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RelatedItemsConfiguration - Amazon Connect Customer

RelatedItemsConfiguration

Specifies which types of related items to move from the secondary case to the primary case when you merge cases. Moved related items keep their related item ID, creator, association time, and tags.

Contents

comment

Whether to move Comment related items to the primary case.

Type: Boolean

Required: No

connectCase

Whether to move Case related items to the primary case. If the primary case already links to the same case, the secondary case's link is removed instead of moved.

Type: Boolean

Required: No

contact

Whether to move Contact related items to the primary case. If the same contact is related to both cases, the primary case keeps its related item and gets any tag keys that only the secondary case's related item has.

Type: Boolean

Required: No

custom

Whether to move Custom related items to the primary case.

Type: Boolean

Required: No

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: