OnRealTimeCallAnalysisAvailable

Operator - "CONTAINS_ANY"

Operands – A list of strings

ComparisonValue – "$.ContactLens.RealTimeCall.ExactMatch.Transcript"

FilterClause –

{
    "LogicOperator": "AND", // Only "AND" is supported
    "Filters": [
        {
            "Type": "ParticipantRole",
            "Data": "CUSTOMER" | "AGENT" | "ANY"
        }
    ]
}

Negate - false.

Operator - "CONTAINS_ANY"

Operands – A list of pattern match objects. See PatternMatch Operands.

ComparisonValue – "$.ContactLens.RealTimeCall.PatternMatch.Transcript"

FilterClause –

{
    "LogicOperator": "AND", // Only "AND" is supported
    "Filters": [
        {
            "Type": "ParticipantRole",
            "Data": "CUSTOMER" | "AGENT" | "ANY"
        },
        {
            "Type": "PatternMatchLanguageFilter",
            "Data": "EN"|"ES"|"AR"|"DE"|"FR"|"HI"|"IT"|"PT"|"KO"|"JA"|"ZH"
        }
    ]
}

Negate - false

Operator - "CONTAINS_ANY"

Operands – A list of agent IDs

ComparisonValue – "$.ContactLens.RealTimeCall.Agent.AgentId"

Negate - false

Operator - "CONTAINS_ANY"

Operands – A list of queue IDs

ComparisonValue – "$.ContactLens.RealTimeCall.Queue.QueueId"

Negate - true/false. If set to true, it means If queue is not any of the queues mentioned in the Operands.

Operator - "EQUALS"

Operands – An array of string, array length can only be 1. Value is the contact attribute value.

ComparisonValue – "$.ContactLens.RealTimeCall.ContactAttribute.YOUR_ATTRIBUTE_KEY"

Negate - true/false. If set to true, it means YOUR_ATTRIBUTE_KEY does not equal to the attribute value specified in the Operands .

Operator - "EQUALS"

Operands – An array of string, array length can only be 1. Value is one of "POSITIVE", "NEGATIVE", "NEUTRAL".

ComparisonValue – "$.ContactLens.RealTimeCall.Sentiment.State"

FilterClause –

{
    "LogicOperator": "AND", // Only "AND" is supported
    "Filters": [
        {
            "Type": "ParticipantRole",
            "Data": "CUSTOMER" | "AGENT" | "ANY"
        },
        {
            "Type": "RealTimeCallContactPeriodSeconds",
            "Data": {
                "Past": number
            }
        }
    ]
}

Negate - false