
Language = language
});
return response.SeverityLevels;
}
```
+ Einzelheiten zur API finden Sie [DescribeSeverityLevels](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/DescribeSeverityLevels)in der *AWS SDK für .NET API-Referenz*.
------
#### [ CLI ]
**AWS CLI**
**So listen Sie die verfügbaren Schweregrade auf**
Im folgenden Beispiel für `describe-severity-levels` werden die verfügbaren Schweregrade für einen Supportfall aufgelistet.
```
aws support describe-severity-levels
```
Ausgabe:
```
{
"severityLevels": [
{
"code": "low",
"name": "Low"
},
{
"code": "normal",
"name": "Normal"
},
{
"code": "high",
"name": "High"
},
{
"code": "urgent",
"name": "Urgent"
},
{
"code": "critical",
"name": "Critical"
}
]
}
```
Weitere Informationen finden Sie unter [Auswählen eines Schweregrads](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html#choosing-severity) im *Benutzerhandbuch für AWS Support*.
+ Einzelheiten zur API finden Sie [DescribeSeverityLevels](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-severity-levels.html)in der *AWS CLI Befehlsreferenz*.
------
#### [ Java ]
**SDK für Java 2.x**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples) einrichten und ausführen.
```
public static String displaySevLevels(SupportClient supportClient) {
try {
DescribeSeverityLevelsRequest severityLevelsRequest = DescribeSeverityLevelsRequest.builder()
.language("en")
.build();
DescribeSeverityLevelsResponse response = supportClient.describeSeverityLevels(severityLevelsRequest);
List severityLevels = response.severityLevels();
String levelName = null;
for (SeverityLevel sevLevel : severityLevels) {
System.out.println("The severity level name is: " + sevLevel.name());
if (sevLevel.name().compareTo("High") == 0)
levelName = sevLevel.name();
}
return levelName;
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
return "";
}
```
+ Einzelheiten zur API finden Sie [DescribeSeverityLevels](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/DescribeSeverityLevels)in der *AWS SDK for Java 2.x API-Referenz*.
------
#### [ JavaScript ]
**SDK für JavaScript (v3)**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples) einrichten und ausführen.
```
import { DescribeSeverityLevelsCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
export const main = async () => {
try {
// Get the list of severity levels.
// The available values depend on the support plan for the account.
const response = await client.send(new DescribeSeverityLevelsCommand({}));
console.log(response.severityLevels);
return response;
} catch (err) {
console.error(err);
}
};
```
+ Einzelheiten zur API finden Sie [DescribeSeverityLevels](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/DescribeSeverityLevelsCommand)in der *AWS SDK für JavaScript API-Referenz*.
------
#### [ Kotlin ]
**SDK für Kotlin**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples) einrichten und ausführen.
```
suspend fun displaySevLevels(): String {
var levelName = ""
val severityLevelsRequest =
DescribeSeverityLevelsRequest {
language = "en"
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.describeSeverityLevels(severityLevelsRequest)
response.severityLevels?.forEach { sevLevel ->
println("The severity level name is: ${sevLevel.name}")
if (sevLevel.name == "High") {
levelName = sevLevel.name!!
}
}
return levelName
}
}
```
+ Einzelheiten zur API finden Sie [DescribeSeverityLevels](https://sdk.amazonaws.com/kotlin/api/latest/index.html)in der *API-Referenz zum AWS SDK für Kotlin*.
------
#### [ PowerShell ]
**Tools für V4 PowerShell **
**Beispiel 1: Gibt die Liste der Schweregrade zurück, die einem AWS Support-Fall zugewiesen werden können.**
```
Get-ASASeverityLevel
```
**Beispiel 2: Gibt die Liste der Schweregrade zurück, die einem AWS Support-Fall zugewiesen werden können. Die Namen der Grade werden auf Japanisch zurückgegeben.**
```
Get-ASASeverityLevel -Language "ja"
```
+ Einzelheiten zur API finden Sie unter [DescribeSeverityLevels AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v4/reference)*Cmdlet-Referenz (V4).*
**Tools für V5 PowerShell **
**Beispiel 1: Gibt die Liste der Schweregrade zurück, die einem AWS Support-Fall zugewiesen werden können.**
```
Get-ASASeverityLevel
```
**Beispiel 2: Gibt die Liste der Schweregrade zurück, die einem AWS Support-Fall zugewiesen werden können. Die Namen der Grade werden auf Japanisch zurückgegeben.**
```
Get-ASASeverityLevel -Language "ja"
```
+ Einzelheiten zur API finden Sie unter [DescribeSeverityLevels AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v5/reference)*Cmdlet-Referenz (V5*).
