Using message templates in AWS End User Messaging Social - AWS End User Messaging Social
Using message templates with WhatsApp ManagerNext steps

Using message templates in AWS End User Messaging Social

You can use message templates for message types that you use frequently, such as weekly newsletters or appointment reminders. Template messages are the only type of message that can be sent to customers who have yet to message you, or who have not sent you a message in the last 24 hours.

Meta assigns each template a quality rating and status. The quality rating impacts a template's status and lowers a template's pacing or sending rate.

Templates are associated with your WhatsApp Business Account (WABA), managed through the WhatsApp Manager, and reviewed by WhatsApp.

You can send the following template types:

  • Text-based

  • Media-based

  • Interactive message

  • Location-based

  • Authentication templates with one-time password buttons

  • Multi-Product Message templates

Meta provides pre-approved sample templates. To learn more, see Sample message templates.

For more information on the types of message templates, see Message template in the WhatsApp Business Platform Cloud API Reference.

Using message templates with WhatsApp Manager

Use the WhatsApp Manager to create, modify, or check a templates status.

  1. Open the AWS End User Messaging Social console at https://console.aws.amazon.com/social-messaging/.

  2. Choose Business account, and then choose a WABA.

  3. On the Message templates tab, choose Manage message templates. The WhatsApp manager opens in a new window where you can manage your templates by choosing Message templates.

Next steps

Once you've created or edited a template, you must submit it for review with WhatsApp. Meta's review can take up to 24 hours. Meta sends an email to your Business Manager admin and updates the template status in WhatsApp manager. Use the WhatsApp manager to check the status of your template.