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Access AWS Support - AWS Account Management
Project supportTechnical supportSupport if all your projects and organization are closed

Access AWS Support

Warning

We're currently releasing our new experience to a limited number of customers. You might not be able to access this experience yet.

When you sign up for our new AWS experience, there are two places where you can work with AWS Support.

Project support

If you are running into issues with your project, your team management, or issues related to billing, you can access Basic Support in AWS Settings. You can request additional projects for your organization or request quota increases related to billing. Since you're on Basic Support, you'll receive a response within 24 hours.

To create a support case

  1. Open AWS Settings at https://settings.aws.com.

  2. In the main navigation pane, choose Support.

  3. For Project support, choose Create case.

  4. For Subject, enter the subject of your support case.

  5. For Description, describe your issue. If you can, describe steps to reproduce the issue.

  6. Choose Create case.

After you create a support case, you can view your case information to continue working with support.

To view your case information

  1. Open AWS Settings at https://settings.aws.com.

  2. In the main navigation pane, choose Support.

  3. Choose your support case. In this view you can see all communication about your case.

  4. To send a reply to support, in Reply, enter your reply and then choose Send reply.

When your case is resolved, you can resolve it to remove it from AWS Settings.

To resolve your case

  1. Open AWS Settings at https://settings.aws.com.

  2. In the main navigation pane, choose Support.

  3. Choose Resolve case.

You won't be able to access the case details after it's been resolved.

Technical support

If you are having issues with your AWS resources, you need technical support. To access technical support, open a case in the AWS Support Center for the project that has the issue.

Support if all your projects and organization are closed

If all your projects and your organization are closed, contact support by filling out the Support Feedback form.

In the Request information section, under How can we help you, include that you are using our new AWS experience and that all your projects are closed.