AgentContactReference
Information about the contact associated to the user.
Contents
- AgentContactState
-
The state of the contact.
Note
When
AgentContactStateis set toCONNECTED_ONHOLD,StateStartTimestampis not changed. Instead,StateStartTimestampreflects the time the contact wasCONNECTEDto the agent.Type: String
Valid Values:
INCOMING | PENDING | CONNECTING | CONNECTED | CONNECTED_ONHOLD | MISSED | ERROR | ENDED | REJECTEDRequired: No
- Channel
-
The channel of the contact.
Type: String
Valid Values:
VOICE | CHAT | TASKRequired: No
- ConnectedToAgentTimestamp
-
The time at which the contact was connected to an agent.
Type: Timestamp
Required: No
- ContactId
-
The identifier of the contact in this instance of Amazon Connect.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Required: No
- InitiationMethod
-
How the contact was initiated.
Type: String
Valid Values:
INBOUND | OUTBOUND | TRANSFER | QUEUE_TRANSFER | CALLBACK | API | DISCONNECT | MONITOR | EXTERNAL_OUTBOUNDRequired: No
- Queue
-
Contains information about a queue resource for which metrics are returned.
Type: QueueReference object
Required: No
- StateStartTimestamp
-
The epoch timestamp when the contact state started.
Type: Timestamp
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