------
#### [ Python ]
**SDK für Python (Boto3)**
Es gibt noch mehr dazu. GitHub Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples) einrichten und ausführen.
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def describe_severity_levels(self, language):
"""
Get the descriptions of available severity levels for support cases for a language.
:param language: The language for support severity levels.
Currently, only "en" (English) and "ja" (Japanese) are supported.
:return: The list of severity levels.
"""
try:
response = self.support_client.describe_severity_levels(language=language)
severity_levels = response["severityLevels"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't get severity levels for language %s. Here's why: %s: %s",
language,
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return severity_levels
```
+ Einzelheiten zur API finden Sie [DescribeSeverityLevels](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/DescribeSeverityLevels)in *AWS SDK for Python (Boto3) API* Reference.
------
# Verwendung von `DescribeTrustedAdvisorCheckRefreshStatuses` mit einer CLI
Die folgenden Code-Beispiele zeigen, wie `DescribeTrustedAdvisorCheckRefreshStatuses` verwendet wird.
------
#### [ CLI ]
**AWS CLI**
**Um den Aktualisierungsstatus von AWS Trusted Advisor Advisor-Prüfungen aufzulisten**
Im folgenden Beispiel für `describe-trusted-advisor-check-refresh-statuses` wird der Aktualisierungsstatus für zwei Trusted-Advisor-Prüfungen aufgelistet: Bucket-Berechtigungen von Amazon S3 und Verwendung von IAM.
```
aws support describe-trusted-advisor-check-refresh-statuses \
--check-id "Pfx0RwqBli" "zXCkfM1nI3"
```
Ausgabe:
```
{
"statuses": [
{
"checkId": "Pfx0RwqBli",
"status": "none",
"millisUntilNextRefreshable": 0
},
{
"checkId": "zXCkfM1nI3",
"status": "none",
"millisUntilNextRefreshable": 0
}
]
}
```
Weitere Informationen finden Sie unter [AWS Trusted Advisor](https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor.html) im *Benutzerhandbuch für AWS Support*.
+ Einzelheiten zur API finden Sie unter [DescribeTrustedAdvisorCheckRefreshStatuses AWS CLI](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-trusted-advisor-check-refresh-statuses.html)*Befehlsreferenz.*
------
#### [ PowerShell ]
**Tools für PowerShell V4**
**Beispiel 1: Gibt den aktuellen Status der Aktualisierungsanforderungen für die angegebenen Prüfungen zurück. Anfrage — ASATrusted AdvisorCheckRefresh kann verwendet werden, um anzufordern, dass die Statusinformationen der Prüfungen aktualisiert werden.**
```
Get-ASATrustedAdvisorCheckRefreshStatus -CheckId @("checkid1", "checkid2")
```
+ Einzelheiten zur API finden Sie unter [DescribeTrustedAdvisorCheckRefreshStatuses AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v4/reference)*Cmdlet-Referenz (*V4).
**Tools für V5 PowerShell **
**Beispiel 1: Gibt den aktuellen Status der Aktualisierungsanforderungen für die angegebenen Prüfungen zurück. Anfrage — ASATrusted AdvisorCheckRefresh kann verwendet werden, um anzufordern, dass die Statusinformationen der Prüfungen aktualisiert werden.**
```
Get-ASATrustedAdvisorCheckRefreshStatus -CheckId @("checkid1", "checkid2")
```
+ Einzelheiten zur API finden Sie unter [DescribeTrustedAdvisorCheckRefreshStatuses AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v5/reference)*Cmdlet-Referenz (*V5).
------
# Verwendung von `DescribeTrustedAdvisorCheckResult` mit einer CLI
Die folgenden Code-Beispiele zeigen, wie `DescribeTrustedAdvisorCheckResult` verwendet wird.
------
#### [ CLI ]
**AWS CLI**
**Um die Ergebnisse einer AWS Trusted Advisor-Prüfung aufzulisten**
Im folgenden Beispiel für `describe-trusted-advisor-check-result` werden die Ergebnisse der IAM-Nutzungsprüfung aufgelistet.
