Managing AWS Support cases from chat channels in AWS Chatbot
You can use AWS Chatbot to monitor and respond to your AWS Support cases in your Microsoft Teams and Slack chat channels. A support case is a way for you to connect with technical support and get help with AWS service-related technical issues. You can use the on-screen action buttons to interact with your support cases. Actions you can perform include viewing correspondence (case history), resolving your case, and replying to your case. You can create support cases using AWS Chatbot and the AWS Management Console. For more information, see Creating an AWS Support case using AWS Chatbot and Creating support cases and case management in the AWS Support User Guide respectively.
AWS Support case management in AWS Chatbot is available at no additional cost in Regions where AWS Chatbot is offered.
Note
To interact with support cases in chat channels, you must have a Business, Enterprise On-Ramp, or Enterprise Support plan. If you attempt to take action on a support case without one of these plans,
you will receive a SubscriptionRequiredException error message. For information about changing your support plan, see AWS Support
Prerequisities
To manage your support cases in your chat channels, you must:
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Create an Amazon EventBridge rule for AWS Support case events and choose an Amazon SNS topic as your target. For more information, see Creating an EventBridge rule for AWS Support cases in the AWS Support User Guide.
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Subscribe that Amazon SNS topic to your AWS Chatbot configuration. For more information, see Tutorial: Subscribing an Amazon SNS topic to AWS Chatbot.
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Add the managed role
AWSSupportAccessto your AWS Chatbot role. For more information, see Editing an IAM role for AWS Chatbot.
