[OA.LS.4] Open dialogue between leadership and teams

Category: FOUNDATIONAL

Communication in a DevOps environment is more than an exchange of information. It's about building trust, collaboration, and gaining alignment across the organization. Clear communication channels can bridge the gap between strategy and implementation.

Establish open communication channels between leaders and team members. Implement a system that gathers anonymous feedback directly from team members. Verify that this method is equally inclusive and accessible to everyone. Leaders should regularly share updates, insights, and learning back to teams to create a culture of collaboration and trust. An Amazon example is Amazon Connections, a mechanism that captures real-time feedback and data from employees about their experiences. This provides a model for organizations to understand team perspectives.

The gathered feedback should drive decision-making at all levels of leadership to identify areas for improvement, address employee concerns, and promote a culture of open communication. Leaders must actively engage with this feedback, sharing updates and insights with teams. This action not only builds trust, but also aligns everyone with the organization's DevOps adoption progress.

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