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Atributos calculados por defecto en los perfiles de clientes de Amazon Connect
Amazon Connect Los perfiles de cliente proporcionan out-of-the siete atributos predeterminados basados en los registros de contactos. Los atributos son los siguientes:
- New customer
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{ "CalculatedAttributeName": "_new_customer", "DisplayName": "New customer", "Description": "Returns true or false for new customer profiles created.", "CreatedAt": null, "LastUpdatedAt": null, "Statistic": "TIME_DIFFERENCE_FROM_NOW", "Conditions": { "ObjectCount": null, "Threshold": { "Value": "30", "Operator": "LESS_THAN" } }, "AttributeDetails": { "Attributes": [ { "Name": "createdAt" } ], "Expression": "{_profile.createdAt}" }, "Tags": { } }
- Most frequent channel
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{ "CalculatedAttributeName": "_most_frequent_channel", "DisplayName": "Most frequent channel", "Description": "Returns customer's frequently used communication channel. Channels include voice, chat, task.", "CreatedAt": null, "LastUpdatedAt": null, "Statistic": "MAX_OCCURRENCE", "Conditions": { "Range": { "Value": 30, "Unit": "DAYS" }, "ObjectCount": null }, "AttributeDetails": { "Attributes": [ { "Name": "channel" } ], "Expression": "{CTR.channel}" }, "Tags": { } }
- Last channel
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{ "CalculatedAttributeName": "_last_channel", "DisplayName": "Last channel", "Description": "Returns customer's last communication channel. Channels include voice, chat, task.", "CreatedAt": null, "LastUpdatedAt": null, "Statistic": "LAST_OCCURRENCE", "Conditions": { "ObjectCount": null }, "AttributeDetails": { "Attributes": [ { "Name": "channel" } ], "Expression": "{CTR.channel}" }, "Tags": { } }
- Last agent identifier
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{ "CalculatedAttributeName": "_last_agent_id", "DisplayName": "Last agent identifier", "Description": "Returns identifier of the last agent customer connected with.", "CreatedAt": null, "LastUpdatedAt": null, "Statistic": "LAST_OCCURRENCE", "Conditions": { "ObjectCount": null }, "AttributeDetails": { "Attributes": [ { "Name": "agent.id" } ], "Expression": "{CTR.agent.id}" }, "Tags": { } }
- Frequent caller
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{ "CalculatedAttributeName": "_frequent_caller", "DisplayName": "Frequent caller", "Description": "Returns true or false based on the number of times a customer has called.", "CreatedAt": null, "LastUpdatedAt": null, "Statistic": "COUNT", "Conditions": { "Range": { "Value": 30, "Unit": "DAYS" }, "ObjectCount": null, "Threshold": { "Value": "5", "Operator": "GREATER_THAN" } }, "AttributeDetails": { "Attributes": [ { "Name": "contactId" } ], "Expression": "{CTR.contactId}" }, "Tags": { } }
- Average hold duration
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{ "CalculatedAttributeName": "_average_hold_time", "DisplayName": "Average hold time", "Description": "Returns customer's average hold time for voice calls.", "CreatedAt": null, "LastUpdatedAt": null, "Statistic": "AVERAGE", "Conditions": { "Range": { "Value": 30, "Unit": "DAYS" }, "ObjectCount": null }, "AttributeDetails": { "Attributes": [ { "Name": "agent.customerHoldDurationMillis" }, { "Name": "queue.durationMillis" } ], "Expression": "{CTR.agent.customerHoldDurationMillis} + {CTR.queue.durationMillis}" }, "Tags": { } }
- Average call duration
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{ "CalculatedAttributeName": "_average_call_duration", "DisplayName": "Average call duration", "Description": "Returns customer's average call duration for voice calls.", "CreatedAt": null, "LastUpdatedAt": null, "Statistic": "AVERAGE", "Conditions": { "Range": { "Value": 30, "Unit": "DAYS" }, "ObjectCount": null }, "AttributeDetails": { "Attributes": [ { "Name": "disconnectTimestamp" }, { "Name": "initiationTimestamp" } ], "Expression": "{CTR.disconnectTimestamp} - {CTR.initiationTimestamp}" }, "Tags": { } }
Validación de los valores de atributos calculados en los perfiles de clientes de Amazon Connect mediante APIs
Estado del error y solución de problemas en los perfiles de clientes de Amazon Connect