Request Syntax URI Request Parameters Request Body Response Syntax Response Elements Errors See Also

CreateQueue

Creates a new queue for the specified Amazon Connect instance.

Important

If the phone number is claimed to a traffic distribution group that was created in the same Region as the Amazon Connect instance where you are calling this API, then you can use a full phone number ARN or a UUID for OutboundCallerIdNumberId. However, if the phone number is claimed to a traffic distribution group that is in one Region, and you are calling this API from an instance in another AWS Region that is associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException.
Only use the phone number ARN format that doesn't contain instance in the path, for example, arn:aws:connect:us-east-1:1234567890:phone-number/uuid. This is the same ARN format that is returned when you call the ListPhoneNumbersV2 API.
If you plan to use IAM policies to allow/deny access to this API for phone number resources claimed to a traffic distribution group, see Allow or Deny queue API actions for phone numbers in a replica Region.

Request Syntax


PUT /queues/InstanceId HTTP/1.1
Content-type: application/json

{
   "Description": "string",
   "HoursOfOperationId": "string",
   "MaxContacts": number,
   "Name": "string",
   "OutboundCallerConfig": { 
      "OutboundCallerIdName": "string",
      "OutboundCallerIdNumberId": "string",
      "OutboundFlowId": "string"
   },
   "OutboundEmailConfig": { 
      "OutboundEmailAddressId": "string"
   },
   "QuickConnectIds": [ "string" ],
   "Tags": { 
      "string" : "string" 
   }
}

URI Request Parameters

The request uses the following URI parameters.

InstanceId

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Length Constraints: Minimum length of 1. Maximum length of 100.

Required: Yes

Request Body

The request accepts the following data in JSON format.

Description

The description of the queue.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 250.

Required: No

HoursOfOperationId

The identifier for the hours of operation.

Type: String

Required: Yes

MaxContacts

The maximum number of contacts that can be in the queue before it is considered full.

Type: Integer

Valid Range: Minimum value of 0.

Required: No

Name

The name of the queue.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 127.

Required: Yes

OutboundCallerConfig

The outbound caller ID name, number, and outbound whisper flow.

Type: OutboundCallerConfig object

Required: No

OutboundEmailConfig

The outbound email address ID for a specified queue.

Type: OutboundEmailConfig object

Required: No

QuickConnectIds

The quick connects available to agents who are working the queue.

Type: Array of strings

Array Members: Minimum number of 1 item. Maximum number of 50 items.

Required: No

Tags

The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.

Type: String to string map

Map Entries: Maximum number of 50 items.

Key Length Constraints: Minimum length of 1. Maximum length of 128.

Key Pattern: ^(?!aws:)[\p{L}\p{Z}\p{N}_.:/=+\-@]*$

Value Length Constraints: Maximum length of 256.

Required: No

Response Syntax


HTTP/1.1 200
Content-type: application/json

{
   "QueueArn": "string",
   "QueueId": "string"
}

Response Elements

If the action is successful, the service sends back an HTTP 200 response.

The following data is returned in JSON format by the service.

QueueArn

The Amazon Resource Name (ARN) of the queue.

Type: String

QueueId

The identifier for the queue.

Type: String

Errors

For information about the errors that are common to all actions, see Common Errors.

DuplicateResourceException

A resource with the specified name already exists.

HTTP Status Code: 409

InternalServiceException

Request processing failed because of an error or failure with the service.

HTTP Status Code: 500

InvalidParameterException

One or more of the specified parameters are not valid.

HTTP Status Code: 400

InvalidRequestException

The request is not valid.

HTTP Status Code: 400

LimitExceededException

The allowed limit for the resource has been exceeded.

HTTP Status Code: 429

ResourceNotFoundException

The specified resource was not found.

HTTP Status Code: 404

ThrottlingException

The throttling limit has been exceeded.

HTTP Status Code: 429