쿠키 기본 설정 선택

당사는 사이트와 서비스를 제공하는 데 필요한 필수 쿠키 및 유사한 도구를 사용합니다. 고객이 사이트를 어떻게 사용하는지 파악하고 개선할 수 있도록 성능 쿠키를 사용해 익명의 통계를 수집합니다. 필수 쿠키는 비활성화할 수 없지만 '사용자 지정' 또는 ‘거부’를 클릭하여 성능 쿠키를 거부할 수 있습니다.

사용자가 동의하는 경우 AWS와 승인된 제3자도 쿠키를 사용하여 유용한 사이트 기능을 제공하고, 사용자의 기본 설정을 기억하고, 관련 광고를 비롯한 관련 콘텐츠를 표시합니다. 필수가 아닌 모든 쿠키를 수락하거나 거부하려면 ‘수락’ 또는 ‘거부’를 클릭하세요. 더 자세한 내용을 선택하려면 ‘사용자 정의’를 클릭하세요.

GetTranscript - Amazon Connect
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GetTranscript

Retrieves a transcript of the session, including details about any attachments. For information about accessing past chat contact transcripts for a persistent chat, see Enable persistent chat.

For security recommendations, see Amazon Connect Chat security best practices.

If you have a process that consumes events in the transcript of an chat that has ended, note that chat transcripts contain the following event content types if the event has occurred during the chat session:

  • application/vnd.amazonaws.connect.event.participant.invited

  • application/vnd.amazonaws.connect.event.participant.joined

  • application/vnd.amazonaws.connect.event.participant.left

  • application/vnd.amazonaws.connect.event.chat.ended

  • application/vnd.amazonaws.connect.event.transfer.succeeded

  • application/vnd.amazonaws.connect.event.transfer.failed

Note

ConnectionToken is used for invoking this API instead of ParticipantToken.

The Amazon Connect Participant Service APIs do not use Signature Version 4 authentication.

Request Syntax

POST /participant/transcript HTTP/1.1 X-Amz-Bearer: ConnectionToken Content-type: application/json { "ContactId": "string", "MaxResults": number, "NextToken": "string", "ScanDirection": "string", "SortOrder": "string", "StartPosition": { "AbsoluteTime": "string", "Id": "string", "MostRecent": number } }

URI Request Parameters

The request uses the following URI parameters.

ConnectionToken

The authentication token associated with the participant's connection.

Length Constraints: Minimum length of 1. Maximum length of 1000.

Required: Yes

Request Body

The request accepts the following data in JSON format.

ContactId

The contactId from the current contact chain for which transcript is needed.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: No

MaxResults

The maximum number of results to return in the page. Default: 10.

Type: Integer

Valid Range: Minimum value of 0. Maximum value of 100.

Required: No

NextToken

The pagination token. Use the value returned previously in the next subsequent request to retrieve the next set of results.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 1000.

Required: No

ScanDirection

The direction from StartPosition from which to retrieve message. Default: BACKWARD when no StartPosition is provided, FORWARD with StartPosition.

Type: String

Valid Values: FORWARD | BACKWARD

Required: No

SortOrder

The sort order for the records. Default: DESCENDING.

Type: String

Valid Values: DESCENDING | ASCENDING

Required: No

StartPosition

A filtering option for where to start.

Type: StartPosition object

Required: No

Response Syntax

HTTP/1.1 200 Content-type: application/json { "InitialContactId": "string", "NextToken": "string", "Transcript": [ { "AbsoluteTime": "string", "Attachments": [ { "AttachmentId": "string", "AttachmentName": "string", "ContentType": "string", "Status": "string" } ], "ContactId": "string", "Content": "string", "ContentType": "string", "DisplayName": "string", "Id": "string", "MessageMetadata": { "MessageId": "string", "Receipts": [ { "DeliveredTimestamp": "string", "ReadTimestamp": "string", "RecipientParticipantId": "string" } ] }, "ParticipantId": "string", "ParticipantRole": "string", "RelatedContactId": "string", "Type": "string" } ] }

Response Elements

If the action is successful, the service sends back an HTTP 200 response.

The following data is returned in JSON format by the service.

InitialContactId

The initial contact ID for the contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

NextToken

The pagination token. Use the value returned previously in the next subsequent request to retrieve the next set of results.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 1000.

Transcript

The list of messages in the session.

Type: Array of Item objects

Errors

For information about the errors that are common to all actions, see Common Errors.

AccessDeniedException

You do not have sufficient access to perform this action.

HTTP Status Code: 403

InternalServerException

This exception occurs when there is an internal failure in the Amazon Connect service.

HTTP Status Code: 500

ThrottlingException

The request was denied due to request throttling.

HTTP Status Code: 429

ValidationException

The input fails to satisfy the constraints specified by Amazon Connect.

HTTP Status Code: 400

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following:

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