```
aws support describe-trusted-advisor-check-result \
--check-id "zXCkfM1nI3"
```
Ausgabe:
```
{
"result": {
"checkId": "zXCkfM1nI3",
"timestamp": "2020-05-13T21:38:05Z",
"status": "ok",
"resourcesSummary": {
"resourcesProcessed": 1,
"resourcesFlagged": 0,
"resourcesIgnored": 0,
"resourcesSuppressed": 0
},
"categorySpecificSummary": {
"costOptimizing": {
"estimatedMonthlySavings": 0.0,
"estimatedPercentMonthlySavings": 0.0
}
},
"flaggedResources": [
{
"status": "ok",
"resourceId": "47DEQpj8HBSa-_TImW-5JCeuQeRkm5NMpJWZEXAMPLE",
"isSuppressed": false
}
]
}
}
```
Weitere Informationen finden Sie unter [AWS Trusted Advisor](https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor.html) im *Benutzerhandbuch für AWS Support*.
+ Einzelheiten zur API finden Sie [DescribeTrustedAdvisorCheckResult](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-trusted-advisor-check-result.html)unter *AWS CLI Befehlsreferenz*.
------
#### [ PowerShell ]
**Tools für PowerShell V4**
**Beispiel 1: Gibt die Ergebnisse einer Prüfung von Trusted Advisor zurück. Die Liste der verfügbaren Trusted Advisor Advisor-Checks kann mit Get- abgerufen werden ASATrustedAdvisorChecks. Die Ausgabe umfasst den Gesamtstatus der Prüfung, den Zeitstempel, zu dem die Prüfung zuletzt durchgeführt wurde, und die eindeutige Prüf-ID für die jeweilige Prüfung. Um die Ergebnisse auf Japanisch auszugeben, fügen Sie den Parameter -Language „ja“ hinzu.**
```
Get-ASATrustedAdvisorCheckResult -CheckId "checkid1"
```
+ Einzelheiten zur API finden Sie unter [DescribeTrustedAdvisorCheckResult AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v4/reference)*Cmdlet-Referenz (V4).*
**Tools für V5 PowerShell **
**Beispiel 1: Gibt die Ergebnisse einer Prüfung von Trusted Advisor zurück. Die Liste der verfügbaren Trusted Advisor Advisor-Checks kann mit Get- abgerufen werden ASATrustedAdvisorChecks. Die Ausgabe umfasst den Gesamtstatus der Prüfung, den Zeitstempel, zu dem die Prüfung zuletzt durchgeführt wurde, und die eindeutige Prüf-ID für die jeweilige Prüfung. Um die Ergebnisse auf Japanisch auszugeben, fügen Sie den Parameter -Language „ja“ hinzu.**
```
Get-ASATrustedAdvisorCheckResult -CheckId "checkid1"
```
+ Einzelheiten zur API finden Sie unter [DescribeTrustedAdvisorCheckResult AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v5/reference)*Cmdlet-Referenz (V5*).
------
# Verwendung von `DescribeTrustedAdvisorCheckSummaries` mit einer CLI
Die folgenden Code-Beispiele zeigen, wie `DescribeTrustedAdvisorCheckSummaries` verwendet wird.
------
#### [ CLI ]
**AWS CLI**
**Um die Zusammenfassungen der AWS Trusted Advisor Advisor-Prüfungen aufzulisten**
Im folgenden Beispiel für `describe-trusted-advisor-check-summaries` werden die Ergebnisse von zwei Trusted-Advisor-Prüfungen aufgelistet: Bucket-Berechtigungen von Amazon S3 und Verwendung von IAM.
```
aws support describe-trusted-advisor-check-summaries \
--check-ids "Pfx0RwqBli" "zXCkfM1nI3"
```
Ausgabe:
```
{
"summaries": [
{
"checkId": "Pfx0RwqBli",
"timestamp": "2020-05-13T21:38:12Z",
"status": "ok",
"hasFlaggedResources": true,
"resourcesSummary": {
"resourcesProcessed": 44,
"resourcesFlagged": 0,
"resourcesIgnored": 0,
"resourcesSuppressed": 0
},
"categorySpecificSummary": {
"costOptimizing": {
"estimatedMonthlySavings": 0.0,
"estimatedPercentMonthlySavings": 0.0
}
}
},
{
"checkId": "zXCkfM1nI3",
"timestamp": "2020-05-13T21:38:05Z",
"status": "ok",
"hasFlaggedResources": true,
"resourcesSummary": {
"resourcesProcessed": 1,
"resourcesFlagged": 0,
"resourcesIgnored": 0,
"resourcesSuppressed": 0
},
"categorySpecificSummary": {
"costOptimizing": {
"estimatedMonthlySavings": 0.0,
"estimatedPercentMonthlySavings": 0.0
}
}
}
]
}
```
Weitere Informationen finden Sie unter [AWS Trusted Advisor](https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor.html) im *Benutzerhandbuch für AWS Support*.
