Contact

List of additional email addresses for an email contact.

Type: AdditionalEmailRecipients object

Required: No

Information about the agent who accepted the contact.

Type: AgentInfo object

Required: No

Indicates how an outbound campaign call is actually disposed if the contact is connected to Amazon Connect.

Type: String

Valid Values: ANSWERED | UNDETECTED | ERROR | HUMAN_ANSWERED | SIT_TONE_DETECTED | SIT_TONE_BUSY | SIT_TONE_INVALID_NUMBER | FAX_MACHINE_DETECTED | VOICEMAIL_BEEP | VOICEMAIL_NO_BEEP | AMD_UNRESOLVED | AMD_UNANSWERED | AMD_ERROR | AMD_NOT_APPLICABLE

Required: No

The Amazon Resource Name (ARN) for the contact.

Type: String

Required: No

Information associated with a campaign.

Type: Campaign object

Required: No

How the contact reached your contact center.

Type: String

Valid Values: VOICE | CHAT | TASK | EMAIL

Required: No

The timestamp when customer endpoint connected to Amazon Connect.

Type: Timestamp

Required: No

This is the root contactId which is used as a unique identifier for all subsequent contacts in a contact tree.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

Information about the Customer on the contact.

Type: Customer object

Required: No

The customer or external third party participant endpoint.

Type: EndpointInfo object

Required: No

Information about customer’s voice activity.

Type: CustomerVoiceActivity object

Required: No

The description of the contact.

Type: String

Length Constraints: Minimum length of 0. Maximum length of 4096.

Required: No

Information about the call disconnect experience.

Type: DisconnectDetails object

Required: No

The timestamp when the customer endpoint disconnected from Amazon Connect.

Type: Timestamp

Required: No

The identifier for the contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

If this contact is related to other contacts, this is the ID of the initial contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

Indicates how the contact was initiated.

Type: String

Valid Values: INBOUND | OUTBOUND | TRANSFER | QUEUE_TRANSFER | CALLBACK | API | DISCONNECT | MONITOR | EXTERNAL_OUTBOUND | WEBRTC_API | AGENT_REPLY | FLOW

Required: No

The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.

Type: Timestamp

Required: No

The timestamp when the contact was last paused.

Type: Timestamp

Required: No

The timestamp when the contact was last resumed.

Type: Timestamp

Required: No

The timestamp when contact was last updated.

Type: Timestamp

Required: No

The name of the contact.

Type: String

Length Constraints: Minimum length of 0. Maximum length of 1024.

Required: No

If this contact is not the first contact, this is the ID of the previous contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

Information about the quality of the participant's media connection.

Type: QualityMetrics object

Required: No

If this contact was queued, this contains information about the queue.

Type: QueueInfo object

Required: No

An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be larger than zero, and a valid integer value. Default Value is 5.

Type: Long

Valid Range: Minimum value of 1. Maximum value of 9223372036854775807.

Required: No

An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined and a valid integer value.

Type: Integer

Required: No

The contactId that is related to this contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

Latest routing criteria on the contact.

Type: RoutingCriteria object

Required: No

The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Type: Timestamp

Required: No

A set of system defined key-value pairs stored on individual contact segments using an attribute map. The attributes are standard Amazon Connect attributes and can be accessed in flows. Attribute keys can include only alphanumeric, -, and _ characters. This field can be used to show channel subtype. For example, connect:Guide or connect:SMS.

Type: String to SegmentAttributeValue object map

Key Length Constraints: Minimum length of 1. Maximum length of 128.

Required: No

The system endpoint. For INBOUND, this is the phone number or email address that the customer dialed. For OUTBOUND and EXTERNAL_OUTBOUND, this is the outbound caller ID number assigned to the outbound queue that is used to dial the customer. For callback, this shows up as Softphone for calls handled by agents with softphone.

Type: EndpointInfo object

Required: No

Tags associated with the contact. This contains both AWS generated and user-defined tags.

Type: String to string map

Map Entries: Maximum number of 6 items.

Key Length Constraints: Minimum length of 1. Maximum length of 128.

Key Pattern: ^(?!aws:)[a-zA-Z+-=._:/]+$

Value Length Constraints: Maximum length of 256.

Required: No

Total pause count for a contact.

Type: Integer

Valid Range: Minimum value of 0. Maximum value of 10.

Required: No

Total pause duration for a contact in seconds.

Type: Integer

Valid Range: Minimum value of 0.

Required: No

Information about Amazon Connect Wisdom.

Type: WisdomInfo object

Required: No