Troubleshooting AWS Chatbot identity and access

Use the following information to help you diagnose and fix common issues that you might encounter when working with AWS Chatbot and IAM.

I'm not authorized to perform an action in AWS Chatbot

If the AWS Management Console tells you that you're not authorized to perform an action, then you must contact your administrator for assistance. Your administrator is the person that provided you with your user name and password.

The following example error occurs when the mateojackson IAM user tries to use the console to view details about a widget but does not have chatbot::GetWidget permissions.

User: arn:aws:iam::123456789012:user/mateojackson is not authorized to perform: chatbot::GetWidget on resource: my-example-widget

In this case, Mateo asks his administrator to update his policies to allow him to access the my-example-widget resource using the chatbot::GetWidget action.

I'm not authorized to perform iam:PassRole

If you receive an error that you're not authorized to perform the iam:PassRole action, your policies must be updated to allow you to pass a role to AWS Chatbot.

Some AWS services allow you to pass an existing role to that service instead of creating a new service role or service-linked role. To do this, you must have permissions to pass the role to the service.

The following example error occurs when an IAM user named marymajor tries to use the console to perform an action in AWS Chatbot. However, the action requires the service to have permissions that are granted by a service role. Mary does not have permissions to pass the role to the service.

User: arn:aws:iam::123456789012:user/marymajor is not authorized to perform: iam:PassRole

In this case, Mary's policies must be updated to allow her to perform the iam:PassRole action.

If you need help, contact your AWS administrator. Your administrator is the person who provided you with your sign-in credentials.

I'm an administrator and want to allow others to access AWS Chatbot

To allow others to access AWS Chatbot, you must grant permission to the people or applications that need access. If you are using AWS IAM Identity Center to manage people and applications, you assign permission sets to users or groups to define their level of access. Permission sets automatically create and assign IAM policies to IAM roles that are associated with the person or application. For more information, see Permission sets in the AWS IAM Identity Center User Guide.

If you are not using IAM Identity Center, you must create IAM entities (users or roles) for the people or applications that need access. You must then attach a policy to the entity that grants them the correct permissions in AWS Chatbot. After the permissions are granted, provide the credentials to the user or application developer. They will use those credentials to access AWS. To learn more about creating IAM users, groups, policies, and permissions, see IAM Identities and Policies and permissions in IAM in the IAM User Guide.

I want to allow people outside of my AWS account to access my AWS Chatbot resources

You can create a role that users in other accounts or people outside of your organization can use to access your resources. You can specify who is trusted to assume the role. For services that support resource-based policies or access control lists (ACLs), you can use those policies to grant people access to your resources.

To learn more, consult the following: