# WorkloadTypeConcurrency
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Defines the maximum number of contacts an agent can handle simultaneously for a specific channel and workload type combination.

## Contents
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 ** Concurrency **   <a name="connect-Type-WorkloadTypeConcurrency-Concurrency"></a>
The maximum number of contacts an agent can handle simultaneously for a specific channel and workload type combination.  
Valid Range for `VOICE`: Minimum value of 1. Maximum value of 1.  
Valid Range for `CHAT`: Minimum value of 1. Maximum value of 10.  
Valid Range for `TASK`: Minimum value of 1. Maximum value of 10.  
Type: Integer  
Valid Range: Minimum value of 1. Maximum value of 10.  
Required: Yes

 ** WorkloadType **   <a name="connect-Type-WorkloadTypeConcurrency-WorkloadType"></a>
The value of the workload type.  
Type: String  
Required: Yes

 ** CrossChannelWorkloadBehavior **   <a name="connect-Type-WorkloadTypeConcurrency-CrossChannelWorkloadBehavior"></a>
Defines the cross-channel and workload type routing behavior for each channel and workload type combination that is enabled for this Routing Profile.  
Type: [CrossChannelWorkloadBehavior](API_CrossChannelWorkloadBehavior.md) object  
Required: No

## See Also
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For more information about using this API in one of the language-specific AWS SDKs, see the following:
+  [AWS SDK for C\+\+](https://docs.aws.amazon.com/goto/SdkForCpp/connect-2017-08-08/WorkloadTypeConcurrency) 
+  [AWS SDK for Java V2](https://docs.aws.amazon.com/goto/SdkForJavaV2/connect-2017-08-08/WorkloadTypeConcurrency) 
+  [AWS SDK for Ruby V3](https://docs.aws.amazon.com/goto/SdkForRubyV3/connect-2017-08-08/WorkloadTypeConcurrency)