+ Einzelheiten zur API finden Sie unter [DescribeTrustedAdvisorCheckSummaries AWS CLI](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-trusted-advisor-check-summaries.html)*Befehlsreferenz.*
------
#### [ PowerShell ]
**Tools für PowerShell V4**
**Beispiel 1: Gibt die neueste Zusammenfassung für die angegebene Prüfung von Trusted Advisor zurück.**
```
Get-ASATrustedAdvisorCheckSummary -CheckId "checkid1"
```
**Beispiel 2: Gibt die neuesten Zusammenfassungen für die angegebenen Prüfungen von Trusted Advisor zurück.**
```
Get-ASATrustedAdvisorCheckSummary -CheckId @("checkid1", "checkid2")
```
+ Einzelheiten zur API finden Sie unter [DescribeTrustedAdvisorCheckSummaries AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v4/reference)*Cmdlet-Referenz (V4).*
**Tools für V5 PowerShell **
**Beispiel 1: Gibt die neueste Zusammenfassung für die angegebene Prüfung von Trusted Advisor zurück.**
```
Get-ASATrustedAdvisorCheckSummary -CheckId "checkid1"
```
**Beispiel 2: Gibt die neuesten Zusammenfassungen für die angegebenen Prüfungen von Trusted Advisor zurück.**
```
Get-ASATrustedAdvisorCheckSummary -CheckId @("checkid1", "checkid2")
```
+ Einzelheiten zur API finden Sie unter [DescribeTrustedAdvisorCheckSummaries AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v5/reference)*Cmdlet-Referenz (*V5).
------
# Verwendung von `DescribeTrustedAdvisorChecks` mit einer CLI
Die folgenden Code-Beispiele zeigen, wie `DescribeTrustedAdvisorChecks` verwendet wird.
------
#### [ CLI ]
**AWS CLI**
**Um die verfügbaren AWS Trusted Advisor Advisor-Checks aufzulisten**
Das folgende `describe-trusted-advisor-checks` Beispiel listet die verfügbaren Trusted Advisor Advisor-Checks in Ihrem AWS Konto auf. Zu diesen Informationen gehören der Name, die ID, die Beschreibung, die Kategorie und die Metadaten der Prüfung. Beachten Sie, dass die Ausgabe aus Gründen der Lesbarkeit gekürzt ist.
```
aws support describe-trusted-advisor-checks \
--language "en"
```
Ausgabe:
```
{
"checks": [
{
"id": "zXCkfM1nI3",
"name": "IAM Use",
"description": "Checks for your use of AWS Identity and Access Management (IAM). You can use IAM to create users, groups, and roles in AWS, and you can use permissions to control access to AWS resources. \n
\n
\nAlert Criteria
\nYellow: No IAM users have been created for this account.\n
\n
\nRecommended Action
\nCreate one or more IAM users and groups in your account. You can then create additional users whose permissions are limited to perform specific tasks in your AWS environment. For more information, see Getting Started. \n
\nAdditional Resources
\nWhat Is IAM?",
"category": "security",
"metadata": []
}
]
}
```
Weitere Informationen finden Sie unter [AWS Trusted Advisor](https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor.html) im *Benutzerhandbuch für AWS Support*.
+ Einzelheiten zur API finden Sie [DescribeTrustedAdvisorChecks](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/describe-trusted-advisor-checks.html)in der *AWS CLI Befehlsreferenz*.
------
#### [ PowerShell ]
**Tools für PowerShell V4**
**Beispiel 1: Gibt die Sammlung von Prüfungen von Trusted Advisor zurück. Sie müssen den Parameter „Language“ angeben, der entweder „en“ für englische Ausgabe oder „ja“ für japanische Ausgabe akzeptieren kann.**
```
Get-ASATrustedAdvisorCheck -Language "en"
```
+ Einzelheiten zur API finden Sie unter [DescribeTrustedAdvisorChecks AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v4/reference)*Cmdlet-Referenz (V4).*
**Tools für V5 PowerShell **
**Beispiel 1: Gibt die Sammlung von Prüfungen von Trusted Advisor zurück. Sie müssen den Parameter „Language“ angeben, der entweder „en“ für englische Ausgabe oder „ja“ für japanische Ausgabe akzeptieren kann.**
```
Get-ASATrustedAdvisorCheck -Language "en"
```
+ Einzelheiten zur API finden Sie unter [DescribeTrustedAdvisorChecks AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v5/reference)*Cmdlet-Referenz (*V5).
