AWS::Connect::RoutingProfile
Creates a new routing profile.
Syntax
To declare this entity in your AWS CloudFormation template, use the following syntax:
JSON
{ "Type" : "AWS::Connect::RoutingProfile", "Properties" : { "AgentAvailabilityTimer" :
String
, "DefaultOutboundQueueArn" :String
, "Description" :String
, "InstanceArn" :String
, "MediaConcurrencies" :[ MediaConcurrency, ... ]
, "Name" :String
, "QueueConfigs" :[ RoutingProfileQueueConfig, ... ]
, "Tags" :[ Tag, ... ]
} }
YAML
Type: AWS::Connect::RoutingProfile Properties: AgentAvailabilityTimer:
String
DefaultOutboundQueueArn:String
Description:String
InstanceArn:String
MediaConcurrencies:- MediaConcurrency
Name:String
QueueConfigs:- RoutingProfileQueueConfig
Tags:- Tag
Properties
AgentAvailabilityTimer
-
Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.
Required: No
Type: String
Allowed values:
TIME_SINCE_LAST_ACTIVITY | TIME_SINCE_LAST_INBOUND
Update requires: No interruption
DefaultOutboundQueueArn
-
The Amazon Resource Name (ARN) of the default outbound queue for the routing profile.
Required: Yes
Type: String
Pattern:
^arn:aws[-a-z0-9]*:connect:[-a-z0-9]*:[0-9]{12}:instance/[-a-zA-Z0-9]*/queue/[-a-zA-Z0-9]*$
Update requires: No interruption
Description
-
The description of the routing profile.
Required: Yes
Type: String
Minimum:
1
Maximum:
250
Update requires: No interruption
InstanceArn
-
The identifier of the Amazon Connect instance.
Required: Yes
Type: String
Pattern:
^arn:aws[-a-z0-9]*:connect:[-a-z0-9]*:[0-9]{12}:instance/[-a-zA-Z0-9]*$
Update requires: No interruption
MediaConcurrencies
-
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
Required: Yes
Type: Array of MediaConcurrency
Update requires: No interruption
Name
-
The name of the routing profile.
Required: Yes
Type: String
Minimum:
1
Maximum:
127
Update requires: No interruption
QueueConfigs
-
The inbound queues associated with the routing profile. If no queue is added, the agent can make only outbound calls.
Required: No
Type: Array of RoutingProfileQueueConfig
Minimum:
1
Update requires: No interruption
-
The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
Required: No
Type: Array of Tag
Maximum:
50
Update requires: No interruption
Return values
Ref
When you pass the logical ID of this resource to the intrinsic Ref
function, Ref
returns the routing profile name. For example:
{ "Ref": "myRoutingProfileName" }
For more information about using the Ref
function, see Ref
.
Fn::GetAtt
The Fn::GetAtt
intrinsic function returns a value for a specified attribute of this type. The following are the available attributes and sample return values.
For more information about using the Fn::GetAtt
intrinsic function, see Fn::GetAtt
.
RoutingProfileArn
-
The Amazon Resource Name (ARN) of the routing profile.