[OA.TI.9] Facilitate self-service collaboration through APIs and documentation

Category: RECOMMENDED

Develop clear and comprehensive service documentation for improved accessibility and navigation, including user guides, tutorials, and FAQs. Provide well-defined interfaces, such as APIs or web portals, to simplify access and usage. Regularly review and update interfaces to meet user needs. Establish ownership for documentation and services, and implement mechanisms for teams to ask for clarification, help, or provide feedback. Define metrics around the usage, availability, and quality of self-service documentation and APIs.

Providing self-service access to services through APIs simplifies integration between systems and teams, reduces the need for manual intervention, and promotes better documentation. This approach helps teams work more autonomously and accelerates the development process. This capability is highly recommended for a more efficient and streamlined DevOps environment, but it is not a foundational requirement for successful DevOps adoption. Without this capability, expect increased manual coordination and required communication between teams, which could impact overall efficiency.

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