------
# Verwendung von `RefreshTrustedAdvisorCheck` mit einer CLI
Die folgenden Code-Beispiele zeigen, wie `RefreshTrustedAdvisorCheck` verwendet wird.
------
#### [ CLI ]
**AWS CLI**
**So aktualisieren Sie eine AWS Trusted Advisor Advisor-Überprüfung**
Im folgenden `refresh-trusted-advisor-check` Beispiel wird der Trusted Advisor Advisor-Check für Amazon S3 Bucket Permissions in Ihrem AWS Konto aktualisiert.
```
aws support refresh-trusted-advisor-check \
--check-id "Pfx0RwqBli"
```
Ausgabe:
```
{
"status": {
"checkId": "Pfx0RwqBli",
"status": "enqueued",
"millisUntilNextRefreshable": 3599992
}
}
```
Weitere Informationen finden Sie unter [AWS Trusted Advisor](https://docs.aws.amazon.com/awssupport/latest/user/trusted-advisor.html) im *Benutzerhandbuch für AWS Support*.
+ Einzelheiten zur API finden Sie unter [RefreshTrustedAdvisorCheck AWS CLI](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/refresh-trusted-advisor-check.html)*Befehlsreferenz.*
------
#### [ PowerShell ]
**Tools für PowerShell V4**
**Beispiel 1: Fordert eine Aktualisierung für die angegebene Prüfung von Trusted Advisor an.**
```
Request-ASATrustedAdvisorCheckRefresh -CheckId "checkid1"
```
+ Einzelheiten zur API finden Sie unter [RefreshTrustedAdvisorCheck AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v4/reference)*Cmdlet-Referenz (V4).*
**Tools für V5 PowerShell **
**Beispiel 1: Fordert eine Aktualisierung für die angegebene Prüfung von Trusted Advisor an.**
```
Request-ASATrustedAdvisorCheckRefresh -CheckId "checkid1"
```
+ Einzelheiten zur API finden Sie unter [RefreshTrustedAdvisorCheck AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v5/reference)*Cmdlet-Referenz (*V5).
------
# Verwendung `ResolveCase` mit einem AWS SDK oder CLI
Die folgenden Code-Beispiele zeigen, wie `ResolveCase` verwendet wird.
Beispiele für Aktionen sind Codeauszüge aus größeren Programmen und müssen im Kontext ausgeführt werden. Im folgenden Codebeispiel können Sie diese Aktion im Kontext sehen:
+ [Kennenlernen der Grundlagen](support_example_support_Scenario_GetStartedSupportCases_section.md)
------
#### [ .NET ]
**SDK für .NET**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/dotnetv3/Support#code-examples) einrichten und ausführen.
```
///
/// Resolve a support case by caseId.
///
/// Id for the support case.
/// The final status of the case after resolving.
public async Task ResolveCase(string caseId)
{
var response = await _amazonSupport.ResolveCaseAsync(
new ResolveCaseRequest()
{
CaseId = caseId
});
return response.FinalCaseStatus;
}
```
+ Einzelheiten zur API finden Sie [ResolveCase](https://docs.aws.amazon.com/goto/DotNetSDKV3/support-2013-04-15/ResolveCase)in der *AWS SDK für .NET API-Referenz*.
------
#### [ CLI ]
**AWS CLI**
**Um einen Support-Fall zu lösen**
Das folgende `resolve-case` Beispiel löst einen Supportfall in Ihrem AWS Konto.
```
aws support resolve-case \
--case-id "case-12345678910-2013-c4c1d2bf33c5cf47"
```
Ausgabe:
```
{
"finalCaseStatus": "resolved",
"initialCaseStatus": "work-in-progress"
}
```
Weitere Informationen finden Sie unter [Fallmanagement](https://docs.aws.amazon.com/awssupport/latest/user/case-management.html) im *Benutzerhandbuch für AWS Support*.
+ Einzelheiten zur API finden Sie [ResolveCase](https://awscli.amazonaws.com/v2/documentation/api/latest/reference/support/resolve-case.html)in der *AWS CLI Befehlsreferenz.*
------
#### [ Java ]
**SDK für Java 2.x**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javav2/example_code/support#code-examples) einrichten und ausführen.
