RuleAction
Information about the action to be performed when a rule is triggered.
Contents
- ActionType
-
The type of action that creates a rule.
Type: String
Valid Values:
CREATE_TASK | ASSIGN_CONTACT_CATEGORY | GENERATE_EVENTBRIDGE_EVENT | SEND_NOTIFICATION | CREATE_CASE | UPDATE_CASE | END_ASSOCIATED_TASKS | SUBMIT_AUTO_EVALUATIONRequired: Yes
- AssignContactCategoryAction
-
Information about the contact category action.
Supported only for
TriggerEventSourcevalues:OnPostCallAnalysisAvailable|OnRealTimeCallAnalysisAvailable|OnRealTimeChatAnalysisAvailable|OnPostChatAnalysisAvailable|OnZendeskTicketCreate|OnZendeskTicketStatusUpdate|OnSalesforceCaseCreateType: AssignContactCategoryActionDefinition object
Required: No
- CreateCaseAction
-
Information about the create case action.
Supported only for
TriggerEventSourcevalues:OnPostCallAnalysisAvailable|OnPostChatAnalysisAvailable.Type: CreateCaseActionDefinition object
Required: No
- EndAssociatedTasksAction
-
Information about the end associated tasks action.
Supported only for
TriggerEventSourcevalues:OnCaseUpdate.Type: EndAssociatedTasksActionDefinition object
Required: No
- EventBridgeAction
-
Information about the EventBridge action.
Supported only for
TriggerEventSourcevalues:OnPostCallAnalysisAvailable|OnRealTimeCallAnalysisAvailable|OnRealTimeChatAnalysisAvailable|OnPostChatAnalysisAvailable|OnContactEvaluationSubmit|OnMetricDataUpdateType: EventBridgeActionDefinition object
Required: No
- SendNotificationAction
-
Information about the send notification action.
Supported only for
TriggerEventSourcevalues:OnPostCallAnalysisAvailable|OnRealTimeCallAnalysisAvailable|OnRealTimeChatAnalysisAvailable|OnPostChatAnalysisAvailable|OnContactEvaluationSubmit|OnMetricDataUpdateType: SendNotificationActionDefinition object
Required: No
- SubmitAutoEvaluationAction
-
Information about the submit automated evaluation action.
Type: SubmitAutoEvaluationActionDefinition object
Required: No
- TaskAction
-
Information about the task action. This field is required if
TriggerEventSourceis one of the following values:OnZendeskTicketCreate|OnZendeskTicketStatusUpdate|OnSalesforceCaseCreateType: TaskActionDefinition object
Required: No
- UpdateCaseAction
-
Information about the update case action.
Supported only for
TriggerEventSourcevalues:OnCaseCreate|OnCaseUpdate.Type: UpdateCaseActionDefinition object
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
