Built-in plugins for Amazon Q Business
Built-in plugins are pre-built by Amazon Q for common use cases across Jira, Salesforce, ServiceNow, and Zendesk. Amazon Q supports the following built-in plugins and actions:
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Jira – Creating an issue
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Salesforce – Creating a case
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ServiceNow – Creating an incident
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Zendesk – Creating a ticket
This section outlines how you can use create, configure and use Amazon Q Business built-in plugins.
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