Request Syntax URI Request Parameters Request Body Response Syntax Response Elements Errors See Also

SendChatIntegrationEvent

Processes chat integration events from AWS or external integrations to Amazon Connect. A chat integration event includes:

SourceId, DestinationId, and Subtype: a set of identifiers, uniquely representing a chat
ChatEvent: details of the chat action to perform such as sending a message, event, or disconnecting from a chat

When a chat integration event is sent with chat identifiers that do not map to an active chat contact, a new chat contact is also created before handling chat action.

Access to this API is currently restricted to AWS End User Messaging for supporting SMS integration.

Request Syntax


POST /chat-integration-event HTTP/1.1
Content-type: application/json

{
   "DestinationId": "string",
   "Event": { 
      "Content": "string",
      "ContentType": "string",
      "Type": "string"
   },
   "NewSessionDetails": { 
      "Attributes": { 
         "string" : "string" 
      },
      "ParticipantDetails": { 
         "DisplayName": "string"
      },
      "StreamingConfiguration": { 
         "StreamingEndpointArn": "string"
      },
      "SupportedMessagingContentTypes": [ "string" ]
   },
   "SourceId": "string",
   "Subtype": "string"
}

URI Request Parameters

The request does not use any URI parameters.

Request Body

The request accepts the following data in JSON format.

DestinationId

Chat system identifier, used in part to uniquely identify chat. This is associated with the Amazon Connect instance and flow to be used to start chats. For AWS SMS, this is the phone number destination of inbound AWS SMS messages represented by an AWS End User Messaging phone number ARN.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 255.

Required: Yes

Event

Chat integration event payload

Type: ChatEvent object

Required: Yes

NewSessionDetails

Contact properties to apply when starting a new chat. If the integration event is handled with an existing chat, this is ignored.

Type: NewSessionDetails object

Required: No

SourceId

External identifier of chat customer participant, used in part to uniquely identify a chat. For SMS, this is the E164 phone number of the chat customer participant.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 255.

Required: Yes

Subtype

Classification of a channel. This is used in part to uniquely identify chat.

Valid value: ["connect:sms", connect:"WhatsApp"]

Type: String

Length Constraints: Minimum length of 1. Maximum length of 100.

Required: No

Response Syntax


HTTP/1.1 200
Content-type: application/json

{
   "InitialContactId": "string",
   "NewChatCreated": boolean
}

Response Elements

If the action is successful, the service sends back an HTTP 200 response.

The following data is returned in JSON format by the service.

InitialContactId

Identifier of chat contact used to handle integration event. This may be null if the integration event is not valid without an already existing chat contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

NewChatCreated

Whether handling the integration event resulted in creating a new chat or acting on existing chat.

Type: Boolean

Errors

For information about the errors that are common to all actions, see Common Errors.

AccessDeniedException

You do not have sufficient permissions to perform this action.

HTTP Status Code: 403

InternalServiceException

Request processing failed because of an error or failure with the service.

HTTP Status Code: 500

InvalidRequestException

The request is not valid.

HTTP Status Code: 400

ResourceNotFoundException

The specified resource was not found.

HTTP Status Code: 404

ThrottlingException

The throttling limit has been exceeded.

HTTP Status Code: 429