AgentInfo
Information about the agent who accepted the contact.
Contents
- AgentPauseDurationInSeconds
-
Agent pause duration for a contact in seconds.
Type: Integer
Valid Range: Minimum value of 0.
Required: No
- Capabilities
-
The configuration for the allowed video and screen sharing capabilities for participants present over the call. For more information, see Set up in-app, web, video calling, and screen sharing capabilities in the Amazon Connect Administrator Guide.
Type: ParticipantCapabilities object
Required: No
- ConnectedToAgentTimestamp
-
The timestamp when the contact was connected to the agent.
Type: Timestamp
Required: No
- DeviceInfo
-
Information regarding Agent’s device.
Type: DeviceInfo object
Required: No
- HierarchyGroups
-
The agent hierarchy groups for the agent.
Type: HierarchyGroups object
Required: No
- Id
-
The identifier of the agent who accepted the contact.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
