Contact points

Contact points contain the configuration for sending notifications. A contact point is a list of integrations, each of which sends a notification to a particular email address, service or URL. Contact points can have multiple integrations of the same kind, or a combination of integrations of different kinds. For example, a contact point could contain a Pagerduty integration; an Amazon SNS and Slack integration; or a Pagerduty integration, a Slack integration, and two Amazon SNS integrations. You can also configure a contact point with no integrations; in which case no notifications are sent.

A contact point cannot send notifications until it has been added to a notification policy. A notification policy can only send alerts to one contact point, but a contact point can be added to a number of notification policies at the same time. When an alert matches a notification policy, the alert is sent to the contact point in that notification policy, which then sends a notification to each integration in its configuration.

Contact points can be configured for the Grafana Alertmanager as well as external alertmanagers.

You can also use notification templating to customize notification messages for contact point types.

Supported contact point types

The following table lists the contact point types supported by Grafana.

For more information about contact points, see Configure contact points and Customize notifications.