AWS Systems Manager Incident Manager is no longer open to new customers. Existing customers can continue to use the service as normal. For more information, see AWS Systems Manager Incident Manager availability change.
Setting up AWS Systems Manager Incident Manager
We recommend setting up AWS Systems Manager Incident Manager in the account that you use to manage your operations. Before you use Incident Manager for the first time, complete the following tasks:
Sign up for an AWS account
To get started with AWS, you need an AWS account. For information about creating an AWS account, see Getting started with an AWS account in the AWS Account Management Reference Guide.
Grant programmatic access
Users need programmatic access if they want to interact with AWS outside of the AWS Management Console. The way to grant programmatic access depends on the type of user that's accessing AWS.
To grant users programmatic access, choose one of the following options.
| Which user needs programmatic access? | To | By |
|---|---|---|
| IAM | (Recommended) Use console credentials as temporary credentials to sign programmatic requests to the AWS CLI, AWS SDKs, or AWS APIs. |
Following the instructions for the interface that you want to use.
|
|
Workforce identity (Users managed in IAM Identity Center) |
Use temporary credentials to sign programmatic requests to the AWS CLI, AWS SDKs, or AWS APIs. |
Following the instructions for the interface that you want to use.
|
| IAM | Use temporary credentials to sign programmatic requests to the AWS CLI, AWS SDKs, or AWS APIs. | Following the instructions in Using temporary credentials with AWS resources in the IAM User Guide. |
| IAM | (Not recommended) Use long-term credentials to sign programmatic requests to the AWS CLI, AWS SDKs, or AWS APIs. |
Following the instructions for the interface that you want to use.
|
Required role for Incident Manager setup
Before you begin, your account must have the IAM permission
iam:CreateServiceLinkedRole. Incident Manager uses this permission to create
the AWSServiceRoleforIncidentManager in your account. For more information, see Using service-linked roles for Incident Manager.
