UpdateContactTargetQueue

Sets the contact's TargetQueue. This is the queue is used by all other instructions that check a queue implicitly, and for TransferContactToQueue.

Parameter object

{
  "QueueId": [Optional] A queue ID or queue ARN. If AgentId is specified, this may not be specified. This must be either defined fully statically or as a single valid JSONPath identifier.
  "AgentId": [Optional] An agent ID or agent ARN, representing an agent queue. If QueueId is specified, this may not be specified. This must be either defined fully statically or as a single valid JSONPath identifier.
}
            

Results and conditions

None.

Errors

Restrictions

This action is supported only in inbound contact flows and transfer flows. It is not supported in whisper flows, hold flows, or customer queue flows.

Corresponding block in the UI

Set working queue