CrossChannelBehavior
Defines the cross-channel routing behavior that allows an agent working on a contact in one channel to be offered a contact from a different channel.
Contents
- BehaviorType
-
Specifies the other channels that can be routed to an agent handling their current channel.
Type: String
Valid Values:
ROUTE_CURRENT_CHANNEL_ONLY | ROUTE_ANY_CHANNELRequired: Yes
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
