FAQ for AWS Marketplace Enterprise users
Previously, you may have purchased a license for Grafana Enterprise through AWS Marketplace. You can no longer purchase new licenses through AWS Marketplace, and you can not renew any license that was previously purchased through AWS Marketplace. The following FAQ may help you depending on the state of your AWS Marketplace license.
I subscribed to a 30-day free trial from AWS Marketplace, but I haven't associated it with my workspace. Can I apply it now?
No. The free trials are no longer supported in Amazon Managed Grafana.
I purchased a 30-day free trial from AWS Marketplace, and I already associated it with my workspace. What will happen to my trial?
Your free trial will continue until it expires. If you want to upgrade and use the Enterprise plugins, you can upgrade through the Amazon Managed Grafana console, as described in the previous section.
I have a AWS Marketplace paid license that hasn't yet expired, but I want to use Amazon Managed Grafana managed Enterprise plugins. How do I do that?
As long as you have a current AWS Marketplace license, you can only associate that license with your workspaces. You can only upgrade in the Amazon Managed Grafana console after your AWS Marketplace license expires (or you cancel it through AWS Marketplace).
The following questions and answers provide more details.
I purchased a full Grafana Enterprise license from AWS Marketplace and associated it with one or more workspaces. What will happen to those?
When your license expires (after 30 days, unless you have autorenewal turned on), any Enterprise data sources that you are using in your workspace will stop working. If you wish to continue using Enterprise data sources, you can upgrade to use Enterprise plugins directly from the Amazon Managed Grafana console.
It sounds like there will be downtime associated with my license expiring, where my workspace can't access any Enterprise plugins. How do I avoid that?
There will be some downtime associated with your license expiring, as you switch to the new Enterprise plugins license. However, you can minimize this.
Note
The following steps need to be performed precisely to minimize downtime. We recommend that you read them carefully before beginning.
To get the new pricing
To switch from AWS Marketplace Enterprise license to Amazon Managed Grafana Enterprise plugins while minimizing downtime.
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To prepare, first go to the Grafana Labs website
, and sign into your account (or create a new one). Get your Grafana Labs token that you will use later in the process. For more details on this part of the process, see Link your account with Grafana Labs.
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Sign into the AWS Marketplace console
, and choose Manage subscriptions from the left menu. -
Find the subscription that you want to switch, and choose Manage. This will bring up details about your subscription.
Note
This page shows your service end date. You can wait until you are nearing that date to continue these steps, to maximize use of your current subscription before canceling.
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Choose Actions, and select Cancel subscription.
This cancels your subscription in AWS Marketplace. However, you can continue to use the Enterprise data sources until Amazon Managed Grafana automatically removes your license at the end of the day (local time for your workspace).
For more information about canceling subscriptions in AWS Marketplace, see Cancel your product subscription in the AWS Marketplace Buyer Guide.
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After your subscription is canceled in AWS Marketplace, cancel it in Amazon Managed Grafana:
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Sign into the Amazon Managed Grafana console
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From the left menu, choose All workspaces.
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Choose the name of the workspace you are switching.
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Under Enterprise license, choose Manage.
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Choose None and then Save. This will remove the AWS Marketplace license from Amazon Managed Grafana
When the Enterprise license is removed, you will no longer be able to access Enterprise plugins in your workspace.
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You can now upgrade in the Amazon Managed Grafana console. Follow the instructions in the Managing your access to Amazon Managed Grafana Enterprise plugins topic, using the Grafana Labs token you created in the first step.
Note
Your workspace is not able to access Enterprise data sources from the time you cancel the license in Amazon Managed Grafana until when you upgrade to access Enterprise plugins. This is typically around 10-15 minutes, but can take longer, depending on how quickly you can perform these steps. Making sure that you have the Grafana Labs token ready will minimize this time.
I have an AWS Marketplace license with autorenew. Will that continue?
Yes. The AWS Marketplace subscription is retired, and you can't manually renew it, but if you had autorenew set up, it will continue until you turn it off. When you do that, you can upgrade, following the instructions in the previous answers.
To get the new pricing
I have an AWS Marketplace license that I haven't yet associated with a workspace, can I use it?
Yes, you can associate that AWS Marketplace license and use it until it expires. That will happen within 30 days, unless you turned on autorenew. See the previous questions and answers for more information.
