Responding to an AMS-generated service requests
AMS patch management sends service requests (aka service notification) to you prior to the time of your set maintenance window; for more information, see AMS maintenance window. AMS also sends service notifications to you when there is a chance that your infrastructure will be impacted by an AWS service or when an EC2 instance in your account may need to be rebooted; for more information, see Service notifications.
Note
AMS sends communications to the primary email address on your AWS account that you have given; we recommend adding an alternate Operations contact email alias to facilitate the service request or service notification management process. Adding these emails is covered during the AMS onboarding process and related onboarding documentation.