```
public static void resolveSupportCase(SupportClient supportClient, String caseId) {
try {
ResolveCaseRequest caseRequest = ResolveCaseRequest.builder()
.caseId(caseId)
.build();
ResolveCaseResponse response = supportClient.resolveCase(caseRequest);
System.out.println("The status of case " + caseId + " is " + response.finalCaseStatus());
} catch (SupportException e) {
System.out.println(e.getLocalizedMessage());
System.exit(1);
}
}
```
+ Einzelheiten zur API finden Sie [ResolveCase](https://docs.aws.amazon.com/goto/SdkForJavaV2/support-2013-04-15/ResolveCase)in der *AWS SDK for Java 2.x API-Referenz*.
------
#### [ JavaScript ]
**SDK für JavaScript (v3)**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/javascriptv3/example_code/support#code-examples) einrichten und ausführen.
```
import { ResolveCaseCommand } from "@aws-sdk/client-support";
import { client } from "../libs/client.js";
const main = async () => {
try {
const response = await client.send(
new ResolveCaseCommand({
caseId: "CASE_ID",
}),
);
console.log(response.finalCaseStatus);
return response;
} catch (err) {
console.error(err);
}
};
```
+ Einzelheiten zur API finden Sie [ResolveCase](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/support/command/ResolveCaseCommand)in der *AWS SDK für JavaScript API-Referenz*.
------
#### [ Kotlin ]
**SDK für Kotlin**
Es gibt noch mehr dazu GitHub. Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/kotlin/services/support#code-examples) einrichten und ausführen.
```
suspend fun resolveSupportCase(caseIdVal: String) {
val caseRequest =
ResolveCaseRequest {
caseId = caseIdVal
}
SupportClient.fromEnvironment { region = "us-west-2" }.use { supportClient ->
val response = supportClient.resolveCase(caseRequest)
println("The status of case $caseIdVal is ${response.finalCaseStatus}")
}
}
```
+ Einzelheiten zur API finden Sie [ResolveCase](https://sdk.amazonaws.com/kotlin/api/latest/index.html)in der *API-Referenz zum AWS SDK für Kotlin*.
------
#### [ PowerShell ]
**Tools für V4 PowerShell **
**Beispiel 1: Gibt den Anfangszustand des angegebenen Falls und den aktuellen Zustand nach Abschluss des Aufrufs zur Lösung zurück.**
```
Resolve-ASACase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47"
```
+ Einzelheiten zur API finden Sie unter [ResolveCase AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v4/reference)*Cmdlet-Referenz (V4).*
**Tools für V5 PowerShell **
**Beispiel 1: Gibt den Anfangszustand des angegebenen Falls und den aktuellen Zustand nach Abschluss des Aufrufs zur Lösung zurück.**
```
Resolve-ASACase -CaseId "case-12345678910-2013-c4c1d2bf33c5cf47"
```
+ Einzelheiten zur API finden Sie unter [ResolveCase AWS -Tools für PowerShell](https://docs.aws.amazon.com/powershell/v5/reference)*Cmdlet-Referenz (*V5).
------
#### [ Python ]
**SDK für Python (Boto3)**
Es gibt noch mehr dazu. GitHub Hier finden Sie das vollständige Beispiel und erfahren, wie Sie das [AWS -Code-Beispiel-](https://github.com/awsdocs/aws-doc-sdk-examples/tree/main/python/example_code/support#code-examples) einrichten und ausführen.
```
class SupportWrapper:
"""Encapsulates Support actions."""
def __init__(self, support_client):
"""
:param support_client: A Boto3 Support client.
"""
self.support_client = support_client
@classmethod
def from_client(cls):
"""
Instantiates this class from a Boto3 client.
"""
support_client = boto3.client("support")
return cls(support_client)
def resolve_case(self, case_id):
"""
Resolve a support case by its caseId.
:param case_id: The ID of the case to resolve.
:return: The final status of the case.
"""
try:
response = self.support_client.resolve_case(caseId=case_id)
final_status = response["finalCaseStatus"]
except ClientError as err:
if err.response["Error"]["Code"] == "SubscriptionRequiredException":
logger.info(
"You must have a Business, Enterprise On-Ramp, or Enterprise Support "
"plan to use the AWS Support API. \n\tPlease upgrade your subscription to run these "
"examples."
)
else:
logger.error(
"Couldn't resolve case. Here's why: %s: %s",
err.response["Error"]["Code"],
err.response["Error"]["Message"],
)
raise
else:
return final_status
```
+ Einzelheiten zur API finden Sie [ResolveCase](https://docs.aws.amazon.com/goto/boto3/support-2013-04-15/ResolveCase)in *AWS SDK for Python (Boto3) API* Reference.
------